Rated 4 out of 5 Conflicted
Generally, a clean hotel and great loation. Being here on business, the initial reaction to the room and hotel facilities have a few negatives since I will be in the hotel during my trip to Batumi. First, because work is the primary reason for being here and work will be done in my room as well as in meeting rooms, I have to wonder who decided on the chairs at the desk. I find these "chairs" to be among the worst I have ever experienced for working in the room if I want to sit at the desk. Also, no hand towels were in the room. Finally, because I do have the television on while working, addtiional English language stations would be nice other than just news.
November 1, 2011
Rated 3 out of 5 by Steve59875 Needs improvement
We have stayed several times at the Batumi Sheridan hotel since it was first built, and for the most part we have been very pleased. But we have noticed the longer a guest stays at the hotel, service spirals steadily downward. Our last stay was from Sept 9th through Sept 18th. As first the staff were exceedingly friendly and accommodating, upon arrival, they brought a bottle of champaign to the room and a birthday cake for my wife was waiting, but by the start of the third week, our room was not being cleaned, and no toilet paper would be left in the room. We ended up using toilet paper we had brought with us.
Exceptional service was given by the room service waiter during our stay. He was exceptionally polite and friendly. At the end of our stay we had a late flight and called the front desk to see if we could have a later checkout time. We were informed that the shift supervisor said we had to be out by the normal checkout time. I went to the lobby personally and spoke to the supervisor. He attitude was one of indifference. I explained we had always stayed at the Sheridan when we were in Batumi and were loyal customers. His attitude was one of he could care less. We checked out,carried our own baggage to the lobby and stayed in the lobby until our flight was scheduled to leave that afternoon. At Checkout we were informed we could have stayed in our room for another hour. Kind of late after we had already hauled our luggage to the front desk. The same superviser was present and on shift.
Because of how we were treated by that particular supervisor, we will be staying at different 4 star hotel when in Batumi from now on.
September 22, 2013
Rated 5 out of 5 by Ali87 Loved my stay at the sheraton
I stayed at the Executive Suite for 4 nights and i absolutely loved every minute of it. The room was spacious and clean, Staff were super friendly. One thing that actually grabbed my attention at the lobby, The employee with long black hair that works at the cafe, she is an amazing worker and her service was perfect.
September 4, 2013
Rated 5 out of 5 by mike beautiful hotel with beautiful rooms
at check in we were told that by hanging the eco tag on our rooms door knob which indicates no new towels,bed covers for the next day we would earn an additional 500
points which we did. at check out we were
told since we did not fill out a separate sheet
we did not qualify for the extra points.
we asked to talk to the manager and mentioned to her that we put out the eco tag
and didnt have any fresh bed covers,towels or shampoos to no avail. her name is sopho megrelishvilli.this type of behavior is not worthy of an otherwise excellent five star hotel.
June 11, 2013
Rated 5 out of 5 by Sperry8 Beautiful Hotel & Excellent Service!
I didn't know what to expect - but this hotel exceeded my expectations.
I'll start with the service because it was exceptional. Everyone greets you with smile and chats with you and cares. It truly makes the experience special when you feel like a desired customer. Kudos!
I was upgraded to a very large suite and it was simply gorgeous. The rooms look over the Black Sea and the city. There is a huge living room with separate bedroom. The bed is comfy, the pillows were perfect. There are plenty of free outlets and the lighting is nice.
Bathroom: The bathroom has a rain shower head and is very nice. The have a shaving mirror but it's nailed to the wall in a poor location. Should be moved.
They have a gorgeous pool with lots of seating. The pool is a must as the beach is all rocks (no sand). Not sure how anyone uses it. They have a pool restaurant but they won't allow you to eat by the pool, you must get up and sit at the restaurant. Silly that, since they have tables next to the lounges.
1- Upgraded to super large suite with wonderful views.
2- Late check out, no problem.
3- Free fast wifi.
4- Access to club lounge with beautiful balcony and yummy desserts and fresh fruit. They offer yummy snacks, but they are not vegetarian friendly. Some night only meat - others meat and fish. Beer and wine is on offer too.
5- Breakfast option for Platinums is not great. Continental breakfast or 500 points. Would be great if Platinums received full buffet breakfast as a matter of course.
I used their laundry services but they didn't get my clothes cleaned. My clothes came back with the same stains I gave them in with (which came out at the next Starwood I went to). That's not acceptable when you're paying very hefty hotel cleaning charges. Further, at checkout, they overcharged me for the cleaning - although they stated they are going to credit me for the overcharge.
As with everything else, I loved the service at the restaurant. And the views are gorgeous. But I found the food to just be average, so I only ate there one night.
I highly enjoyed my stay at this property, but you be aware in the summer Batumi has beach clubs that blast very loud music from 11:30pm to 5am. And ear plugs do not help. So if you're coming to Batumi for peace and quiet, you may want to reconsider. Outside of this issue, I loved my stay here and in Batumi.
September 7, 2013
Rated 5 out of 5 by giassn Sheraton of Sheratons
Yes, I have had a lot of stays at Sheraton hotels but best is of my memoryes a Batumi Sheraton.
I always have question Why? and always same ansvers .........I hope this hotel has best view to beach and best smaills of personal .
My review is a just review.
Could be better stay and try all pleasure of this Sheraton.
September 1, 2012
Rated 5 out of 5 by giassn VERY NICE VIEW.
YES OF COURSE THIS HOTEL HAS BEST VIEW FROM EVERY WINDOW.
SMILE FACES INSIDE THE HOTEL GETTING YOUR HARD WARMER.
YOU HAVE NOT ONLY HAPPY HOURS
ON 14[TH FLOOR YOU ALSO WILL HAVE NICE BALCONY ....... WITH NICE BREEZE.....
YOU WILL SPEND ONE OF THE BEST DAYS IN YOUR LIFE.......
April 9, 2013