Rated 2 out of 5 by Boru68 When gold is not as good as gold.
I stayed at the Sheraton Valley Forge 15-20 nights a year to visit my 80 year old mother who lives nearby. I have been staying here for at least five years. Even after slipping on ice last winter and fracturing my elbow (where the black ice on the back driveway was not properly salted or cleared), the upgrade benefits and nice staff have outweighed staying anywhere else. Never again. My permanent departure is due to a manager named “Kelly.”
The hotel caters to a mostly business crowd and is usually not at capacity on weekends and holidays when I typically stay. Before Kelly arrived on the scene, I readily got upgraded to a better room because of my gold status and my consistent loyally. I checked into the hotel last Tuesday before Thanksgiving and ran into Kelly at check-in. She was her typical rude self and was on the phone and could not check me in and speak at the same time. So I waited…and I waited. She then advised me that she had a nice, quiet room for me which I was surprised to hear because out of all of the staff she is the only one who consistently refuses to upgrade me. She also consistently denies me a late check-out.
When I got to the “quiet” room it was near housekeeping, the ice machine and didn’t have a bath (only a stand up shower). I learned quickly that it is also where people tend to loiter loudly in the hallway. I had had enough of Kelly’s poor treatment. I called her and complained. She told me that she could move me to a nicer room for two out of my three day stay, but I would have to move back to a smaller room on Thanksgiving Day because the hotel was overbooked and “sold out”. I called a friend and decided very inconveniently I would leave after two of my originally scheduled three days rather than be moved back to a smaller room on Thanksgiving Day. She ruined my stay.
Upon checking out on Thanksgiving morning I asked Kourtney, a very pleasant employee that I always enjoy working with, if the hotel was booked that evening. She said absolutely not and indicated the hotel was less than 15% capacity. Kelly outright lied to me. This was the last straw. Combine this with her consistently unpleasant attitude and bad manners and I will not be staying at this hotel ever again. In fact, I have decided as a result of this repeated bad experience and for ruining my holiday, I will drop SPG after 10 years as my preferred hotel chain and cancel my SPG American Express. Lesson: the (loyal gold) customer needs to be treated much better and certainly not lied to.
December 1, 2014
Rated 4 out of 5 by SC321 Excellent Service from Kourtney
If you stay at this hotel and need any special requests I would highly recommend to speak with Kourtney in the morning. She goes above and beyond your normal front desk and is always on top of everything. I must say though that I have had a couple of bad experiences with the other front desk staff. In general they just seem to not want to do anything. Even when I ask to make or revise future reservations, they just tell me to go online or call customer service. If I speak with Kourtney everything gets done correctly and quickly. She always says its super easy but when I talk to others, even in other hotels, its not always so "easy". In the morning she knows to already add the Green Choice points and knows me and my colleagues by name. If we have back to back reservations, she makes sure to keep the same room for us without asking. Thanks Kourtney for making our travels much more enjoyable. Its people like you that make us continue to choose your hotel each week.
December 5, 2014
Rated 4 out of 5 by Ricky617 Fantastic amenities
Very clean property and great amenities
December 6, 2014
Rated 4 out of 5 by Toms24 Good stay
Very nice hotel. I would stay here again. Only a few things is like to see changed.
1. The shower felt a bit uncomfortable. My room had a shower with just one glass & no curtain. I prefer a little more privacy.
2. I didn't like how there was no free wifi. Sort of inconvenient.
3. The stop light to get out onto Gulph Rd was red for a very long time!
December 1, 2014
Rated 5 out of 5 by CEOman Front desk staff get's it!
Business travel means unexpected change, whenever this happens the front desk staff (Courtney) goes into make it happen mode. Awesome!
November 30, 2014
Rated 5 out of 5 by JackCfoto Operations Base
My partner and I have stayed at this hotel on numerous occasions, as a matter of fact this is the only hotel we will use in the area. The staff is professional and always has our every need taken care of. It is easyy for us to take care of our business because the hotel staff takes care of theirs. We will stay nowhere else when we work in the area.
November 26, 2014
Rated 5 out of 5 by Twinn2013 Excellent hotel with Great Staffs!
Love this hotel, SPG Recognition was excellent from the staffs, they upgraded my room every time I stayed in this Property. Front desk and housekeeping staffs were one of the best staffs that I met in SPG properties. Bravo!
also Free parking.
December 29, 2013
Rated 5 out of 5 by Taylor91011 Great New Property
I was very pleased with my stay at the Sheraton Valley Forge. The property itself is a new building which is a plus and the staff is very attentive. The room was clean and very nice (definitely one of the better Sheratons I have been to.) Both the gym and the restraurant at the property exceeded my expectations as well. However, the only issue I experienced was my request for a late check out being denied despite my status. Nevertheless, we would return here and I recommend this property to all.
September 1, 2014