Rated 5 out of 5 by lld724 Conference Stay
Excellent service,clean rooms, and friendly staff. My only suggestion is that the Rhythms Room temperature needs to be warmer! Other than that, the Hotel exceeded my expectations! Thanks for a pleasurable stay.
October 23, 2013
Rated 3 out of 5 by MarkUSMC Usually a Great Hotel
Hotel Is usually a very good place to stay. This time I had to wait in line for quite a while to check in to the hotel. The elevators took forever, more than once or twice. It was every time it took a very long time.
September 23, 2013
Rated 2 out of 5 by shushky Rest up before you arrive
room was VERY hot, especially when trying to sleep at night. Rooms were very noisy, Hotel room doors closed were loudly so when people in other rooms were leaving it would wake me up. Got no sleep during my 2 night stay.
May 22, 2013
Rated 5 out of 5 by PDubinLA Great Location & Service
Great room furnishings. Staff was very helpful and friendly - first time in NOLA and its a fun and friendly place. Only issue was that the remote on the flat screen was a pita. But then again, wasnt at the hotel much.
June 8, 2013
Rated 3 out of 5 by MixedReview Mixed Review
Checkin was at 3pm. I arrived shortly after 5pm and they still did not have my room ready for me. Check-in line was very long, and had to stand in that twice due to room not being ready. Then was also told that there no microwaves available for my room (even though I had requested it in my reservation), and no courtesy microwave availalble that I could use anywhere in the hotel. This was very inconvenient since I'm on a special diet. Ended up having to eat/drink everything cold. Rooms were clean, and we had the option of putting out a 'go green'
sign which told cleaning that we didn't need anything....and we were to get a $5 gift card for each day we did that. I did all 4 nights of my stay, and received only 2 cards. Another person in our party did not put the sign out as she wanted her coffee supplies refreshed every day. Her room was never cleaned, but she did at least get a $5 card each of her 4 nights. She had to call to the front desk to request coffee supplies. The program idea is a good one, but only if the cleaning staff actually follows the rules as layed out.
July 1, 2013
Rated 2 out of 5 by dani2678 Below Expectations
The stay as a whole was below par. First we arrived to a warm room on a hot day and it was down hill from that point. I turned down the air to 65 and left for 7 hours. When we returned the room was slightly cool. The bellhop assisted us with the A/C system but ultimately the room never cooled below 75. Unfortunately, it was 1am when I woke up, due to the heat, and found my family clammy. Then they have the concierge that was less than friendly when we asked for suggestions for local restaurants. Finally we have the pool area. The pool is small, only has one light that works in the pool and no lighting outside the pool. The area in general appear run down and neglected. I did share these concerns with the manager on duty at check out and he offered me 1000 reward points. I soon found out per a SPG operator that 1000 pts won't do anything. It takes 3000-5000 pts to even have a comp stay. So I was then comped my valet parking. This stay was to much hassle for me. Not worth the $160 a night. Wouldn't even go back for a free stay....not that they offered!!!!! Two thumbs down!
August 3, 2013
Rated 4 out of 5 by Gary846 Great location
Our second stay at Sheraton in New Orleans, we enjoyed the location and view of Mississippi River from our room. The service and accommodations were excellent. We would stay there again and recommend to others.
July 31, 2013
Rated 5 out of 5 by Albee429 This hotel was very comfortable
I was in the executive suite. It was a very spacious room (bedroom, lounging and kitchenette area) with a beautiful view of the riverfront through the full length windows. The bed was ultra-soft and relaxing.
August 11, 2013
Rated 5 out of 5 by Melissa32 So posh and comfortable
This hotel was beautiful and very comfortable. The staff was excellent. There was an incredible photography exhibit on the ground floor while we were there. I will stay there everytime I go to New Orleans.
August 9, 2013
Rated 5 out of 5 by billied50 AWESOME HOTEL
all of the Sheraton staff from bellman to front desk, house keeping were friendly, professional and polite and helpful.
