Rated 5 out of 5 by lolomc Sheraton Hotel
Had a wonderful time at this hotel. The staff are wonderfully friendly and ready to assist if needed and the hotel itself is kept spotless. Would definitely stay again and recommend to friends and family.
May 5, 2015
Rated 3 out of 5 by Ben2012 Beach front property
Easy access from the airport, and located within walking distance to downtown. Also beach front property. Great views of the sunset from the pool or lounge areas.
May 4, 2015
Rated 4 out of 5 by DCZack Pleasant Staff
At the first moment came and went to the hotel reception desk, I was very impressed with the friendliness and their work is deftly. And it turns out the attitude and service of all staff is good, fast and friendly.
April 1, 2015
Rated 5 out of 5 by Doly Will definitely come back soon
The resorts is really out of my expectation. Everything is perfect. Staffs are very friendly and
Helpful . It's a super nice hide away from city life. Location is also convenient .
March 21, 2015
Rated 4 out of 5 by GraceGrace Really Nice Property
We stayed at 4 Starwood hotels this round for our Bali vacation (namely the Sheraton, Westin, Luxury Collection and Le Meridien), hence we do manage to have a good feel of the hospitality and service standards of each of them so to say.
Firstly, the SPG recognition from Sheraton Kuta was really good, a nice and beautiful Ocean View Suite is what we were upgraded to. Secondly, the hotel is new and modern. Also the location is ideal as it is rather well situated at the epicenter of Bali I would say thus plenty of action, with a good size shopping mall just next to the hotel and some nice restaurants around the corner.
Therefore I would surely stay at Sheraton Kuta again when I visit Bali.
March 14, 2015
Rated 5 out of 5 by giulmin Last three days in Bali
Wonderful place - fantastic location - great staff
February 17, 2015
Rated 5 out of 5 by jchawk97 Our Valentine weekend
I think the best review I could give would be to say "I never want to leave!" This has been a perfect Valentine Weekend. Right from the start we were given every ounce of service and attention, Dario and his staff are always approaching to anticipate our needs. The facility is beautifully located to beach, nightlife, restaurants and shopping. Our SPG Ambassador Ecka was great, kind and attentive. We will be back.
February 14, 2015
Rated 3 out of 5 by simple77 Would not be my first choice
The location of the hotel is in an area where there is all night partying so noise was an issue. My room was on the 3rd floor which overlooked the driveway entrance and main road. It was clean but not very well kept up as a panel of wood fell off the top of the closet in the bathroom. The AC is very weak and would not go below 24 degrees. Staff entered my room twice even though I had DND on the door. On the plus side there is a mall located next door and the check in staff was friendly. If you are looking for a resort you will be very disappointed.
January 30, 2015
Rated 4 out of 5 by mrbb2 Good experience except one thing
Overall, it was great stay to Sheraton Bali Kuta, however one thing it could not accept. Last day, confirmed late check out till 3pm. We planned everything after 3pm till 5pm when we have airport transfer. When we came back from swimming pool at 215pm, one of the room (we stayed connecting room) key did not work. Called guest service, but lady told me that I need to come to the reception even it is the miss by the reception arrangement of the key. I asked someone to bring the key and she accepted, Problem is after that. I called 3 times follow up but it took almost 30min someone to bring the key. Then, our plan needed to be changed due to this. Great if it is improved as responsiveness.
Good experience at check out was that the guy at the check out counter was very friendly and good care of the guest. (Please give good recognition to the guy, his name is Ixxx) Thanks
January 14, 2015
Rated 5 out of 5 by Tobi2403 Consistent Pleasant Staying Experience
We have been staying at Sheraton Bali for several times and always have an enjoyable staying experience. The location is just perfect with comfy hotel rooms and helpful staff. Not to forget to mention that we love the Sunday Market Brunch, especially with the new additional menu
January 12, 2015
Rated 5 out of 5 by penyani Surprising Kuta
Initially concerned about staying in a Kuta Hotel but had young people staying nad they persuaded me. Apart from a confusing Reception area on the 4th floor and rooms on the 3rd, this is a great place to stay. Perfect location, amazingly pleasant, helpful and knowledgeable staff. Sunday brunch was way beyond expectations, and the constant offer of chef sample was a unique but memorable touch.
