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Rated 3.9 out of 5 by 736 reviewers.
Rated 5 out of 5 by Neume Hotel staff was fabulous! From the time we checked-in, Teresa provided us with several options. Virin and club lounge team, provided great service! Great location! In the past I would stay at other properties on Bourbon St., however, this Sheraton is my new hotel of choice now when staying in New Orleans! Hats off to the GM! He runs a wonderful operation with a wonderful team of co-workers! August 27, 2013
Rated 5 out of 5 by GOOD STAY The only problem I had was the air conditioner in the room would not cool the room adequately. Other then that, no problems. August 25, 2014
Rated 5 out of 5 by Great Renovation The hotel looks so much better after the renovations, however we did notice some areas of concern with keeping the product new. Our room, although appearing to surface clean, had black marks on the bottom sheets and food and dust under the beds. There were also hairs in the shower (hopefully from a room attendant but you never know). When we called down from IRD at 10:55pm on 5/1/2014, the service express agent that answered was not polite at all. She did not state her name nor did she seem at all willing to help me. I ordered a kid sized cheese pizza as I had 2 nights before and the pizza that was delivered was not at all a size for a child nor was it like what I recieved previously. Consistancy is key May 5, 2014
Rated 3 out of 5 by Noisy experience On the first morning of my stay, the alarm clock in the room began to go off at 5:30am. There was no "Do Not Disturb" sign and therefore I was awakened one morning by house cleaning and one evening during a nap by house cleaning. The temperature of the bath water was difficult to regulate and occasionally would turn very hot for a short amount of time. On my last morning, the alarm clock next door (unoccupied room) began going off and I had to call the front desk/security to have it turned off. I could hear the ice machine and the elvator noises from my room at all hours. One morning, I went to the hallway to ask some people to quiet down and they were actually in their room; the walls are too thin. April 7, 2014
Rated 5 out of 5 by Very good, but missed a few features I like the "green" program of rewarding the choice not to change sheets with a $5 coupon. Unfortunately, this meant that sometimes housecleaning staff did not come in to clean and straighten at all, or did not after about 11:00. I was always able to get what I needed from staff in the hall, but I missed having my room freshened up. I also would like a simple take-away breakfast food stand. There was no place I could get yogurt and fresh fruit unless I wanted to go to the restaurant for breakfast. I like to have some breakfast items in my room. The staff was helpful and very pleasant. April 7, 2014
Rated 5 out of 5 by Sheraton New Orleans Great stay and high level of service! The room was comfortable and made for a good stay! August 25, 2014
Rated 4 out of 5 by Great Place to Stay This was my first stay at this Sheraton. The staff was extremely friendly and very helpful. The room was immaculate and very comfortable. The only downside was the rude people staying on the same floor -- slamming doors at 2am, 4am, etc., but I guess that's part of staying near the French Quarter! August 18, 2014
Rated 3 out of 5 by Dissappointed, had higher expectations. Even though I specifically requested the room to be prepared daily it was not done. The towels were not always clean and the sheets in the bedroom were not changed atleast once during a 7 night stay. The quality of the food at breakfast and the in room dining was below average. It was a lot more enjoyable to walk down the street and have breakfast at the ihop and at 50% of the cost. The room had cracks on the ceiling and the rugs were not vaccumed at all during the stay. July 31, 2014
Rated 5 out of 5 by Comfortable We had a great stay. Nice rooms, comfortable bed. August 25, 2014
Rated 4 out of 5 by Hotel nice However We arrived at 1 am in the morning after traveling all day to find out that our room was given away even after I called twice to let them know that we wouldn't be their until 1am on Sat March 1st By the time we got into a room that had no beds in it and had to go back to the desk again and fought to get beds in the room it was about 4am which just ruined the next day as well as the night of arrival I think we should not be charged for that first night stay However I would like to say that the Hotel itself was beautiful and the stall on a whole were very nice The manager did try his best to make us happy unfortunetly without rooms available it was almost impossible to do that as you can well understand March 7, 2014
Rated 2 out of 5 by Hotel Stay First of all my name is not correct. The hotel is under renovation. They are working 24 hours a day. Sleeping was a problem. They overbooked the hotel and asked us if we would be interested in moving to another hotel upon arrival. Towels were not changed upon arrival. Coffee stained and smelled. Bathroom floor was not swept, wash clothes, not changed. Elevators were down for maintenance and had to wait 30 minutes for car to arrive. Fire alarm went off and had to start down stairs to find out it was a false alarm. July 18, 2014
Rated 5 out of 5 by Great Business Hotel We enjoyed a great conference at this wonderful hotel. It was a beautiful hotel, a great location and close to everything. Met and exceeded my expectations. June 8, 2014
Rated 5 out of 5 by Awesome location! Couldn't ask for a better location!! June 20, 2014
Rated 5 out of 5 by stay at Seratan Staff went above and beyond in making this a wonderful stay! Great location. June 15, 2014
Rated 5 out of 5 by International Groups It is always such a pleasure to stay at this hotel as the staff always make sure the guests are well taken care of. The location of this hotel is simply The Best. The food is delicious and very well presented, the rooms and the view cannot be beat. I look forward to staying at this hotel whenever my tours are in New Orleans. Thank you all for making the tour passengers feel so welcome. August 9, 2014
Rated 3 out of 5 by Hotel nice, some staff issues The hotel was nice and adequate for our accommodations. However, the security bar lock on our door was not screwed in tightly, so we asked Housekeeping if they had a screwdriver we could use to repair it. The lead housekeeper on the floor at the time was very short with us, telling us that it was not a housekeeping issue. We called guest services to ask for assistance, and they said someone would be up directly to repair it, but no one ever came that night or over the next 2 days to do so. When we were ready to check out, we went downstairs for a luggage cart and was told that only staff could bring them to the rooms, and someone would come right up with one to assist us. After 30 minutes no one had arrived, so we lugged everything to the lobby on our own without the use of a cart. All personal face-to-face contact with the front desk and the valet staff, however, was wonderful. August 7, 2014
