Rated 4 out of 5 by Richardhk VERY GOOD
For a very large hotel, I was very pleased with the Sheraton New Orleans. The check in staff was excellent and very courteous. The rooms were recently done over and very nice. The location was excellent. Overall, a very pleasant experience. I would stay there again.
April 18, 2014
Rated 5 out of 5 by Chowgirl Great location and amenities
We chose this hotel during our annual visit to Jazz Fest. The location is optimal. The rooms were comfortable and clean. I really enjoyed the breakfast on the Sheraton Club floor and always enjoy the gym.
May 6, 2014
Rated 5 out of 5 by Jeanga Club Floor Wonderful
The associates in the Club Lounge were all wonderful. All were so friendly, warm and helpful. The overall hotel feeling was also welcoming.
The hallways in the hotel were very chilly. Keeping the air conditioner temperature a little higher would be more efficient as well as more comfortable!
April 3, 2014
Rated 2 out of 5 by Burke2007 Very disappointed!
Though we we warned that the room, near the elevators, would be noisy we didn't think that on the 25th floor the street noise would penetrate the windows. Lack of soundproofing is an issue.
The room set up was nice and comfortable, but a lot more attention needs to go into cleaning and maintenance. Carpet edges and under the bed dusty/dirty (yes I dropped a pen and found it disgusting to put my hand under there). The bathtub too wasn't the cleanest. Nice from far, but far from nice.
And lastly, we signed up to 'go green' and were told no one would be coming into our room. The day before check out, there was a very gentle knock that I barely heard and someone starts to walk in. Being that this was also a hearing impaired-friendly room, the bell system should have been used when the door was not immediately answered. If I had been deaf or hard of hearing, I could have been very surprised to say the least. Staff training here is suggested.
September 15, 2013
Rated 2 out of 5 by Kowaliga Check In
We arrived at 3:15 since the hotel had a 3:00 check in time. After prepaying over $1,000.00 for our reservations, we were not given a room until 5:30. This was only after repeated discussions with the front desk explaining we had 6:00 restaurant reservations with clients and my wife needed to change clothes. Not a very pleasant experience.
January 5, 2014
Rated 2 out of 5 by RKplatinum SPG Platinum
Great location.Great physical plant.
Great Club Level lounge and service.
Great valet parking attendants.
Front desk service is slow and horrible-slower than post office and more affable.
I have stayed here numerous times,and it has been awful for 4 years.Management should run time-moton studies on these folks.This is a management deficiency!!
October 14, 2013
Rated 4 out of 5 Great customer service!
3 out of 4 customer service experience I had was great. Very friendly staff from bellboy, maintenance guy and the cleaning lady. Lobby rep was so-so.
Very nice hotel. The bathroom I would say need to be renovated. Looks really old. There were bad water stains on the bathtub and every time I seat on the toilet it makes an unbalanced sound.
August 2, 2013
Rated 5 out of 5 by Gene62 Room Service
I only encountered two problems during my stay. My room was not cleaned on Tuesday 4/8/14, my last day. The custodian asked me if I wanted my room cleaned and then didn't do it. I also ordered room service on Monday night and it took over 1 1/2 hours to get my burger.
April 10, 2014
Rated 4 out of 5 by Heykurtz Great Place
When a business delivers what it promises, it is a great experience for me. The Sheraton Hotel New Orleans promised a nice, clean, well appointed room in an "upper level", well located hotel at a good price staffed with friendly, helpful people. They came through with all of it. Great place to stay while in new Orleans. We will be back!
November 4, 2013
Rated 4 out of 5 by Silvie Training Conference
one of the rooms had flies in it and during the workshop, folks were swatting flies.
During the dinner dance on Friday, bread was not on the table, needed to ask for it, hot tea was not offered as per the menu, staff was slow in getting coffee and appeared perturbed at the request of getting coffee, needed to go ask for de-caf coffee 2x.
September 5, 2013
Rated 4 out of 5 by Liz3240 Great
Room was great but the doors of the rooms next to mine were very loud and I could hear every time they shut. (Which seemed like a lot)
May 13, 2014
Rated 1 out of 5 by sportstv Horrible experience..
Room was located next to elevators so did not get ANY sleep until staff could finally move us and the new room was 5 times smaller! Maid service knocked on doors and were loud with each other outside of our room early in the morning - so much that it woke us both up. Terrible experience for $300 plus per night!
February 18, 2014
Rated 4 out of 5 by Linda3 Comfortable Stay - Beautiful Room
The Sheraton New Orleans is a beautiful hotel. My room was clean and very comfortable (king, 26th floor).
The only complaint I have is the fact that if you pay with you bank card, they hold the total amount of stay + 50% for incidentals. This is very inconvenient and the amount can be outrageous depending on how long the stay is.
October 7, 2013
Rated 5 out of 5 by SamNOLA This hotel has great features
The location of the hotel in New Orleans is perfect right on the main street..The staff were helpful kind and overall smiles.. I will be staying there again if not every year/time Im in New Orleans...