January 11, 2015
Rated 2 out of 5 by VinceTWB not relaxing stay despite staff best efforts
I stay for two nights from 25 Dec 2014. For the whole duration I was staying at the hotel, the common areas in the hotel is extremely warm, especially at guest room corridors level 3 and 4.
I was told that I was upgraded to a ocean view room which I was delighted. the room comes with a balcony but I had not been able to enjoy sitting at the balcony for long as the whole area seems to be generating intense heat. Imagine that I merely open the curtails and my room is warm up within 5 mins making it uncomfortable. My room perpetually have no natural sunlight as such. Heat also seems to be trapped at the hotel lobby area due to hotel design. My room door will always slammed loudly if I don't hold the door when leaving or coming back.
There was a booklet which explains the hotel offers during the year end festive season. I wanna have lunch at Feast but I was told that the Christmas lunch have to be booked one day before. This is something new to me. You advertise and it is not available on 26 Dec?such
The hotel is linked to beach walk shopping mall via an entrance outside Feast restaurant and another via a driveway at arrival level. The shopping mall was the saving grace for me. I love shopping but the hotel could be better in ventilating the public areas.
I was explained that this property is not yet ready to offer 'make a green choice' option for guest to decline housekeeping in lieu of points but I was told that it would be implemented soon. Is this true?
For some reasons, I don't find this property relaxing but rather, just a place to stay despite very clearly, all the staff members are working hard that all guests enjoy the stay.
January 4, 2015
Rated 3 out of 5 by javk Kuta
I found the Sheraton in Kuta not very satisfactory.
My room smelled. I had to change it, this was done with difficulties. The breakfast was fine, however the lunch, I could not recommend. I had a simple Spaghetti Bolognese. It tasted anything but not Bolognese. The pool is small.
The good part I had a massage I could recommend this highly.
December 26, 2014
Rated 1 out of 5 by Sim1 Poor experience
Air con not working properly despite they checking it.shine spa staff not trained for facilities .
Not 5 star standards at
sheraton.Very disappointed despite effort from duty manger and above all no water in hotel for guest something completely unheard of.
December 22, 2014
Rated 5 out of 5 by Therstan Indulge Yourself!
We stayed at the Sheraton Kuta in mid October 2014 for 6 nights. Our first stay, We can honestly say we weren't disappointed. It was more expensive than we usually go for in resorts in Bali but it was so well worth it. From the time the taxi pulled up everything and every one was first class. Our room was all that we hoped for. Breakfast fantastic. Location Great. Staff wonderful. We enjoyed it so much we have booked to return again to this resort in February 2015 and we are really looking forward to another great holiday and stay at this resort.
November 29, 2014
Rated 5 out of 5 by EvanI Lovely getaway in kuta
Staff is very friendly. Great platinum recommendation, they facilitated my 7:am arrival via the my24 request. The food is great, perhaps best breakfast in kuta.. (St Regis nusa dua has best Bali breakfast). I was automatically upgraded to a suite a few days before arival and the room was fantastic. Room service is timely and tasty.. Even the hamburger which is generally difficult to get right in Indonesia. Spa is highly recommended and very relaxing. Although in kuta you can get $5 street massage, the $40 Balinese treatment in the Sheraton spa was much better, clean, well trained therapists. Because I used an early checkin they could not accommodate a late checkout (I changed my flight to stay later and my new flight left at 10 pm) they allowed me to keep my bag at the spa and use the facilities even after I checked out.
I loved my stay and can't wait to return.
November 23, 2014
Rated 5 out of 5 by Graham68 Presidential
Treat yourself. I took myself and my son and his girlfriend for a week of five star spoiling.
That's exactly what we received. The room, the food and wines and the staff are second to none.
Want to be treated like royalty then splash out a little extra.
I'll be back without hesitation,
November 16, 2014
Rated 4 out of 5 by Ram1951 Good hotel
Good and comfortable stay
November 10, 2014
Rated 5 out of 5 by Matt35 Very nice hotel, great location
- right on the beach (but no private beach)
- nice, comfortable rooms with great view
- great and rich breakfast
- very helpful staff
- Rooms close to the main road are really noisy (woke up for the noise of a motorbike), however I have to admit that I was clearly warned about.