Rated 5 out of 5 by Great Hotel I really enjoyed my stay at Sheraton New Orleans June 16, 2014
Rated 5 out of 5 by Hotel and Staff are top tier! First let me say we had booked two nights at the Sheraton in Metairie, but thought we would ask if we could move to this location on the same day (I didn't expect that would happen with it being Halloween weekend). Well the Sheraton CS is top notch and made this happen for us with no problems! Thank you. This hotel had excellent service; we were upgraded for free to a suite which was absolutely beautiful, clean, and had a view of Canal St. and the river. The Club Lounge was clean and the food was delicious. The only minimal issue we had, was that some of the channels in on the TV would not tune. (But who cares, we weren't there to watch tv). Thanks for a pleasurable stay. Sheraton continues to impress!! November 6, 2013
Rated 5 out of 5 by Ideally located and great staff! From the moment that I drove up to the valet station to the moment I left it 3 days later, my experience with the Sheraton was superb. The staff was friendly and accommodating. Since my room wasn't ready, they provided me with access to the Executive Lounge. My room was spacious and well appointed, with full length windows and large bathroom. Overall, the hotel is located in the perfect spot with access to the trolley and easy walking distance to many of the New Orleans attractions. Highly recommend this hotel for anyone traveling to New Orleans for business or pleasure. May 5, 2014
Rated 3 out of 5 by Food & beverage costs I thought your prices in the bar and restaurant were ridiculously exorbitant. As a result we did not eat at the restaurant . We also did not use the bar facility after a $47.oo charge for 4 drinks on our first day. We were with a Navy ship association, not a corporate expensed trip. The trip was tarnished by your pricing, not to mention the valet parking situation with no in and out parking. and the cost. The positive was your Green program for maid service, even though we had to request coffee and ran out of Kleenex and almost ran out of toilet paper before cleaning day arrived. September 17, 2013
Rated 5 out of 5 by Great stay This property exceeded my expectations. My only complaints is that the pool closes promptly at 9PM. This is NOLA....everything stays open longer. Pool should stay open at least until 11P. Otherwise--great property and great stay. August 17, 2014
Rated 5 out of 5 by This Hotel hosts a wonderful conference. The staff at this hotel were genuinely happy to help you and you could feel & see their sincerity. Our room was very close to the elevator which was nice. The food in The Pelican bar was amazing - our hats off to the Chef! And our Gala wait staff was at our every beckon call. An excellent 3 day event place. August 25, 2013
Rated 5 out of 5 by Your ATM stinks You should update the ATM at your hotel. Getting money out of it is impossible. I walked up to a restaurant out side and got money faster. Only bad thing. May 19, 2014
Rated 5 out of 5 by AWESOME This hotel was excellent...the staff was available, friendly and very responsive. The valet parking setup was terrific. Very easy to drop off car and never had to wait long for them to deliver vehicle. Excellent location! August 16, 2014
Rated 2 out of 5 by New Orleans Vacation I typically stay at Sheratons on business and leisure. I have been to this location before and was surprised at the poor experience I had. There was no one incident but overall, there were just long lines to get check in. My bathroom had terrible water pressure, hair in the bath tub upon arrival. Our door lock consistently had issues with our key even though we weren't putting them near cell phones/credit cards. The door lock would open whenever it felt like it so we had to go to the front desk at least twice a day per our stay. This and the long lines added up a wait time. February 6, 2014
Rated 4 out of 5 by Elevator issues Overall the hotel is comfy. The elevator system had a few issues when hotel was full. The first day, we waited for nearly 40 min for an elevator to go to the lobby from 36. They would stop but be over capacity. The program should be re-written to keep the elevator from adding floors once capacity is reached. To reach our reception on 49. We had to use the service elevator set. Once the hotel had some open rooms and other guests were leaving, it wasn't as big a problem to get around. July 19, 2014
Rated 3 out of 5 by Did not meet expectations The parking was $43 a day and no one would help me find self parking. Wanted ice cream on night at 7 and it is not on the menu and the gift shop was closed. How do you not have ice cream in a hotel? $5 Starbucks card offered for having the maid skip cleaning but I had to fight for the card every day. Don't offer if your not going to deliver. Small things I would not expect from this Hotel. August 4, 2014
Rated 1 out of 5 by HORRIBLE PLACE I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room. Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place! June 23, 2014
Rated 3 out of 5 by new orleans At the time of the National Elks Convention, bathroom renovations should not have been on-going for 3 of the 5 floors where functions were held. The Housekeeping staff was excellent as were the staff at the front desk. Elevators need to be checked frequently for over-loading causing as much as a 45 minute delay or in my case a walk down 37 flights of stairs. New Orleans is a beautiful city and I have come back with more pleasant memories than negative one. Susan DiBenedetto July 19, 2014
Rated 5 out of 5 by Wonderful Experience We had stayed at this hotel several years ago and it was good, not great, but good. We go to New Orleans almost every other month. We love to walk down all the streets, eat great food and look at all the old buildings. We decided to stay at the Sheraton because it was a last minute decision and there were rooms available. We were pleasantly surprised. Getting to this hotel was so easy and the valet guys were quick and friendly. The rooms were wonderful. We had asked for a quiet room and it was perfect. We enjoyed it so much, we made another reservation for next weekend. June 10, 2013
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