Rated 5 out of 5 by JenLZ Excellent service
My stay at the Sheraton New Orleans was awesome. I was there for a convention and everything was prepared and the catering was amazing. I loved the variety and quality of foods and the service of the staff.
June 8, 2014
Rated 5 out of 5 by Bill1937 Windows
Great river view - but the windows were so dirty we really couldn't enjoy it.
September 9, 2014
Rated 5 out of 5 by donnival Fantastic Stay
We were in New Orleans for our five-year anniversary and chose the Sheraton New Orleans for our home base.
The hotel could not have been more perfect for our trip. Everything from the central location just outside of the French Quarter, to the wonderful Executive Suite we were upgraded into, to the luxurious and well-appointed Club Lounge, all contributed to a wonderful experience at the hotel.
However, the real differentiator for us and the reason we will come back and recommend this hotel to others is the true hospitality we experienced from the staff.
We met Mr. Jim Cook, the GM for a cocktail and had a wonderful conversation spanning various topics (including lunch restaurant recommendations). Nikki and Yolanda helped us celebrate our anniversary in style with sparkling wine and chocolate-covered strawberries. The staff in the Club Lounge was pitch-perfect and happily chatted with our two-year-old daughter all throughout the day, whether during breakfast or during evening appetizers.
Anyone staying in New Orleans should strongly consider the Sheraton. You won't be disappointed.
June 5, 2014
Rated 5 out of 5 by BeccaO Wonderful hotel and location!
Although there were issue with the elevators, the staff was very attentive and helpful, and they did their best in a difficult situation. I can't wait to come back! Thank you!
June 21, 2014
Rated 5 out of 5 by BeaverFamily Great Time!
The staff and amenities at this hotel were perfect. We stayed here with 2 other couples and were treated like royalty from check in to check out! We will definitely stay here again.
June 3, 2014
Rated 5 out of 5 by Moore714 Over All a Good Hotel
This property has a lot going for it. It’s location is pretty good if you are walking along Decatur to Jackson Square, about a 10 to 15 minute walk. It is a bit further walk to Bourbon Street. We had a great view of the river. The check in was really easy but we arrived late and there was no line. I don’t know how it would be if there was a long line. The staff is friendly and efficient. The price is about right. Parking was a bit much but it was the normal price for most of the lots in this area. They have a bar in the lobby that serves food also at a reasonable price. (try the gumbo). The one negative to room 3410 is that there was this a constant sound, day and night. It was like a muffled sound. It would go off and on. My best bet it was the nearby elevators going up and down. They have the new elevator operating system where you enter your floor and are assigned a specific elevator. On one of the days we were there the elevators were very very slow. It takes a while for them to arrive at peak times. As our stay progressed. it got better. But all in all this was a good hotel and I would stay here again.
May 24, 2014
Rated 5 out of 5 by MaryLew A great hotel
I would definitely recommend this hotel. The atmosphere was relaxed and the room clean and comfortable. I also liked the 'green initiative' being practiced by the hotel.
May 21, 2014
Rated 5 out of 5 by gomz66 This hotel has great location
We rally enjoyed our stay. The room was roomy and had a great view. Centrally located, we visited all the sites and enjoyed the Great food. The fireworks were spectacular.
July 8, 2013
Rated 5 out of 5 by philip982 Best bed and pillows.
The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds.
July 29, 2014
Rated 2 out of 5 by Toms27 Convention Hotel too noisy and crowded
Drunks all over the place. Always felt like a theft could happen at any time. Security overwhelmed to stop the loud nosises and slamming doors at 3 am in the morning.
September 12, 2013
Rated 3 out of 5 by Theresa512 Hotel has a great location but needs a few improvements
The hotel it's self was beautiful, great bar area with lots of local art work and photography on display. Had a pool which was nice on the 8th floor, kinda small but will do the job. Upon check in the front desk staff very nice and accommodating, she said I requested a handicap room which I did not request. I didn't want a room with the handicap tub so we ended up taking one for a deaf person (which is great they had that many options for different handicaps, including a lift into the pool).
