Rated 5 out of 5 by Lynn1948 Staff
The staff was so friendly and made me feel special. They recommended a place to eat (Palace Cafe) and it was marvelous. The room was comfy and it was a nice way to end my cruise before heading home.
March 12, 2014
Rated 5 out of 5 by navyperson Excellent location and very comfortable
Great location to walk to the Quarter -- and all the good restaurants. Appreciate the bed and the room size and view. Very modern, very comfortable after a day of sightseeing. Highly recommend it for a trip to New Orleans.
December 31, 2013
Rated 3 out of 5 by JJ63 Great Location
Great business hotel located a block from the French Quarter.
The hotel facilities, staff and meeting areas are great.
May 1, 2014
Rated 5 out of 5 by TMast Great place to stay
The Sheraton was wonderful. Very clean updated and upscale. It is very close to everything walking is a great way to get around. The staff were helpful and kind.
April 11, 2014
Rated 1 out of 5 by Kevin2014 Did not meet expectations
From Check in to moving rooms to the meeting rooms to the internet.
Very poor. The property is nice and the people are polite but they do not know what they are doing and they are out of touch with the customers.
January 28, 2014
Rated 2 out of 5 by shushky Rest up before you arrive
room was VERY hot, especially when trying to sleep at night. Rooms were very noisy, Hotel room doors closed were loudly so when people in other rooms were leaving it would wake me up. Got no sleep during my 2 night stay.
May 22, 2013
Rated 5 out of 5 by PDubinLA Great Location & Service
Great room furnishings. Staff was very helpful and friendly - first time in NOLA and its a fun and friendly place. Only issue was that the remote on the flat screen was a pita. But then again, wasnt at the hotel much.
June 8, 2013
Rated 3 out of 5 by MarkUSMC Usually a Great Hotel
Hotel Is usually a very good place to stay. This time I had to wait in line for quite a while to check in to the hotel. The elevators took forever, more than once or twice. It was every time it took a very long time.
September 23, 2013
Rated 2 out of 5 by Annadraste This Hotel Needs Improvement
*Going 'green' = NO TOWEL ROD for wet towels. Over the shower rod, I could not reach and would never do that.
Room was not clean, dust under chair and table we moved for better location and dust in bathroom (no wonder I had allergies). Lack of comfortable chairs for two people. Kept having to move the desk chair.
For what FOOD is in the restaurant and bar -- it is way overpriced. Not that good.
For condition of room (dirty), it size and lack of amentities, having to ask twice for anything needed, cost is excessively high.
No saucer for spoon used to stir coffee; wait person's comment they clean the tables: SORRY, I do not set my spoon on a table as I have no clue how clean it REALLY is or if cleaning product residue is on table. Given the dirity guestroom, how can I be confident the tables are clean???
No fridge and no microwave in room; have stayed at many hotels in several states and countries and lower end hotels have a place for you to keep water, food, left-over's and heat them, as well as those on special diets when your menu does not have what some can eat.
Most everyone we talked with felt the elevator system SUCKED. It seemed we waited long times for them.
Overall, not impressed.
May 6, 2014
Rated 3 out of 5 by MixedReview Mixed Review
Checkin was at 3pm. I arrived shortly after 5pm and they still did not have my room ready for me. Check-in line was very long, and had to stand in that twice due to room not being ready. Then was also told that there no microwaves available for my room (even though I had requested it in my reservation), and no courtesy microwave availalble that I could use anywhere in the hotel. This was very inconvenient since I'm on a special diet. Ended up having to eat/drink everything cold. Rooms were clean, and we had the option of putting out a 'go green'
sign which told cleaning that we didn't need anything....and we were to get a $5 gift card for each day we did that. I did all 4 nights of my stay, and received only 2 cards. Another person in our party did not put the sign out as she wanted her coffee supplies refreshed every day. Her room was never cleaned, but she did at least get a $5 card each of her 4 nights. She had to call to the front desk to request coffee supplies. The program idea is a good one, but only if the cleaning staff actually follows the rules as layed out.
July 1, 2013
Rated 2 out of 5 by dani2678 Below Expectations
The stay as a whole was below par. First we arrived to a warm room on a hot day and it was down hill from that point. I turned down the air to 65 and left for 7 hours. When we returned the room was slightly cool. The bellhop assisted us with the A/C system but ultimately the room never cooled below 75. Unfortunately, it was 1am when I woke up, due to the heat, and found my family clammy. Then they have the concierge that was less than friendly when we asked for suggestions for local restaurants. Finally we have the pool area. The pool is small, only has one light that works in the pool and no lighting outside the pool. The area in general appear run down and neglected. I did share these concerns with the manager on duty at check out and he offered me 1000 reward points. I soon found out per a SPG operator that 1000 pts won't do anything. It takes 3000-5000 pts to even have a comp stay. So I was then comped my valet parking. This stay was to much hassle for me. Not worth the $160 a night. Wouldn't even go back for a free stay....not that they offered!!!!! Two thumbs down!
