Rated 4 out of 5 by Liz3240 Great
Room was great but the doors of the rooms next to mine were very loud and I could hear every time they shut. (Which seemed like a lot)
May 13, 2014
Rated 4 out of 5 by DJ2002 Great facilities and great location
This hotel has great courtyard layout around the pool, which is excellent relaxation after a long drive.
Rooms are standard hotel layout but very comfortable.
It is well placed to reach the local bars, restaurants and shops as well as Coca Cola
World and Atlanta Aquarium.
September 22, 2013
Rated 5 out of 5 by Coco Surprising Sheraton!
I had stayed here a few years ago and knew that the hotel had been renovated. The renovations were very well done, in public spaces as well as in the guest rooms. Most impressive to me was the staff. who went above and beyond to accommodate guests, always with a smile.
June 1, 2013
Rated 2 out of 5 by Missleo65 Needed
I find it rather disappointing to pay $125 plus a night for a room that has no microwave or refrigerator in it. I have stayed in rooms for as low as $39 a night and both appliances were in the rooms. The refrigerator should be in the rooms even if the microwave isn't.
August 5, 2013
Rated 3 out of 5 by likesprofessionalism Dissapointed as we checked in!
We converted our home property to starpoints to come to New Orleans for our first time and when we checked in they sent us to a room with 2 queen beds next to the busy elevator, even though we paid extra points to get a king size bed with a balcony overlooking the famous Bourbon Street. 2 Beds on what was supposed to be a fun romantic trip to N.O. was not what we had in mind! The part that was most frustrating was that they didn't say a word, or try to explain, just sent us there! Like we wouldn't notice? So back to the front desk to let them know they made a mistake and now they explain that they are over booked and will try to move us to the room we had reserved the next day. When I mentioned how disappointing this was I was given a shrug and a "it happens" kind of thing. So back to the room to make the best of it and there we find a cell phone left behind by the previous occupant. Makes one question how well the room was cleaned? Next day we did get the room we had used extra points to pay for, but of course requires time to move everything and repack toiletries. We did love our new room and view, but our balcony was filthy. The balcony floor was sticky and needed cleaning desperately and I had to clean the patio furniture myself. Feeling like I was just putting more work than expected we stopped by the front desk to let them know that we were not happy paying for the premium room when we didn't get it for all our nights and he said he'd try to get us some extra points back. Never happened.
They just didn't really seem to care.
June 17, 2014
Rated 4 out of 5 by Beth30 Perfect location
This hotel was a short walk away from the French Quarter. The room was very comfortable. My only complaint is the wait at the front desk. Upon my arrival, I had to wait in line over 30 minutes in order to check in. I would recommend hiring more front desk clerks.
May 17, 2013
Rated 5 out of 5 by billied50 Sheraton - New Orleans
it is always a great experience when traveling and staying at the New Orleans Sheraton on Canal - great lockation - friendly staff -Sheraton has it all - great Starbucks - Lounge - fun place to watch sporting events = beautiful view of the river and city.
January 13, 2014
Rated 5 out of 5 by DMS1 Great location for a business meeting
Right on Canal Street, near the French Quarter, this hotel has the infrastructure to make your meeting be successful. We have held multiple meetings over the years here, with the hotel always meeting our needs.
April 3, 2014
Rated 1 out of 5 by Tammy39 Wrong room and rude staff
I booked my room months ahead of time and the staff stated that the room was no longer available. Then proceeded to put me in a handicap room, after I complained they moved me to room 912 which had no view. They refused to comp a suite for the inconvenience.
September 30, 2013
Rated 5 out of 5 by DellaSt Very nice stay at Sheraton NOLA
Spacious room, comfortable bed, great view. Elevator system a bit of a head-scratcher, but got used to it. Room service a little slow, but not a problem. Better services than the much pricier NOLA hotel I stayed in previously. Overall a very good experience.
September 23, 2013
Rated 5 out of 5 by Barbee57 Best proixmity to everything
This hotel located on Canal Street was close to everything! You can walk to some of the best eating places or ride the Trolley if you choose. I'll definitely will be coming back to this location. Freindly, clean and comfy!
March 21, 2014
Rated 5 out of 5 by Bonnie367 Great stay!
We really enjoyed our stay. We had a beautiful view of the French Quarters. My only problem was our room was right next to the elevator and we heard it go up and down all night. Our room number was 3413. But overall a great stay.