November 10, 2014
Rated 5 out of 5 by Micke1 Great hotel, amazing staff
Thank you so much Dario for the great time i had here and also Dewik for the nice location of my room. Will also say thank you to Ari for the excellent treatment i had at the Shine Spa and to the guys at the pool. Susan i will be back for breakfast another time to see you and your great team. Seems to me like the Starwood program for having satisfied guests is working very well here. So once again thank you all for making my stay as good as it could be. Looking forward to see you all again next year. Best regards Mikael
October 29, 2014
Rated 5 out of 5 by mzt67 Kuta Review
After traveling for several months, I was looking for something very comfortable that would suit my needs. The staff were very friendly and courteous. The staff spoke excellent english and were very helpful. The hotel itself is gorgeous, and the food isn't bad either.
October 24, 2014
Rated 1 out of 5 by budi01 Good hotel with very bad staff
I have been there for 3 night with very bad experience. starting when I reserve the room, the staff doesn't know what the meaning of "SMOKING ROOM". And they finished with "Unactivated my rooms key card" before I checked out from hotel. Hotel's staff knowledge is very poor.
October 20, 2014
Rated 4 out of 5 by Kevin02 Clinic Service
There is no clinic service for a 5 star hotel, oncall service is arranged but hotel needs tell customer the charge upfront.
October 7, 2014
Rated 4 out of 5 by TF2012 Excellent service
Arrived at Sheraton with my wife and got a great welcoming and a very smooth checkin. Good platinum recognition and upgraded to a really nice suite. My wives birthday was also recognised with a nice cake. The only thing that needs improvement is the service of getting a taxi out of the hotel.
October 3, 2014
Rated 5 out of 5 by Anna19 Location and staff make for a good stay
We would not hesitate staying or recommending friends to stay at the Sheraton Beach Walk. All the staff were wonderful and facilities met all our needs. Our recommendation would be that the gym be upgraded with some decent weight equipment such as a bench press.
September 23, 2014
Rated 5 out of 5 by Maestro39 Excellent Hotel
We had a great stay at this excellent hotel, nothwithstanding an illness that affected my wife for a couple of days - an illness that had nothing to do with the hotel and was promptly treated by the hotel's medical staff when requested. The room was great, the staff sensational and the restaurant and room service meals very good and surprisingly inexpensive. The spa was very good. The only negative was the fact that the water was not hot enough to make use of the bath in the room
September 18, 2014
Rated 4 out of 5 by AHAM Great hotel in Kuta
Friendly staff. Good rooms and facility. A great place to stay when In Kuta, Bali
September 16, 2014
Rated 4 out of 5 by prana2912 Great rooms, needs better equipment at the gym
I stayed for three nights at the hotel. Spacious rooms, excellent variety of food for breakfast, lunch and dinner, excellent location.
Needs to improve in:
- Equipment at the gym needs to be improved, too few muscle-building equipment
- Variety of sushi needs to be improved, needs more fish filling, and perhaps you can try adding a salmon/tuna sashimi
September 14, 2014
Rated 5 out of 5 by ghislain The Sheraton Kula is a dreamland
We spent 3 weeks at the Sheraton Kuta this past August and it was waking up from the best dream of our life.
The hotel is fantastic, the associates are so nice and always smiling and ready to help.
The rooms are just great and so clean
The food at Bene by the pool is great and they serve 500 type of pasta and great pizza and more. Also the morning buffet is great all the way with different type of food for everyone
But the best of the best is the Sunday brunch at the Feast that is out of this world, any one visiting Bali should try it out .You will find all kinds of delicious food from seafood to meat to pasta to sushi and Asian food and much more
We are planning to go back for another 3 week at the Sheraton Kuta dream land for 2015
We use the Spa a couple of times and it was just great you must try this experience it feels so good specially after the jet lag
Also a special thank you to all the staff that made our stay an experience that will be in our memory for ever.
September 13, 2014
Rated 4 out of 5 by JDV007 Keep it up
This is the 4th time I stayed here. And it's still well maintained.
September 5, 2014