新奥尔良喜来登酒店

  • 美国
  • 路易斯安那州,
  • 新奥尔良
  • 运河街 500 号
  • 邮政编码 70130
  • 地图

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Guests must be 18 years or older with valid identification to reserve and check into a room.

Rated 3.8 out of 5 by 663 reviewers.
Rated 5 out of 5 by Dennis PDDGER The Staff is very friendly and helpful. Tameka was very heplfull. July 18, 2014
Rated 5 out of 5 by Ms. Very accommodating staff! Excellent location with respect to local attractions!! June 9, 2014
Rated 5 out of 5 by Fantastic Stay We were in New Orleans for our five-year anniversary and chose the Sheraton New Orleans for our home base. The hotel could not have been more perfect for our trip. Everything from the central location just outside of the French Quarter, to the wonderful Executive Suite we were upgraded into, to the luxurious and well-appointed Club Lounge, all contributed to a wonderful experience at the hotel. However, the real differentiator for us and the reason we will come back and recommend this hotel to others is the true hospitality we experienced from the staff. We met Mr. Jim Cook, the GM for a cocktail and had a wonderful conversation spanning various topics (including lunch restaurant recommendations). Nikki and Yolanda helped us celebrate our anniversary in style with sparkling wine and chocolate-covered strawberries. The staff in the Club Lounge was pitch-perfect and happily chatted with our two-year-old daughter all throughout the day, whether during breakfast or during evening appetizers. Anyone staying in New Orleans should strongly consider the Sheraton. You won't be disappointed. June 5, 2014
Rated 3 out of 5 by Facilities were not up to par We had several problems during our stay: the floor we were put on had the ice machine/soda area under repair we did not receive housekeeping services at all on one day the next day we did not get all of our linens on the floor where our convention activities took place the mens and ladies rooms were under repair and not available so we had to go down 3 floors! July 14, 2014
Rated 5 out of 5 by Great location We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again. October 6, 2013
Rated 5 out of 5 by Awesome Hotel! We had a wonderful recent overnight stay at this hotel! From check-in to check-out, I can't say enough good things--room was beautiful and CLEAN! Courteous staff focused on customer service and the hotel's proximty to all the action was perfect. I would also recommend the bar in the lobby as a great place to relax with a drink and unwind after a day of sightseeing. A+++ May 27, 2014
Rated 1 out of 5 by just not prepared I would be remiss, If I did not comment on the convention facilities of this hotel. In the middle week of three week convention rush from three separate conventions taking place, I was disappointed that the operations of the hotel seemed overwhelmed by those in attendance. The bathrooms were not available on the floor of the convention facilities, and you were required to go down three floors to use them, the escalators experienced problems more than once. The restaurant was understaffed and receipts for meals contained errors and lack of attention. Even the Maids ran out of washcloths for the rooms and you were required to use hand towels to wash your face. Check-in was slow for many and one sensed that there was a lack of communications between the staff and management to make sure all areas were addressed to make for a pleasant experience. This was very much unlike the Sheraton values one has grown used to experiencing as a Starwood preferred guest. July 14, 2014
Rated 3 out of 5 by The Big Easy Made Easier The Sheraton New Orleans has the best location of all the major hotels. The close proximity to Bourbon Street - the must see attraction of New Orleans, plus the entire French Quarter, shopping, tours and proximity to the Downtown business district give the Sheraton New Orleans top marks. The beds are the usual Sheraton comfort beds and always better than home. May 26, 2014
Rated 5 out of 5 by Great Time! The staff and amenities at this hotel were perfect. We stayed here with 2 other couples and were treated like royalty from check in to check out! We will definitely stay here again. June 3, 2014
Rated 4 out of 5 by good location location of this hotel is great for walking to many of the attractions-also trolley goes right in front of the hotel. breakfast buffet is better than most. July 16, 2014
Rated 5 out of 5 by Beautiful rooms - great staff We loved our stay in New Orleans. The staff was outstanding and the river view was fabulous. I loved the technology of the elevators. I recommend that you have a happy hour at the bar like the Sheraton Kilo, HI. July 15, 2014
Rated 4 out of 5 by Great Hotel Stay We had a great hotel stay here recently for the Essence Music Festival. Everyone was a great help especially the Chef, April, in the breakfast buffet area. She went overboard to help us and she was exceptionally sweet. Only problem we had was with keys working to room when we first got there and keys to the lounge, but got those fixed. Also, the frig did not get very cold, but otherwise everything was great. Great view from room. July 10, 2014