April 28, 2014
Rated 5 out of 5 by Charles21 5 Days in New Orleans
We had a fantastic time staying in the Sheraton in New Orleans. The location was the very best for spending time in the French Quarters and enjoying all of the historical sites and shopping. The staff was excellent with lots of smiles, manners and great attitudes. A really great organization of people , in a beautiful hotel.
July 27, 2013
Rated 5 out of 5 by TSolo Excellent Hotel and Staff
In one word Excellent. Your staff members are surperb one especially, Verdis Mackel, went out of his way to retreive a bag that was left in a cab by accident. I have stayed in horels all over the world and not received this excellince of service.
April 11, 2014
Rated 5 out of 5 by Alex75 Perfect Stay
Hotel is huge. They were able to meet my needs. I got locked out of my room. They were there within minutes to help me. Stayed for the marathon and was blocks from the start line. Was real nice to have a late checkout afterwards, because I was able to shower and then check out. Would stay here again for sure!
February 3, 2014
Rated 3 out of 5 by arfyy recent stay
The hotel room was not that clean, the housekeeping staff was not responsive, the noise level from the next room was severe...very disappointed. Front desk staff as well as catering was outstanding.
April 26, 2014
Rated 5 out of 5 by LizTexas Work, Birthday and Girls Trip
My company planned a group incentive trip that happened to be on my birthday. We were quicky greeted upon arrival and received 1st class service through our stay. I would definitely recommend staying here for service and location.
April 14, 2014
Rated 4 out of 5 by Ash504 Great location
The hotel is located in a great location. Walking distance to everything. Nice size room and comfortable. Expect to pay extra for the parking, wish they would give us a discount since we are staying at the hotel. Also hate those key cards they always deactivate and we have to go back to the front desk to get new ones.
October 7, 2013
Rated 3 out of 5 by mm50 rooms need better insulation from street noise
We hear way too much noise from outside the hotel and we were on the 10th floor. There was an almost constant noise from police and fire equiptment. Also adjoining room doors were very loud when closed. We were awaken at all times of the night from these noises. You could even hear the music from Bouron st
January 22, 2014
Rated 4 out of 5 by Dolly72 Great except that food service is very slow
Loved the beds and cool elevators. There has got to be a more efficient and timely manner to serve a conference banquet. Terribly slow and then the food was luke warm. Over cooked tenderloin is such a shame. When we ordered food in the restaurants, the service was also very slow even though there were few customers.
June 13, 2013
Rated 4 out of 5 by cannie This hotel is very nice
I was pleased with the room. Iwas in a handicapped room. Shower water spelled all over floor. Did not have a place to put luggage. Could have had a bench in front of window to place at least one suit case. There were two of us in room and we stayed only one night. Good help with car. Attendants very helpful.
January 4, 2014
Rated 5 out of 5 by MPS1 Excellent Hotel
A comfortable and spacious hotel with all necessary amenities. Staff is professional and accommodating. Elegant atmosphere throughout and situated across the street from the French Quarter. Highly recommended. I slept soundly each night.
April 9, 2014
Rated 5 out of 5 by Jenn123 Centrally Located
I have been to this Sheraton before and will return. It is centrally located to many points of interest in the city. It has an easy walk to the convention center , casino and the french Quarter. The staff is friendly and courteous. the public areas are clean, the lobby is user friendly and rooms are comfortable.
November 7, 2013
Rated 5 out of 5 by none00000000002014 Great all around service
Excellence! I will recommend this hotel to all that visit the greater New Orleans area.
May 12, 2014
Rated 3 out of 5 by ew13 Unusual Issues
Bed was comfortable. Dirty glasses and coffee maker in room. Standing water in tub when first arrived. No hot water one morning for my shower! "Security" banged on closed/locked door in middle of night to say there were reports my door was open. I had been asleep for almost three hours. Unacceptable.
December 18, 2013
Rated 5 out of 5 by SandP2014NOLA Great convention facility and location
My stay was for a convention, which it met that purpose extremely well. Due to the location, comfort and staff, I would recommend for a personal stay as well. The location was perfect for shopping, touring and experiencing the culture of New Orleans!
March 23, 2014
Rated 5 out of 5 by tsumatt Exemplary operation
Couldn't have been more pleased with my stay. Staff was extremely polite, courteous & professional. Facilities exceeded my expectations. Beautiful hotel with amazing comfort and a spectacular view to boot! Definitely my first choice for accommodations in New Orleans for future trips!
February 4, 2014
Rated 2 out of 5 by Anamika Sheraton New Orleans experinece
I had a very bad experience. I reached hotel an hour later than the check in time and had to wait for 3.5 hours to get the room. No basic courtesy by the staff to even ask as to take a seat in the lobby. My worst experience i ever had with an SPG hotel.
I will not recommend this hotel!
January 23, 2014