Rated 5 out of 5 Great place to stay
The hotel staffs are Friendly, helpful and professional. The location is also great because it is only cross the road of the famous Kuta beach and easy access to many restaurants that is important especially when we bring our children.
July 21, 2014
Rated 4 out of 5 by whalfie Excellent Service
This hotel has excellent services. Welcoming us with great smile, helping us with our luggage, fast in check-in process, all the staffs always greet when passing by, good food, etc.
My consideration is only the check-in time. It should be early than 3 PM.
July 16, 2014
Rated 5 out of 5 by iswantara This Hotel has excellent SPG Recognition
When an unfortunate event happened, the Hotel Staff and Managers has successfully control the 'damage' and by the hard work, effort, profesionalism and sincere hospitality used the given second chance to give and ensure their guest has a memorable stay !!
July 14, 2014
Rated 4 out of 5 by Yulee Love the ambient
Hotel location and facility is great for those who are looking for combination between leisure and shopping.
July 14, 2014
Rated 4 out of 5 by iki3000 Excellent Locaiton and amazing architecture
Very good Hotel has an amazing location where everything is accessible and the service and quality of ambiance is totally amazing. Would highly recommend it to anyone who is visiting BALI.
July 11, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 1 out of 5 by BL197665 Worse Hot Water Supply
The hot water from the shower is not hot enough.
Nightmare for me to experienced with the dirty hot water.....
This is the worse Sheraton I ever stay in m life
July 6, 2014
Rated 2 out of 5 by Carioca Trying hard to improve, but difficult opening
There were five issues I raised with management within two days after arrival. Four out of the five had been corrected within three hours after I raised them. All were issues related to public areas and/or safety. No one can fault the management response, especially on New Year's Eve.
The resort design is not optimal. The beach is across a very busy street. A warren of stairs and odd access points, including "mind your head" warnings, are on most guest room access points.
I can only recommend this hotel at a modest price. The facility is not up to typical Sheraton resort standards, despite managements best efforts.
High points: excellent breakfast buffet, including Indian, Japanese, Indonesian and western options; Excellent staff attitude.
Low points: Odd and impractical hotel design; lack of hot water; non-functional room temperature controls; lack of power points in rooms; odd and impractical public areas; an ostensible beach resort, but actually across a very bust street from the overcrowded public beach.
December 31, 2012