Rated 1 out of 5 by Utter lack of Professionalism by the Management Team It is unfortunate that I have to rate this in such a negative way because I truly love the property along with the housekeeping and wait staff. These guys are the unsung heroes and the true engine that set this property aside. They are hardworking individuals who strive to provide great service and attention to details. The accommodations are also absolutely beautiful with the renovated suites. It appears that the same service training and accountability has not been transferred to the management team. This is my 2nd stay at that property with the SAME issue. I opted for the green program and for some reason, I am finding myself having to go through all kinds of bureaucracy to get my points added to my account. I am owed 1,500 points which was confirmed at departure as well by the young lady at the front desk. So here is the recap: - Once the 10 business days elapsed and the points did not appear I contacted SPG Platinum service. They apologized for the delay and offered to send a message to the property to resolve the dispute. they alerted me that someone would be reaching out. - One day later I received an email from Christine acknowledging the message from customer service and reaching out to offer assistance. - I called Christine back and explained that, even though, I signed up for the green program and redeemed my coupons at check-out I had yet to receive my points.I explained to her that, while I stayed for two nights, I was given an additional 500 points as a service recovery for an issue during my stay for a total of 1,500 points. - She told me that she was not able to help in her capacity and offered to send me back to the Platinum customer service. I had to explain to her that they were very clear in stating that these are resolved at the hotel level (and I also know that from previous dispute with them). - So she offered to send an email to the Front office Manager with a copy to me which she did the following day. It is now close to five days later and not ONE acknowledgement of that email by the Front Desk Manager. Not ONE follow-up by anyone on that team wanting to reach out to me. This to me takes the cake and is an egregious sign of unprofessionalism and a complete service failure. Last year I stayed one week in March and finally resolved my green point dispute in May. just totally unacceptable and I will not allow that to be the case again this year. There are plenty of other SPG properties within walking distance and I will be happy to take my business to one of them during my next scheduled visit later this year. Since the Management team seems to not care about an email reply, I am certain this review will get their attention. I am a LOYAL SPG Patron who has stayed at SPG hotels across the globe and is proud to call myself part of the family.I have come to expect a minimum from the respective places and I am afraid to say that this management team has FAILED to meet even the minimum expectation placed on the SPG brand. March 3, 2014
Rated 3 out of 5 by The hotel Had construction going on The hotel had construction going on and I wanted to rest during the day, but the noise was so loud it really bothered me. The hotel is located in a great part of New Orleans on Canal ST so getting to different attraction throughout the city is quite easy. The hotel told me they had a computer glitch the day after my check in and the two rooms i had pre-paid for were charged to my American express card again. The over-all experience was ok, nothing to write home about however. July 8, 2014
Rated 5 out of 5 by Home away from Home I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully. The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter. I feel at home. December 2, 2013
Rated 3 out of 5 by Poor Food Service For three different meals, one lunch and two dinners, there were long delays getting the food to the table. While the quality of the food was acceptable, there were extensive delays in preparing the food. One day the maid service removed the used bath towels but did not replace them. This was not noticed until I was in the shower and noticed only one bath towel for two people. As we were in a hurry, one of us had to go without a shower. After a phone call, additional towels were provided but this was an oversight that should not have happened. I was attending a large meeting and due to extensive renovations, meeting rooms were being reassigned at the very last minute (within hours of the meetings) which cause confusion. June 30, 2014