March 10, 2014
Rated 3 out of 5 by GremReaper LCUL Convention
1. Beverages at the Pelican Bar are overpriced.
2. The meeting rooms were hot.
3. My room was set to 65 degrees but I doubt that it got below 70.
4. The toilet flush was slow and more often than not, it took several flushes.
The staff was very, very good.
August 5, 2013
Rated 5 out of 5 by LDenise AVP BRANCH MANAGER
Excellent location, nice features, comfortable, friendly, exciting atmosphere. I plan to stay there everytime I visit New Orleans. My next visit will be the Essence Festival in 2015.
April 16, 2014
Rated 3 out of 5 by kingdom188 No one cleans the room until I call
Staying there for a whole week. Cleaning staff didn't clean the room until I called. After complaining at front desk, even though manager said she's going to follow it up, cleaning staff still didn't show up the next day. I had to call every morning.
October 27, 2013
Rated 2 out of 5 by Herman59 AAUW Convention
Great hotel - it met my expectations in every way, except one - Why is there no refrigerator? It would have been lovely to have been able to chill our water. Yes, there is ice available, but we could chill only one bottle at a time in the ice bucket.
June 25, 2013
Rated 4 out of 5 by bigzeek Great Service
The Valets were very nice. The Front Desk People were very flexible during check in. The remote went on me during my visit and a remote was brought right up to me.
April 22, 2014
Rated 5 out of 5 by DanceMan Very Nice Hotel
I was in New Orleans for Business. I had a vey good stay overall. The elevators are a bit noisy, so try not to be too near. Speaking of elevators, the new technology makes using them a bit tricky as first, but later the efficiency is quite evident.
June 16, 2013
Rated 5 out of 5 by seely1ch Nice facility
This was a nice facility. I wouldn't say excellent as my room was not extremely clean upon arrival, and I could never adjust the temperature to meet my needs. Staff was excellent and very accommodating.
March 27, 2014
Rated 4 out of 5 by Defensor Green Option
Was not explained well at check in. While I agreed to no linen change for 2 days, I thought there would still be room cleaning. There were no replacements for coffee nor toiletries. This is not the same situation in hotels of the same caliber.
October 1, 2013
Rated 4 out of 5 by Eagle123 Great views of the river!
A very nice hotel, close enough to the FQ to walk but far enough away to not be affected by the chaos.
The downside: For the price of this hotel it would have been nice to not have had to pay such a high additional fees for internet service.
October 7, 2013
Rated 5 out of 5 by none00000000002014 Great all around service
Excellence! I will recommend this hotel to all that visit the greater New Orleans area.
May 12, 2014
Rated 5 out of 5 by Eric1900 Great Conference
I recently stayed at this hotel for a business conference and the meeting facilities were great! Not to mention how close it is to all the things you expect to enjoy in New Orleans.
April 6, 2014
Rated 4 out of 5 by flixx did not like elevator call system
very nice hotel.
I do not enjoy paying for wireless internet access.
I also did not like the elevator call system that has been implemented.
Otherwise helpful staff and nice proximity to restaurants and other visitor sites in New Orleans.
October 7, 2013
Rated 5 out of 5 by KSKS Great convention hotel
We had a large number of us that attended a conference there and the hotel staff was great. The check-in process went smoothly. The hotel is in a great location too.
April 14, 2014
Rated 4 out of 5 by Adamilevine My NO stay
I liked the room, but my SPG "gold" status was not recognized AND room service wanted to START my room on day 2 of my stay at 4pm when I was resting, even though it was available ALL day.
March 31, 2014
Rated 5 out of 5 by Amanda11111 Friendly and helpful staff
The staff that greeted us at the front desk were friendly and helpful. I also appreciated the security checks each evening to ensure that only guests were allowed on the residential levels.
March 29, 2014
Rated 3 out of 5 by JJ63 Great Location
Great business hotel located a block from the French Quarter.
The hotel facilities, staff and meeting areas are great.
May 1, 2014
Rated 5 out of 5 by Lynn1948 Staff
The staff was so friendly and made me feel special. They recommended a place to eat (Palace Cafe) and it was marvelous. The room was comfy and it was a nice way to end my cruise before heading home.
March 12, 2014
Rated 5 out of 5 by TMast Great place to stay
The Sheraton was wonderful. Very clean updated and upscale. It is very close to everything walking is a great way to get around. The staff were helpful and kind.
April 11, 2014