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Age Requirement Policy

Guests must be 18 years or older with valid government issued identification to reserve and to check in to a guestroom.

Rated 3.9 out of 5 by 762 reviewers.
Rated 4 out of 5 by BIGG EL IN THE BIG EASY GREAT HOTEL CLOSE TO EVERYTHING WALKING IS EASY.......BEDS ARE GREAT.....NICE PEOPLE BUT BREAKFAST IS WAY TOO HIGH......FROM LAWRENCE IN NEW YORK July 8, 2014
Rated 2 out of 5 by My tub was clogged and room dusty I called the operator several times and even told the maid that the tub in room 3716 was clogged. They never did anything. The room was dusty and the glass countertops smeared. January 23, 2014
Rated 4 out of 5 by sinks while washing hands Bowl too far away from front edge of counter especially on 3rd floor for convention area. Men's tie drags on wet counter while leaning forward to wash hands. Very poor design. February 14, 2014
Rated 5 out of 5 by good locatuion We stayed on 7/8/ 2013 after the essence festival it was very nice. the club room is worth the extra bucks nice place to wine down nice views of the city. Try it you will enjoy August 4, 2013
Rated 2 out of 5 by LOCATION WAS GREAT The Hotel is under stuff big time. Service was bad, waiting to long in line to get the room, or at the restaurant. At the rooms were noisey from next doors rooms. June 3, 2014
Rated 4 out of 5 by Surprised! I was very surprised and elated with the awesome customer service that I and other guest received! That alone would make me come back! The room was clean and smoke free! March 25, 2014
Rated 4 out of 5 by Great location Excellent amenities, located close to the French Quarter and the River Walk. Staff are friendly and helpful, I would definitely stay here again. June 30, 2014
Rated 5 out of 5 by Great convention hotel We had a large number of us that attended a conference there and the hotel staff was great. The check-in process went smoothly. The hotel is in a great location too. April 14, 2014
Rated 4 out of 5 by conference site The facility was good, most enjoyable. The two conference lunches were held here as well. They were understaffed substantially, which made staff late to next meetings. February 21, 2014
Rated 4 out of 5 by Great Service The Valets were very nice. The Front Desk People were very flexible during check in. The remote went on me during my visit and a remote was brought right up to me. April 22, 2014
Rated 2 out of 5 by Customer service was awful This was the worst experience I ever had at a hotel. August 26, 2014
Rated 4 out of 5 by hotel stay was great Everything met our expectations, including the elevators, except we had a big problem with our room keys that never got resolved. They tried but it was never corrected. July 15, 2013
Rated 4 out of 5 by Nice Location! Loved my stay. My only issue is it took FOREVER to get hot water out of the shower. The shower needed to be run for a full 7-10 min before being at an acceptable temp. January 26, 2014
Rated 5 out of 5 by This hotel is wonderful! The hotel room/bed was very comfortable. Close to all attractions/restaurants in French Quarter. The staff was very helpful and friendly. July 4, 2014
Rated 4 out of 5 by This Hotel is in the Heart of Downtown New Orleans You can not ask for a better location in New Orleans. Everything is within walking distance. Outstanding View Location. July 22, 2014
Rated 5 out of 5 by Great place to stay The Sheraton was wonderful. Very clean updated and upscale. It is very close to everything walking is a great way to get around. The staff were helpful and kind. April 11, 2014
Rated 5 out of 5 by My Wedding Thank you to the staff at the Sheraton for doing anything they could to accomidate me and my family. They were very friendly and helpful!! Great Staff all around!!! October 4, 2013
Rated 5 out of 5 by Great place to stay in NOLA This is an awesome hotel. It is close to the quarter and the CBD. The staff is attentive and capable. Since it's recent remodel it is a clean comfortable facility. January 20, 2014
Rated 5 out of 5 by Comfortable We had a great stay. Nice rooms, comfortable bed. August 25, 2014
Rated 2 out of 5 by Poor cuisine Attended 2 luncheons and the food offerings were very poor. Food products very expensive. No chilled water in water stations. Felt like I was staying at a motel 6. July 15, 2013
Rated 1 out of 5 by Terrible Service Our check in time was promised at 1:00 pm. We were told the rooms were not ready and we would be called when the room was available. I received a call at 5:07pm. February 21, 2014
Rated 4 out of 5 by parking No option given to park car, such as self parking---parking charges per night were very high. I used my car quite often while there which meant more & more tips June 25, 2013
Rated 5 out of 5 by Great night's sleep The beds at the Sheraton really are amazing. I slept so well I wanted to take my bed home. Staff was courteous, pleasant and helpful. I can't wait to return. March 19, 2014
Rated 5 out of 5 by New Orleans Gem Fantastic facility, close to all of the meaningful activities without being too close. Very clean and nicely decorated room - and believe it or not, quiet. November 8, 2013
Rated 5 out of 5 by Business Travel The hotel met our expectations and was close to the French Quarter and downtown. August 7, 2014
Rated 4 out of 5 by Great Location This hotel is located right in the heart of it all. Most places and tourist attractions are within walking distance. The hotel amenities were excellent September 5, 2013
Rated 5 out of 5 by Great location and staff! Right near the French Quarter without the noise of being "in" the Quarter! Loved the room and it's view (pay extra for the river view, it's worth it). January 27, 2014
Rated 4 out of 5 by great location; nice room right in the middle of everything. fantastic, modern room. quick, efficient elevators. room did get a bit hot at night. other than that, perfect stay. May 20, 2013
Rated 4 out of 5 by Great Hotel, but... No restrooms available on the 1st, 3rd, 4th, or 5th floors. walking long distance to bathrooms not good. July 19, 2014
Rated 4 out of 5 by Extremely attentive staff All the staff was extremely attentive and working hard to provide good customer service. One stood out with particularly excellent skills, Alexis. July 15, 2013
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