December 23, 2013
Rated 5 out of 5 by traveler Hotel
The GO GREEN program leaves a lot to be desired. I had to ask every day for the $5 coupon. It was never left under my door as told to me by the front desk personnel.Other than that it was a terrific hotel
June 5, 2013
Rated 5 out of 5 by JF2014 Excelent hotel
Wonderful experience. Elegance, comfort and the best location in New Orleans
January 6, 2014
Rated 2 out of 5 by MJLMD DIsappointing stay
I have stayed here before and by far this time my experience was well below expectations. It started when I arrived and the valet left a car blocking the entrance on the side walk for 10 minutes keeping everyone from pulling in to check in. Then, actually checking in took another 30 minutes as individuals were allowed to jump the line and get in front of others waiting patiently. I know it was NBA All Star weekend but the staff saw this was going on and did nothing to rectify this but apologize when I got to the desk. The hotel was also loud and on the second night I received a 2:35 am wake up by a staff member trying to deliver room service to my room even though I did not order it. FInally it concluded with getting into my car and making it three blocks out of the hotel and having my tire sensor go off and finding I had a flat driver side tire with a nail in it, something that was not there when I dropped my car off.
I was there for conference meeting. We have had the meeting there the past three years. The meeting inself went smoothly and the hotel did a great job with it.
I am staying at the Sheraton with my family in two weeks as we are coming in for Mardi Gras. I believe that this experience was just an anomoly and in two weeks my experience will be great. However, I believe you should be made aware of my last visit as a way to help improve your service. I also hope that the comments about the valet are not passed off as this being a contracted service with another company. They work at the Sheraton and represent your business. If they are working at a low level of service, then this reflects poorly on the hotel.
February 16, 2014
Rated 4 out of 5 by JohnF Jacuzzi
Really nice hotel, but I could not believe there was not a jacuzzi.
Also, the maid cut corners and did not change my sheets
Club room was better than most. Blaine was excellent!
October 25, 2013
Rated 5 out of 5 by cp1962 best location
the rooms are very clean the staff are all very friendly wish i could remember there names so i could thank them personally it was are first time there and that means a lot thanks to all the staff
June 9, 2013
Rated 5 out of 5 by Lilo74 Excellent location and service!
Loved this hotel. This is the second time I have stayed here and I will come back for sure. Excellent service and the views are amazing. Very close to the French Quarter and multiple attractions.
May 29, 2013
Rated 1 out of 5 by Birdie2 Big Flop in the Big Easy
We visit New Orleans often and have stayed in almost every hotel in the city at one time or another. This trip, we stayed at the Sheraton because it was the hotel where our Krewe booked. IT WAS HORRIBLE! I know it was Mardi Gras, but it was Mardi Gras everywhere, and other hotels still managed to provide comfort and service to their guests.
Nothing worked. The ice machine on our floor was nonfunctional the entire five days. The telephones often didn't allow us to answer - they immediately clicked to "guest is not available" then wouldn't record a message. The closet was too small, and the safe (inconveniently located on the floor) shortened the hanging space to shirt length, while the ironing board and iron used up the rest of the closet. No refrigerator in the room, no TV guide, small dingy tub, small ice bucket, especially when the trip to the ice machine required an elevator ride.
As bad as the facility is, management is even worse. There were lines for everything, which we would accept during Mardi Gras if all the posts were manned with competent and polite staff doing their best to cope with the crowds. But that was not the case.
Surly security staff prevented us from accessing the elevators to our room, and made us stand in line. Housekeeping started knocking on the door early in the morning, then failed to clean on two occasions after we vacated the room.
Restaurant was severely understaffed for breakfast even though the hotel was booked to capacity. Only half the tables were set up for service, only one good waitress, and one good hostess who attempted to help serve . There was only one cook behind the buffet to make omelettes, waffles, pancakes, and fried eggs, so breakfast took forever. No salt or pepper on the tables and coffee refills were scarce. Although the line to be seated wound out of sight, our waiter never quickened his snail's pace but he informed us that they were short of tables (remember half of the tables in the room were unavailable and not set up for service) and asked US to hurry up.
At 3 am one night, it sounded like a giant began pounding a drum in which we were trapped. Upon investigating, we discovered a cable or rope flopping in the wind and banging on the exterior wall outside our room. We informed the front desk more than once, and they said the contractor in charge of the rope was unavailable until 8 a.m. We gave up on sleeping and left the room at 10 a.m. while the rope was still banging away. As compensation for the noise, the hotel reduced its charge by 30% for that night, but the reduction was inadequate considering how little we slept.
