シェラトン・ニューオリンズホテル

  • アメリカ合衆国
  • 70130
  • ルイジアナ,
  • ニューオーリンズ
  • 500 Canal Street
  • マップ

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Rated 3.9 out of 5 by 684 reviewers.
Rated 5 out of 5 by Great location and staff! Right near the French Quarter without the noise of being "in" the Quarter! Loved the room and it's view (pay extra for the river view, it's worth it). January 27, 2014
Rated 5 out of 5 by Definitely the hotel to stay in while in New Orleans. Great location, fantastic view from room on upper floors. Eye on New Orleans. Easy walk to all sites to see. Staff professional, helpful and accomodating to needs. Count me in on a return visit. November 20, 2013
Rated 5 out of 5 by Hotel The GO GREEN program leaves a lot to be desired. I had to ask every day for the $5 coupon. It was never left under my door as told to me by the front desk personnel.Other than that it was a terrific hotel June 5, 2013
Rated 3 out of 5 by Stayed here for a work conference While the hotel is nice, clean, and has a cool elevator system, it needs to work on communication and efficiency. My main complaint is that the conference I was there for had a 12pm deadline set for the hotel to deliver our boxes to set up exhibit tables and the hotel didn't actually deliver them until 12pm the NEXT DAY....after repeated attempts to ask for the boxes. I've never seen anything like it. They refused to go down without an extra service charge and even when we agreed to the ridiculous service charge, they still just wandered away and never came back. My organization missed a whole day of exhibiting because they just didn't want to do the work. The hotel made a ton of money off of this conference...so please do your job accordingly. Also, one day maid service just didn't come to our room even though the "do not disturb sign" wasn't out. We had to call at 8pm when we went out to dinner and ask for someone to come and bring towels/make up the bed. I would also like to say that room service is supremely overcharged. A 24% service fee PLUS $3 delivery fee. I got a plate of eggs and hashbrowns one morning with toast. and coffee...the final bill was over $40. The delivery man also opened the bill before he turned around out of my room to see if I had tipped extra. Finally, I have a hard time with the valet and bellhops pulling out wads of cash and counting them in front of customers. We tip for good service. Not because you expect it. April 1, 2014
Rated 5 out of 5 by best location the rooms are very clean the staff are all very friendly wish i could remember there names so i could thank them personally it was are first time there and that means a lot thanks to all the staff June 9, 2013
Rated 5 out of 5 by Excellent location and service! Loved this hotel. This is the second time I have stayed here and I will come back for sure. Excellent service and the views are amazing. Very close to the French Quarter and multiple attractions. May 29, 2013
Rated 4 out of 5 by Nice view We had a great view and nice overall experience. However we could not get the room cool and that made be restless sleep. February 3, 2014
Rated 5 out of 5 by Great Location! We visited New Orleans for a wedding and were very pleased with the location of the Sheraton. We were able to walk to everything we wanted to do. Everyone we interacted with was pleasant. May 28, 2013
Rated 5 out of 5 by This hotel is the epitomy of southern hospitality The staff of the hotel was very courteous and congenial from checking-in, maid service, concierge to the food and beverage staff. I could not find one problem with my stay at this hotel. July 23, 2013
Rated 4 out of 5 by Great location Great location on Canal Street. Nice staff and comfortable bed. February 23, 2014
Rated 4 out of 5 by Jacuzzi Really nice hotel, but I could not believe there was not a jacuzzi. Also, the maid cut corners and did not change my sheets Club room was better than most. Blaine was excellent! October 25, 2013
Rated 4 out of 5 by Good location Limited restaurant amenities, i.e., times of operation were limited. Do not know if local businesses are the reason. January 28, 2014
Rated 5 out of 5 by good locatuion We stayed on 7/8/ 2013 after the essence festival it was very nice. the club room is worth the extra bucks nice place to wine down nice views of the city. Try it you will enjoy August 4, 2013
