Rated 1 out of 5 Good hotel with very bad staff
I have been there for 3 night with very bad experience. starting when I reserve the room, the staff doesn't know what the meaning of "SMOKING ROOM". And they finished with "Unactivated my rooms key card" before I checked out from hotel. Hotel's staff knowledge is very poor.
October 20, 2014
Rated 4 out of 5 by Kevin02 Clinic Service
There is no clinic service for a 5 star hotel, oncall service is arranged but hotel needs tell customer the charge upfront.
October 7, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 4 out of 5 by TF2012 Excellent service
Arrived at Sheraton with my wife and got a great welcoming and a very smooth checkin. Good platinum recognition and upgraded to a really nice suite. My wives birthday was also recognised with a nice cake. The only thing that needs improvement is the service of getting a taxi out of the hotel.
October 3, 2014
Rated 2 out of 5 by Carioca Trying hard to improve, but difficult opening
There were five issues I raised with management within two days after arrival. Four out of the five had been corrected within three hours after I raised them. All were issues related to public areas and/or safety. No one can fault the management response, especially on New Year's Eve.
The resort design is not optimal. The beach is across a very busy street. A warren of stairs and odd access points, including "mind your head" warnings, are on most guest room access points.
I can only recommend this hotel at a modest price. The facility is not up to typical Sheraton resort standards, despite managements best efforts.
High points: excellent breakfast buffet, including Indian, Japanese, Indonesian and western options; Excellent staff attitude.
Low points: Odd and impractical hotel design; lack of hot water; non-functional room temperature controls; lack of power points in rooms; odd and impractical public areas; an ostensible beach resort, but actually across a very bust street from the overcrowded public beach.
December 31, 2012
Rated 5 out of 5 by Anna19 Location and staff make for a good stay
We would not hesitate staying or recommending friends to stay at the Sheraton Beach Walk. All the staff were wonderful and facilities met all our needs. Our recommendation would be that the gym be upgraded with some decent weight equipment such as a bench press.
September 23, 2014
Rated 5 out of 5 by Maestro39 Excellent Hotel
We had a great stay at this excellent hotel, nothwithstanding an illness that affected my wife for a couple of days - an illness that had nothing to do with the hotel and was promptly treated by the hotel's medical staff when requested. The room was great, the staff sensational and the restaurant and room service meals very good and surprisingly inexpensive. The spa was very good. The only negative was the fact that the water was not hot enough to make use of the bath in the room
September 18, 2014
Rated 4 out of 5 by TheresaNg Best Service Hotel
Our room is flood after the 1st night. My husband was shower and i am not in the hotel that day. He found out the carpet and the room is flood after he shower. We did not try the bathtub and just shower only. After investigation, the staff discover that the wall have some issue when we bath.
The best part is the staff is allowed us to change room, so we have enough time to rest also.
The buffet breakfast choice is not many as other hotel but is healthy. The staff service is very very good, every time we called to front desk, they will respond to us and helped out in 5 min. Very impressed for the 5 star service.
Definitely will come back again, i have a very great memories when i stayed here.
September 4, 2014