Nothing about this hotel would entice me to return voluntarily. Maybe not the inmates of state prison, but I'm pretty sure that the inmates of some federal prisons have a better experience than we did at the Sheraton.
March 5, 2014
Rated 5 out of 5 by Norton This hotel is the epitomy of southern hospitality
The staff of the hotel was very courteous and congenial from checking-in, maid service, concierge to the food and beverage staff. I could not find one problem with my stay at this hotel.
July 23, 2013
Rated 5 out of 5 by RACJJW27 Great Location!
We visited New Orleans for a wedding and were very pleased with the location of the Sheraton. We were able to walk to everything we wanted to do. Everyone we interacted with was pleasant.
May 28, 2013
Rated 5 out of 5 by Lucky7890 New Orleans Gem
Fantastic facility, close to all of the meaningful activities without being too close. Very clean and nicely decorated room - and believe it or not, quiet.
November 8, 2013
Rated 5 out of 5 by Tjm2013 good locatuion
We stayed on 7/8/ 2013 after the essence festival it was very nice. the club room is worth the extra bucks nice place to wine down nice views of the city. Try it you will enjoy
August 4, 2013
Rated 4 out of 5 by Juhee No major complaints - just a couple of minor suggestions to the hotel
It's conveniently located, and I would return to this hotel.
A couple of things I wanted to suggest to the hotel management:
1) I stayed in the room 3702. The shower makes a roaring noise from the pipes behind the wall. I tried to take a shower at 4 a.m. and was scared to death that the neighboring room would bang on the door complaining about the noise. There was nothing I could do, other than not taking a shower, which was not an option. Funny thing is that it would stop roaring if you turn the dial to "COLD". But I am not the cold-shower type of person, and i suspect there are many out there who are just like me.'
2) I hate when this happens. The cleaning crew turned the shower head towards the sink, and left it that way. I turned the water on, and got completely soaked in cold water. The shower head was gigantic so I got soaked FAST. I shivered crazy for 7 minutes and had to pump up the room temperature temporarily.
3) The cleaning crew also took the power plugs off of the wall outlets for all inside lamps. Initially, I was thinking there was a master switch I had to turn on to be able to turn the lights on. I would have suspected the light bulb died, if just one lamp was not turning on. After a while, I started inspecting the lamps individually, and got on my knees only to find out that the power plugs for all lamps were plugged off. I wonder what might have prompted the action. It is not the best feeling to be on all four on the hotel carpet, even in the cleanest hotel.
February 5, 2014
Rated 5 out of 5 by Josh20 My Wedding
Thank you to the staff at the Sheraton for doing anything they could to accomidate me and my family. They were very friendly and helpful!! Great Staff all around!!!
October 4, 2013
Rated 5 out of 5 by Reko95 Nice hotel
Hotel was clean and staff was very nice and helpful.
December 30, 2013
Rated 4 out of 5 by gapilot hotel stay was great
Everything met our expectations, including the elevators, except we had a big problem with our room keys that never got resolved. They tried but it was never corrected.
July 15, 2013
Rated 2 out of 5 by Cree Poor cuisine
Attended 2 luncheons and the food offerings were very poor. Food products very expensive. No chilled water in water stations. Felt like I was staying at a motel 6.
July 15, 2013
Rated 5 out of 5 by ET1959 It is a great experience to stay at this hotel
The service at front desk is one of the best ones I ever had before, the elevator, not just different but better organized for users.
November 5, 2013
Rated 5 out of 5 by vanna25 Amazing Staff
It was my Birthday and they went out of their way to upgrade my room after I asked. Everyone at this hotel is so polite and curteous
November 4, 2013
Rated 4 out of 5 by delta50 parking
No option given to park car, such as self parking---parking charges per night were very high. I used my car quite often while there which meant more & more tips
June 25, 2013
Rated 5 out of 5 by Sheri920 Location, Location, Location
Exquisite hotel in a great location
December 30, 2013