Rated 3 out of 5 by Bulldog99 Disappointed
I'm taking the time to write this review and if it's actually read by someone, I'm sure it won't be published.
For starters, I never received the confirmation email when the room was booked. I found out the reason the day after I returned home why that didn't happen.
Although the rooms were clean and comfortable, I was sitting at the desk in the evening and I was visited by a little mouse which cruised in under the door. So the chase was on... I had to move the bed in the attempt to crush him. He eventually headed for the door and I took off after it. I opened the door and he obviously ran into another room. So I called the front desk to inform them. The girl said she'd let her manager know. It was 10 PM and I really didn't expect anything to happen.
Since I was accompanied by a woman, she insisted towels be placed at the base of the door to prevent the little critter coming back in.
My other issue was for the amount of money you pay, the room didn't have wireless internet. I was using a mini iPad which doesn't have the connection for a CAT5 cable. If I wanted wireless, I had to pay an additional fee which is ridiculous! Even the lower grade hotels have wireless. Plus breakfast was $15! Again, other chains have full complementary breakfast...
So when I checked out in the AM, I mentioned the mouse issue to the front desk clerk again just as a reminder so they might want to look into it. Naturally, she apologized, but again I realize it wasn't her fault and told her that. But she said "Oh I'll tell my manager for sure and you will receive a call!" I said I'd be on the 4th floor for an event all day. I left the hotel 5 hours later and nothing from anyone.
On Sunday I decided to check my credit card chargers since I didn't receive the statement via email as the desk clerk said I would. Well, there were 2 pending charges, one for $145.80 and another for $195.89. That obviously didn't sit well, so I called the hotel.
I was ensured there was only 1 charge of $145.80, but an additional $50 fee could have been charged for holding the room and that would be credited back 2 to 3 days later. Really!!!! 2 or 3 days later...!!
So I asked for the clerk to send me the receipt for the room. I told him my email and an error happened from the original person taking the reservation a month ago... they used .com vice .net. The correction was made and I received the statement.
My company has scheduled at least 2 more events at this hotel and I can tell you I will not be staying at this hotel chain again.
It's not that I was looking for any freebee or because of a little mouse... My issues were the wireless internet, and after telling 2 people about the mouse that it seemed to fall on deaf ears. But the main problem is when I was told I would be contacted, I heard nothing. I understand things happen, I really do, but I'm sick and tired of people saying they will do something and they just blow it off. Integrity is the only thing we have left and when that is given up, you have nothing else!
February 22, 2015
Rated 2 out of 5 by Boru68 When gold is not as good as gold.
I stayed at the Sheraton Valley Forge 15-20 nights a year to visit my 80 year old mother who lives nearby. I have been staying here for at least five years. Even after slipping on ice last winter and fracturing my elbow (where the black ice on the back driveway was not properly salted or cleared), the upgrade benefits and nice staff have outweighed staying anywhere else. Never again. My permanent departure is due to a manager named “Kelly.”
The hotel caters to a mostly business crowd and is usually not at capacity on weekends and holidays when I typically stay. Before Kelly arrived on the scene, I readily got upgraded to a better room because of my gold status and my consistent loyally. I checked into the hotel last Tuesday before Thanksgiving and ran into Kelly at check-in. She was her typical rude self and was on the phone and could not check me in and speak at the same time. So I waited…and I waited. She then advised me that she had a nice, quiet room for me which I was surprised to hear because out of all of the staff she is the only one who consistently refuses to upgrade me. She also consistently denies me a late check-out.
When I got to the “quiet” room it was near housekeeping, the ice machine and didn’t have a bath (only a stand up shower). I learned quickly that it is also where people tend to loiter loudly in the hallway. I had had enough of Kelly’s poor treatment. I called her and complained. She told me that she could move me to a nicer room for two out of my three day stay, but I would have to move back to a smaller room on Thanksgiving Day because the hotel was overbooked and “sold out”. I called a friend and decided very inconveniently I would leave after two of my originally scheduled three days rather than be moved back to a smaller room on Thanksgiving Day. She ruined my stay.
Upon checking out on Thanksgiving morning I asked Kourtney, a very pleasant employee that I always enjoy working with, if the hotel was booked that evening. She said absolutely not and indicated the hotel was less than 15% capacity. Kelly outright lied to me. This was the last straw. Combine this with her consistently unpleasant attitude and bad manners and I will not be staying at this hotel ever again. In fact, I have decided as a result of this repeated bad experience and for ruining my holiday, I will drop SPG after 10 years as my preferred hotel chain and cancel my SPG American Express. Lesson: the (loyal gold) customer needs to be treated much better and certainly not lied to.
December 1, 2014
Rated 5 out of 5 by Twinn2013 Excellent hotel with Great Staffs!
Love this hotel, SPG Recognition was excellent from the staffs, they upgraded my room every time I stayed in this Property. Front desk and housekeeping staffs were one of the best staffs that I met in SPG properties. Bravo!
also Free parking.
December 29, 2013
Rated 5 out of 5 by Taylor91011 Great New Property
I was very pleased with my stay at the Sheraton Valley Forge. The property itself is a new building which is a plus and the staff is very attentive. The room was clean and very nice (definitely one of the better Sheratons I have been to.) Both the gym and the restraurant at the property exceeded my expectations as well. However, the only issue I experienced was my request for a late check out being denied despite my status. Nevertheless, we would return here and I recommend this property to all.
September 1, 2014
Rated 5 out of 5 by KevinZ Great hotel, great staff!
I travel here for business and the staff is great. Roman frequently upgrades me upon check-in and is extremely friendly. The rest of the staff are friendly as well. The rooms are comfortable and they look fairly new. The hotel restaurant, Ralph's of South Philly, is awesome as well. Great staff and food. I highly recommend this hotel for any business or shopping needs in King of Prussia!
January 21, 2015
Rated 5 out of 5 by Chase1 Second Home
As a consultant, I stay in hotels 4 days out of the week. I stayed here for 6 months and I really liked the hotel. The entire front staff, and especially James, is phenomenal. Every Monday I was greeted by name and felt like I was coming home to my second family. And the woman in the Platinum lounge, Salome, was a real pleasure, I enjoyed speaking with her every evening.
The hotel is brand new and in a GREAT location by the King of Prussia mall right off of the highway. I've stayed in hotels across the country, and this is definitely one of the more memorable hotels.
And the Italian restaurant in the hotel is great as well!
This is just overall a nice hotel.
September 17, 2013
Rated 5 out of 5 by SPG999 Top Quality Sheraton
This Sheraton is brand new. It feels more like a Westin. Rooms are large, very clean. Great bathrooms. Great breakfast. Large, new TVs. Staff is very friendly and helpful, especially James at the front desk. There is no better overall hotel in the NW Philly area.
The desk chairs in the rooms are OK but not as ergonomic as most Westin chairs. It seems like a minor detail but if you work on the computer a lot, you can get strained a bit. Need to take breaks.
The appetizers in the club lounge are usually very good, but the entree is hit or miss. I prefer their healthier options such as grilled/roasted chicken kebabs, instead of fried items which are more often served.
August 20, 2013
Rated 5 out of 5 by Twinn2013 The best Sheraton yet!
Love the staff! Love my room! Love this Sheraton! Excellent!
September 8, 2014