Rated 4.3 out of 5 by 99
Rated 3 out of 5 by Momsvisit Great staff but not so great facility.
I live in the Phila region but was taking my Mom out for a special night in town and since shopping was one the agenda I booked a room here and wanted the best for her so I booked a suite in which I was going to stay in the living room area. Upon check in they did not have it marked that I requested club level access in which I had to show the confimation email I had from SPG to prove I did have club level access. We then go to the suite which I was sharing w/ my Mom. I closed the room partition doors and they did not close but worse the one door was missing the entire glass panel so we could not have any privacy. The staff did move us quickly and were very helpful but the standards of the rooms were not up to par especially when I wanted to impress my Mom.
August 29, 2014
Rated 4 out of 5 by Aussieinnewyork Clean and Convenient hotel
The hotel is located an excellent spot for my business travels. I would highly recommend it, as the rooms are clean and the surroundings are excellent for KOP mall access and food options.
The front desk staff Jeana however needs help with her customer service.
August 28, 2014
Rated 5 out of 5 by Paupjs34 Pjs45
I have stayed at this Sheraton over 6 times and the people recognize me and are friendly. Your bellhop person did a great job of emptying all of my daughters things for school(she attends Villanova) from our vehicle and bringing it to our room and loading the car the next day. It took several trips and he was very careful.
August 24, 2014
Rated 5 out of 5 by themilesarethegoal Home Away From Home
Overall, one of the best Sheratons I have stayed at. The hotel and staff are outstanding. This hotel has been revenovated recently and the amenities are amazing. The gym is huge and clean; although the pool could use some work. The employees are extremely friendly and efficient - especially Roman and James.
August 22, 2014
Rated 5 out of 5 by Myles Superb staff
I want to thank Joey for taking care of me when my reservation was screwed up (my fault). His only concern was my satisfaction and I want to thank him personally!
Donna at the restaurant was also a great ambassador for the Hotel
August 21, 2014
Rated 5 out of 5 Great Hotel
Really nice brand new hotel. The best in the area. Great beds too!
August 21, 2014
Rated 4 out of 5 by UAM96Dad C'mon Sheraton - You Can Do Better
Communication is my number one topic. I couldn't find any info in the room about connecting to Wifi, whether or not the hotel offered a breakfast other than room service or what kind of church services were available in the region.
The coffee maker was the absolute "pits". Is it too expensive to provide a maker that would produce two to four cups at a time into a carafe that could be kept warm, rather than a single Styrofoam cup? Besides that, the packets provided are too big for the tiny basket and the coffee ends up squirting out the sides onto the counter leaving about half the coffee in the cup and the rest to be wiped up. Not good!
The TV remote was a little flaky as well. It would work for about five minutes and then would go unresponsive. If we let it sit for awhile it would eventually come back so it didn't appear to be a dead battery issue.
August 18, 2014
Rated 5 out of 5 by Arun2014 Excelent for family stay
Very quiet place for a family vacation, driving distance to King of Prussia mall and many recreational facilities!!
August 20, 2014