Rated 5 out of 5 by LouC The staff are fantastic!
I was unsure what to expect on my 1st visit to Bali & am now busy planning my next trip. From the moment we arrived we were amazed at the accommodating & friendly staff, nothing was too much trouble & everyone we encountered greeted us with a smile. The hotel is in a perfect location with the beach across the road, mall & market shopping on your doorstep. Both Bene & Feast restaurants have great menus with delicious food & the breakfast buffet is one of the best I've experienced. Well done Sheraton, I'll see you again soon!
February 16, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 2 out of 5 by Carioca Trying hard to improve, but difficult opening
There were five issues I raised with management within two days after arrival. Four out of the five had been corrected within three hours after I raised them. All were issues related to public areas and/or safety. No one can fault the management response, especially on New Year's Eve.
The resort design is not optimal. The beach is across a very busy street. A warren of stairs and odd access points, including "mind your head" warnings, are on most guest room access points.
I can only recommend this hotel at a modest price. The facility is not up to typical Sheraton resort standards, despite managements best efforts.
High points: excellent breakfast buffet, including Indian, Japanese, Indonesian and western options; Excellent staff attitude.
Low points: Odd and impractical hotel design; lack of hot water; non-functional room temperature controls; lack of power points in rooms; odd and impractical public areas; an ostensible beach resort, but actually across a very bust street from the overcrowded public beach.
December 31, 2012
Rated 5 out of 5 by KKatHK Convenience location with a big shopping mall
Located in heart centre of Bali, great location, with the Beachwall mall, many shops and open until 12am
December 14, 2013
Rated 5 out of 5 by BenMelb Best 5 Star option in Kuta area
This hotel had only been open a matter of days before I arrived so there was still lots of fine-tuning and last minute cleaning going on. However that said, this is the newest and most stylish 5 Star hotel offering in the lively Kuta area and boasts arguably one of the best "Sunset Bars" anywhere in Bali. The modern-eco design provides a relaxing vibe but with an up-market edge. The centrepiece of this hotel has to be the bar area which looks right over the beach framing the nightly sunset to its last zeniths of the day, Very impressive!
As a Platinum member I had been hoping for an upgrade, but alas 'twas not available during my visit, this didn't matter a whole lot though as every room has ocean views and a balcony, and even the standard room is very spacious and comfortable.
What I was most impressed with, however, was the staff who were so very welcoming and professional even with the challenges they faced in this the opening week. Hats off to General Manager Dario and Customer Service Manager Kris who worked tirelessly to ensure everyone's needs were met during this busy opening week.
Can't wait to come back!
December 11, 2012
Rated 4 out of 5 by SheratonKuta101 Deluxe ocean front rooms are not actually ocean front.
When you reserve a Deluxe ocean front room, please note that it is not actually ocean front. Your room will likely be at least 2-3 rooms further in from the actual ocean front rooms (which are only suites). You will still be able to see the ocean from your room, but it will not be ocean front. There is also another room category called ocean view room. So, if you want an actual ocean front, book a suite. If you are satisfied with ocean view, a Deluxe ocean view room should be just sufficient. Why pay more?
April 9, 2013
Rated 5 out of 5 by Mags56 Wonderful facilities
This was our first trip to Bali on our way home to Ireland from Australia and our only regret was that our stay wasn't long enough. We took advantage of the amazing facilities including the Bali massage in the hotel where everything was spotlessly clean and the staff extremely polite and friendly. Room cleaned and linen changed daily and pool staff most attentive. Loved every minute of our stay.
July 18, 2013
Rated 5 out of 5 by Vikas Wonderful Holiday
Love the fact that all rooms are ocean view.. Excellent service considering the hotel is still in Soft Opening stage.
Great location, luxurious decor and surrounding in all of Kuta.
Definitely recommended and will definitely return..
Thanks for making our New Year's Eve getaway a wonderful experience.
January 3, 2013