August 3, 2013
Rated 4 out of 5 by MsDee Surprised!
I was very surprised and elated with the awesome customer service that I and other guest received! That alone would make me come back! The room was clean and smoke free!
March 25, 2014
Rated 5 out of 5 by lld724 Conference Stay
Excellent service,clean rooms, and friendly staff. My only suggestion is that the Rhythms Room temperature needs to be warmer! Other than that, the Hotel exceeded my expectations! Thanks for a pleasurable stay.
October 23, 2013
Rated 4 out of 5 by Gary846 Great location
Our second stay at Sheraton in New Orleans, we enjoyed the location and view of Mississippi River from our room. The service and accommodations were excellent. We would stay there again and recommend to others.
July 31, 2013
Rated 5 out of 5 by Albee429 This hotel was very comfortable
I was in the executive suite. It was a very spacious room (bedroom, lounging and kitchenette area) with a beautiful view of the riverfront through the full length windows. The bed was ultra-soft and relaxing.
August 11, 2013
Rated 2 out of 5 by mmchoco Problem on Keys and Cleanliness
I got so many unsatisfactory experience at Sheraton New Orleans.
1. Card Key: may troubles. NOT ONLY ONCE, I had to come back 3 times to change the card key and also the door handle itself had problem. the security and engineer told me to fix until I come back, it was not fixed even at 9pm when I was back. It was so frustrating to face this issue when I am exhausted from long work. Not only me, my assistant (room: #2701) and 4 of my clients had the same trouble. Also, we observed other guests had to come back to the front desk for the same problem
2) Cleanliness: do you tell your house keeping to wash and clean the bath tub? it was awfully dirty. I had to wash it by my self every night. Also, even I called guest service to clean my room while my absence, it was not done when I was back around 6pm. More things: house keeping forgot to leave tea bags, new cups, to dump the trash, etc. I think you should also educate /train your housekeeping staff to say at least "Good morning" or " Hi" when they see the guest in the morning. also, they shouldn't use their cell phone while working.
November 21, 2013
Rated 5 out of 5 by Melissa32 So posh and comfortable
This hotel was beautiful and very comfortable. The staff was excellent. There was an incredible photography exhibit on the ground floor while we were there. I will stay there everytime I go to New Orleans.
August 9, 2013
Rated 5 out of 5 by traveler Hotel
The GO GREEN program leaves a lot to be desired. I had to ask every day for the $5 coupon. It was never left under my door as told to me by the front desk personnel.Other than that it was a terrific hotel
June 5, 2013
Rated 4 out of 5 by CCmeeting Drip
Drip noise in wall all night...very poor sleeping conditions. All else okay.
May 4, 2014
Rated 3 out of 5 by Templea Wake up call missed
I always have a great experience, however I requested a wake up call, and did not receive as requested.
April 25, 2014
Rated 3 out of 5 by CAPTIVIA HOTEL NEEDS WORK ON CUSTOMER SAT
I DO THINK OVER ALL THERE WERE PEOPLE THAT WERE CARED BUT FOR THE MOST PART I FELT THAT THE STAFF WAS JUST TIRED OF TOURIST
April 14, 2014
Rated 5 out of 5 by CPRHA Business travel
This hotel is close to several attractions. The facility itself is very nice. Comfortable rooms and the meeting rooms were nice.
April 11, 2014
Rated 5 out of 5 by Foodie67 Great night's sleep
The beds at the Sheraton really are amazing. I slept so well I wanted to take my bed home. Staff was courteous, pleasant and helpful. I can't wait to return.
March 19, 2014
Rated 5 out of 5 by kate Definitely the hotel to stay in while in New Orleans.
Great location, fantastic view from room
on upper floors.
Eye on New Orleans.
Easy walk to all sites to see.
Staff professional, helpful
and accomodating to needs.
Count me in on a return visit.
November 20, 2013
Rated 5 out of 5 by cp1962 best location
the rooms are very clean the staff are all very friendly wish i could remember there names so i could thank them personally it was are first time there and that means a lot thanks to all the staff
June 9, 2013
Rated 5 out of 5 by Lilo74 Excellent location and service!
Loved this hotel. This is the second time I have stayed here and I will come back for sure. Excellent service and the views are amazing. Very close to the French Quarter and multiple attractions.
May 29, 2013
Rated 4 out of 5 by Ready sinks while washing hands
Bowl too far away from front edge of counter especially on 3rd floor for convention area. Men's tie drags on wet counter while leaning forward to wash hands. Very poor design.
February 14, 2014
Rated 5 out of 5 by James97 Technology
My stay at Sheraton New Orleans was great. I had not experienced elevator technology. Found it to be very interesting.
April 12, 2014
Rated 4 out of 5 by Lana12345 great hotel
Nice staff, nice rooms, very close to the action while being just far enough away to get a good nights sleep
April 15, 2014
Rated 4 out of 5 by Mickie39 conference site
The facility was good, most enjoyable. The two conference lunches were held here as well. They were understaffed substantially, which made staff late to next meetings.
February 21, 2014