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Rated 3.8 out of 5 by 601 reviewers.
Rated 4 out of 5 by happy a happy place and a fun time April 11, 2014
Rated 5 out of 5 by Great location for a business meeting Right on Canal Street, near the French Quarter, this hotel has the infrastructure to make your meeting be successful. We have held multiple meetings over the years here, with the hotel always meeting our needs. April 3, 2014
Rated 5 out of 5 by Convenient The Sheraton is minutes from Bourbon Street, Convention Center, and restaurants. April 9, 2014
Rated 4 out of 5 by Excellent staff The staff was excellent in every matter. The hotel has a great location. I'll be back April 8, 2014
Rated 5 out of 5 by Excellent This was the first time we had visited this hotel as all ways we were greeted in the usual SPG manner, thanks for making our short visit fantastic April 5, 2014
Rated 5 out of 5 by great hotel Great check in great beds and pillows April 8, 2014
Rated 5 out of 5 by Fabulous Hotel I celebrated my 55th BDay 5-9 Sept. I will never forget. First let me thank the great staff especially Jenee' & Monette front desk, Del Pelican Lounge & Josh manager. Now to my hotel room. Words cannot describe. All I can say is Impeccable. I had view of The Mississippi;odd number rooms has city view. I left my shutter blinds open all night . I love that you have shutter blinds & not curtains. I didn't miss the frig & microwave. It keep the room cleaner & free of bugs. I plan to stay with you Essence Fest 2014 September 15, 2013
Rated 5 out of 5 by First time impressions For a hotel with over 1,000 rooms, the staff here made us feel as if we were their only guests. From the car valet to the outstanding check-in experience, the staff at this hotel does an outstanding job of personalized service and attention to detail. In particular, Mika, the Club Concierge Supervisor, was most gracious and made us feel at home. We simply can't commend the management and staff enough for a wonderful time. March 1, 2014
Rated 5 out of 5 by Beautiful hotel/ remodeled Friendly staff and service (Rosa from banquets was very personable and welcoming) Beautiful presentation for our banquet event. April 3, 2014
Rated 4 out of 5 by My NO stay I liked the room, but my SPG "gold" status was not recognized AND room service wanted to START my room on day 2 of my stay at 4pm when I was resting, even though it was available ALL day. March 31, 2014
Rated 3 out of 5 by Communication is a must I recently visited the New Orleans Sheraton for the American Dental Association conference. My first time at this Sheraton. After Check-in, I enter my room to find an unclean room. Initially, I was fearful because I thought the room was occupied. Not a wonderful first impression. Took about 20 min to get the situation in order. Could not stay on the club level floor, due to no other king rooms. I appreciate the bottle of wine given. But, I feel these types of mistakes should not occur in a Sheraton. November 4, 2013
Rated 3 out of 5 by Very nice Hotel The Sheraton New Orleans is a very nice Hotel. Only two issues kept us from giving a higher Star rating. 1) Doors on our floor are way too loud when closing. Being in a tourist area with guests coming/going at all times of the day/night, the room doors need added padding or better closures by which to eliminate the constant slamming by most guest. 2) The elevator system, although a great attempt at moving guest in a speedy manner, appear to slow travel to/from your floor. Room was very clean and nice. August 12, 2013
Rated 1 out of 5 by Great Location This hotel has one of the best club rooms that we have experienced April 4, 2014
Rated 5 out of 5 by Friendly and helpful staff The staff that greeted us at the front desk were friendly and helpful. I also appreciated the security checks each evening to ensure that only guests were allowed on the residential levels. March 29, 2014
Rated 5 out of 5 by Nice facility This was a nice facility. I wouldn't say excellent as my room was not extremely clean upon arrival, and I could never adjust the temperature to meet my needs. Staff was excellent and very accommodating. March 27, 2014
Rated 4 out of 5 by Nice Remodeling; Restaurant needs work I was here several years ago and it's completely different now. The lobby space is very open and inviting. I particularly liked the art on the inside and outside of the building. The restaurant was a big disappointment in this great food town. We stopped in for a quick lunch and were met with a very small menu, especially for one of us with wheat and other allergies. We became optimistic upon reading a note at the bottom of the menu describing the "great pride" they took in accommodating guests with gluten sensitivities. When we asked what the choices were, the server went went back to check with the kitchen and came back to inform us that "only the trout" was gluten free. I'm sorry -- that doesn't count as "accommodating." They should take that note off the menu. We left and ate elsewhere. September 1, 2013
Rated 5 out of 5 by Great convention facility and location My stay was for a convention, which it met that purpose extremely well. Due to the location, comfort and staff, I would recommend for a personal stay as well. The location was perfect for shopping, touring and experiencing the culture of New Orleans! March 23, 2014