Rated 5 out of 5 by Great Hotel This Sheraton is wonderful! The rooms spacious and very nice. The staff very helpful. Everyone was kind, helpful and inviting. January 13, 2014
Rated 4 out of 5 by hotel stay was great Everything met our expectations, including the elevators, except we had a big problem with our room keys that never got resolved. They tried but it was never corrected. July 15, 2013
Rated 5 out of 5 by My Wedding Thank you to the staff at the Sheraton for doing anything they could to accomidate me and my family. They were very friendly and helpful!! Great Staff all around!!! October 4, 2013
Rated 5 out of 5 by New Orleans Gem Fantastic facility, close to all of the meaningful activities without being too close. Very clean and nicely decorated room - and believe it or not, quiet. November 8, 2013
Rated 2 out of 5 by Poor cuisine Attended 2 luncheons and the food offerings were very poor. Food products very expensive. No chilled water in water stations. Felt like I was staying at a motel 6. July 15, 2013
Rated 4 out of 5 by parking No option given to park car, such as self parking---parking charges per night were very high. I used my car quite often while there which meant more & more tips June 25, 2013
Rated 4 out of 5 by Great Location This hotel is located right in the heart of it all. Most places and tourist attractions are within walking distance. The hotel amenities were excellent September 5, 2013
Rated 4 out of 5 by great location; nice room right in the middle of everything. fantastic, modern room. quick, efficient elevators. room did get a bit hot at night. other than that, perfect stay. May 20, 2013
Rated 3 out of 5 by NOLA Bathroom tub is gross, does not drain and the tub matt has mold growning under it. Lighting is bad January 15, 2014
Rated 5 out of 5 by AWESOME HOTEL all of the Sheraton staff from bellman to front desk, house keeping were friendly, professional and polite and helpful. December 23, 2013
Rated 4 out of 5 by Extremely attentive staff All the staff was extremely attentive and working hard to provide good customer service. One stood out with particularly excellent skills, Alexis. July 15, 2013
Rated 5 out of 5 by It is a great experience to stay at this hotel The service at front desk is one of the best ones I ever had before, the elevator, not just different but better organized for users. November 5, 2013
Rated 5 out of 5 by Amazing Staff It was my Birthday and they went out of their way to upgrade my room after I asked. Everyone at this hotel is so polite and curteous November 4, 2013
Rated 5 out of 5 by The room and staff were outstanding. Housekeeping provided outstanding service. The individual who assisted me at the Starwood desk at my arrival was excellent.. November 12, 2013
Rated 2 out of 5 by Nice Enough Hotel, Horrid Housekeeping Staff When you first walk in to this hotel you are impressed, big beautiful lobby, easy access to the bar, and as a west coaster I was pleased to see Starbucks right there. However, you won't find this once you get to your room. First, we arrived at about 10:30 at night, and went straight up to get to bed. The rooms were stifling! The air conditioning was OFF, not set high, not on fan, OFF-side note, it was over 90 and 75% humidity outside when we got in. Second, the room was average at best, carpet is old and no one had bothered to vacuum very well at all. The toilet seat was missing its hung covers, and there were strands of someone else's hair on the edge of the tub. Hotel was fairly quite and bed was pretty comfy. We were there for a conference and the conference venue was impressive and the food pretty good. The biggest problem was the housekeeping staff. Apparently they thought it would be a funny joke to 1-set the alarm in my room to 5:28am on my third night there and 2-face all the shower heads out into the bathroom so when you turn them on you sprayed everything in the room-this happened to at least 3 of us on floor 41! Would not stay there again! September 13, 2013
Rated 5 out of 5 by Pleasantly surprised Remodeling and updates to the hotel were worth the growing pains. We thoroughly enjoyed our hotel experience. Everything was perfect. May 20, 2013
Rated 4 out of 5 by Great location Nice clean comfortable rooms with a great location to the French quarter. Walking distance to many restaurants and nightlife. October 3, 2013
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