Rated 5 out of 5 by Above and beyond I stayed at this property for a conference that took place across the street--but being a former Starwood employee, I went with the brand, knowing I'd be treated well. The experience I received was beyond even those expectations. I am floored by the excellence of this hotel staff. It was better than what I'd receive at a 5-star property. I have to tell one story. I am an author, and had a book fair happening across the street. I had 4 big, heavy boxes of books to take over--and was in heels. This AMAZING man on the bell staff (and I'm so sorry that I don't remember his name!) helped me carry those boxes across the street, all the way into the OTHER hotel's lobby! AND--when I went to tip him--he refused the compensation! He simply said, "It's my pleasure to serve you, and not necessary." I seriously think I fainted. I have NEVER seen this happen. Unreal. Whenever I return to NOLA, the Sheraton has my undivided loyalty--and this proves why I continue to choose Starwood EVERYWHERE I travel. May 27, 2014
Rated 3 out of 5 by We got bumped! I know that we requested four nights, but upon checking in, we were only given three. There were several others from our Convention who experienced the same thing. Another huge convention came in on the day we got bumped. July 14, 2014
Rated 5 out of 5 by Hotel has great features Very nice visit, proffessional, and friendly staff very cooperative June 2, 2014
Rated 4 out of 5 by Great location and amenities I have stayed at this particular hotel a few times (Sheraton New Orleans). I always stay on the club floors at hotels and the service/staff there were great and friendly. My main issue was not being able to get through to departments and being put on hold for a long time. At one point I was on hold for 20 minutes just waiting to connect/call to another guest room and also a 15mins to reach someone in housekeeping (and then had to end up calling back two hours later because my requested items still had not arrived at room). My suggestion is that the hotel come up with a workaround for being able to directly call whatever number/dept you need instead of going through guest services. e.g. If I want to call room 4218 I should be able to dial 8+4218 on the room telephone instead of having to call guest services and then waiting for someone there to answer the phone to connect me. July 10, 2014
Rated 3 out of 5 by OK stay Great for conventions but nothing else. Beautiful hotel conveniently located. Amenities are highly lacking. Other hotels offer so much more. Why do we have to pay for Wi-fi? Staff was nice. July 14, 2014
Rated 5 out of 5 by Love this spot! Love this place, the proximity to everything was great. Friendly Front Desk upon check in. Doorman and Bellmen also very accommodating. Had a great view, 4401. Love the windows, they're floor to ceiling. Comfy beds. I liked the Green option also, some days I wanted to sleep in, besides, I didn't really make too much trash, and I was by myself, so no extra towels were needed. The streetcars are right outside, which was great, and only maybe 4 or 5 blocks from Bourbon Street... I will definitely be back. April 22, 2014
Rated 4 out of 5 by Hotel in Crisis Management Mode When we visited, the hotel was in full crisis management mode. A major power failure had knocked out most elevator service to the the top 20 floors and power to some rooms. The crisis took about 36 hours to resolve and involved much extra work for staff but the staff seemed to deal with the issues in a calm, friendly and professional manner. For example when I advised Geraldine at Guest Services that my wife was afraid of being on one of the floors lacking elevator service we were promptly moved to a lower floor with full elevator service. We were most appreciative of Geraldine's help. Despite the power failure we had a very good experience in this hotel. Management is to be congratulated. June 22, 2014
Rated 3 out of 5 by National Exchange Club Convetion 2014 Disappointed, better experience in February, 2014 than July, 2014. July 14, 2014
Rated 5 out of 5 by Excellent, beautiful hotel This is an excellent place to stay in New Orleans. It is a close walk to everything so you don't have to rent a car. I highly recommend it. May 28, 2014
Rated 2 out of 5 by This hotel needs improvement There were 4 persons in our room but we did not have sufficient water, coffee cups, soap, and towels the first day and the room was not cleaned by the maid. When we called and informed guest services and we did not get soap, water and coffee cups to accommodate 4 persons. July 12, 2014
Rated 5 out of 5 by What a delight to stay at your hotel. Your meeting facilities were just perfect. I thoroughly enjoyed every minute of my stay at your hotel. Your staff is kind and accommodating. The young man at the valet called me by name because he saw my name on my luggage!!! That was most impressive. May 23, 2014
Rated 5 out of 5 by hotel has great location liked location near French Quarter and on streetcar route July 14, 2014
Rated 4 out of 5 by good convention experience enjoyed my time, elevators took some getting used to July 14, 2014
Rated 5 out of 5 by Exceeded all expectations Perfect location close to everything. The staff is the friendliest and best staff I have ever experienced. Brandon the Bell Captain was absolutely great. My room was not ready and Brandon made sure I was comfortable while I waited - The room was perfect, the AC was quiet and very cool on a hot day and the bed was awesome. Great stay! July 10, 2014
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