Rated 5 out of 5 by Better than I expected The hotel was better than I expected. It was beautiful, clean and conveniently located. August 12, 2013
Rated 4 out of 5 by A big corporation should be good with 2 reservations room nice,comfy beds,very clean. + green rewards. Great location. staff friendly. work conference then decided to stay extra night with my dad to sight see (two reservations). His name on second reservation. But the front desk would not check him in, maybe misunderstood 2nd res. So we got it sorted out, another two nights keep us in same room obviously. If in computer should be good, so why next morning I have to remind front desk again? staff not clear on where use green rewards for also. October 3, 2013
Rated 3 out of 5 by 2nd visit wasn't as nice as the first I stayed in the New Orleans Sheraton a few months ago and had a wonderful experience. My second visit wasn't as nice. There weren't enough outlets in my room. Although the night stand by the bed was equipped with built in outlets, the cord to make the work wasn't long enough to reach the plug. And, most important, the water temperature was insufficient; it was lukewarm at best. I prefer a hot shower over a cold shower. On a positive note, the bartenders was friendly and helpful. December 13, 2013
Rated 4 out of 5 by Water The water in the shower was very hard to adjust and ther was not much pressure April 1, 2014
Rated 3 out of 5 by Didn't meet expectations I attended a conference in this hotel. I originally reserved a king bed room, but was placed in a double bed room. I had to wait for the room for over two hours upon arrival. The room was so small, that I couldn't easily move between the desk and one of the beds - of which I needed to use since this was a work trip. Half my outlets didn't work, and the ones that did blew a fuse any time I tried to use a hair dryer. The conference spaces were not ideal as many had to be turned away from sessions because the rooms were too small. The restaurant was only open for breakfast and lunch, which were provided by the conference, so I was forced to find food elsewhere. Transportation to and from the airport was not very convenient. Compared to other Sheraton Hotels I've stayed in, this was far below my expectations. October 31, 2013
Rated 1 out of 5 by Disappointed Guest No fridge in room; very minimal hot water during shower; charged higher room rate at check-out than rate quoted at reservation March 28, 2014
Rated 4 out of 5 by Surprised! I was very surprised and elated with the awesome customer service that I and other guest received! That alone would make me come back! The room was clean and smoke free! March 25, 2014
Rated 5 out of 5 by Best proixmity to everything This hotel located on Canal Street was close to everything! You can walk to some of the best eating places or ride the Trolley if you choose. I'll definitely will be coming back to this location. Freindly, clean and comfy! March 21, 2014
Rated 2 out of 5 by Off their game I have stayed at this property before without these problems, but my one-night stay this week was marked with problems. 1) The toilet had not been cleaned since the prior guest and had old urine stains on the bowl. 2) When I asked for someone to clean this up, no one showed up the first time (after waiting 30 minutes). 3) All three coffee packets in the room were decaf. 4) I told two separate people I would be checking out around noon, yet was interrupted again after that prior to noon the morning that I left (I was on calls). 4) I had to call to have an internet access fee removed from my invoice after that was chosen that as my Gold SPG membership perk at check-in. Staff was unfailingly pleasant, but training or procedures clearly need work - this was the most hassle-ridden hotel stay I have had in years. September 6, 2013
Rated 5 out of 5 by This Hotel is the Best ! The location is terrific and the Staff was extraordinary in everyway ! The food was terrific and the banquet location was perfect. March 25, 2014
Rated 3 out of 5 by just an ok hotel!!!!!! we have been to many sheraton hotels before and by far this one this need improvements. from the start, we werent recognized by the personal as gold members; treated as a regular customer. lack of security, any body can get into the hotel. we had to keep an eye on our luggage. the air conditioner was not working properly. bathroom not clean up to standards, within shower water would not drained. and, in the closet we found pair of socks from previouss customer. December 5, 2013
Rated 4 out of 5 by Mardi Gras 2014 WE have stayed at this location of Sheraton for this event each of the last 9 years and we love it here & have no plans to change but we have had billing issues most of those years - this year no exception. I will be contacting the hotel after the Mardi Gras season ends to discuss it with management there with hopes of resolving it March 3, 2014
Rated 5 out of 5 by Once Again A great location and a great staff make for a great experience. Thanks! March 27, 2014
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