My problems were in the room, looked clean on surface but I saw ring around the toilet, the black moldy kind (first day I thought it was markings or paint) so I didn't mention it to my husband. Third day he mentioned it, I told him that the hotel promises to thoroughly clean the room and change all bedding after the third day. So I didn't do anything. Fourth day came back to hotel and checked toilet, still hadn't been cleaned enough and they never changed the bedding, I had spilled a bit on water on bedding which left water stains. It looked like the same bedding. All in all, the cleanliness was the only problem. I wanted a clean room from the start..
June 18, 2014
Rated 5 out of 5 by bubbarc Great Location
This hotel has the best location, we walked every where. The room is very homey and the beds are comfortable. Love the new updated elevators. Very clean.
February 24, 2014
Rated 5 out of 5 by Debtx Excellent, beautiful hotel
This is an excellent place to stay in New Orleans. It is a close walk to everything so you don't have to rent a car. I highly recommend it.
May 28, 2014
Rated 5 out of 5 by MAWe Excellent
This was the first time we had visited this hotel as all ways we were greeted in the usual SPG manner, thanks for making our short visit fantastic
April 5, 2014
Rated 5 out of 5 by Myself Myself
From check in to check out the staff is amazing. Sherick at check in was very pleasant. He came from behind the counter and personally welcomed us.
June 5, 2013
Rated 5 out of 5 by Ken111 Enjoyed my stay
I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning.
August 4, 2014
Rated 5 out of 5 by Arizona Excellent
The check-in process was really quick. Kim took care of checking us in and upgrading us in just a few minutes (we were even able to check-in a few hours early, too!). It was a great start to our trip.
The room was spacious and the king bed was comfortable. The room and bathroom were very clean. Our view of the Mississippi from the 45th floor was great!
We walked in to the French Quarter everyday- the location is perfect for ease of walking to the quarter, aquarium, and river.
My only complaint is about the $38/night parking. I think it seems a bit excessive, but parking was expensive all over the quarter.
We'll definitely return to this hotel.
January 21, 2014
Rated 5 out of 5 by little great place to stay!
everything was great! location is great! workers are great!
August 4, 2014
Rated 5 out of 5 by Emmie Mrs
Enjoyed the evironment of this hotel. The overall feel was one of quality. The staff was very friendly and knowlegeable.
December 8, 2013
Rated 5 out of 5 by globetrotting awesome hotel
fantastic hotel and location. Great platinum upgrade to a suite.
Very comfy bed. Nice bar and food.
May 21, 2014
Rated 5 out of 5 by Jbhov WOW
extremely busy this weekend but still received friendly service throughout my stay.
June 9, 2014
Rated 2 out of 5 by James4330 Decent Room, horrible Service
The room was decent and well put together and the staff was nice but I had a few, relatively, minor mechanical issues in my bathroom. Even after 3 requests for service, the issues were still not resolved and there was no communication regarding what was done, only a voicemail asking if everything was okay. Even after indicating, to the manager, that it was not okay, it still didn't get fixed. In the end, part of one issue was fixed but not the other one. While I got a small credit, it was a joke compared to the headache that was created, not so much because of the plumbing issues, but because of the staff that, really, just didn't seem to care.
May 19, 2013
Rated 5 out of 5 by MelJam12 Ms.
Very accommodating staff! Excellent location with respect to local attractions!!
June 9, 2014
Rated 5 out of 5 by Babs1960 This hotel has a great location
This hotel has a great location near Bourbon Street and other things to do while in New Orleans.
February 24, 2014
Rated 5 out of 5 by jcti5 excellent
we have stayed in sheraton for a number of years this was one of the best.
June 12, 2014
Rated 5 out of 5 by Gentry56 The hotel has excellent features.
The hotel was awesome! The rooms were impeccable. The staff was very helpful and friendly.
February 24, 2014
Rated 5 out of 5 by Missym2013 Perfect location
The room has an amazing view. Walking distance to all the attractions!
July 5, 2013
Rated 5 out of 5 by CraigC Friendly Staff!
Thank you to Sandra B and Angelle W for hosting a great event!
June 20, 2014
Rated 5 out of 5 by Wag10 Hotel has great features
Very nice visit, proffessional, and friendly staff very cooperative
June 2, 2014
Rated 5 out of 5 by Dana32 Great Staff!
From the valet to the front desk, the staff at this hotel is great!
April 22, 2014