Rated 4 out of 5 by bench73 Overall a nice hotel with good access via subway
I stayed for 3 night on a business trip. It's a great business hotel.
August 11, 2014
Rated 2 out of 5 by Sabisii77 Need to improve your staff responsiveness
My name is Na-Young, Heo. I stayed with my husband at Sheraton Seoul D Cube City Hotel on Aug. 2nd~3rd, 2014. We were unsatisfied at that time because your staff didn't give right information and have enough responsiveness on their word. We arrived at three an then, We checked in a hotel. However, your staff said that our room is not available now because cleaning is not finish. Therefore, your staff asked me for waiting and they said that “We will be ready a room for you within an hour and we will call you when a room is ready for you.” Thus, we were waiting your staff’s call for an hour. However, your staff didn’t call us. Therefore I called your staff and I got the answer that “your room is still not available, would you please wait until we are ready?”
Even though I feel unpleasant, I said that “ okay, please push on with your work, and call me when you are ready” But, your staff didn’t call me again during another one hour.
I made a call again to your staff after a long wait. Finally, your staff said that “ I’m so sorry. now, we are ready. Would you come the desk?” I was so angry. Your staff must don’t act that way.
I want you must provide strong retraining for your staff. If you don’t change your staff responsiveness, I won’t stay at the hotel again.
August 10, 2014
Rated 4 out of 5 by Deltashadow1 GOOD HOTEL
Great service from staff from all departments. Namely check in, health club, room service,
porters....Hotel needs to be commended of a good level of service.
However one point I feel is laking and it is a personal taste perhaps, but the fact that your room service menu does not have Bluglogi is most regrettable as it is a national dish is it not?
Other than that you are on track for a service industry.
August 10, 2014
Rated 4 out of 5 by taira693 Terrific Customer Service!
Everyone from the manager, Mr. Sutter to the Club Concierge staff were terrific! They were caring and accommodating when our family's luggage was delayed.
August 7, 2014
Rated 4 out of 5 by Meowmel Fantastic Room
my room was fantastic with a very big bed which I simply Love!it would be complete if I had a sauna room instead of a bath tub! overall it's a Great hotel!
August 5, 2014
Rated 5 out of 5 by hyejin This hohel is very good
I stayed just one night. but it was very good time. Service was good, everything was good. I enjoyed whole night
August 5, 2014
Rated 4 out of 5 by G90046 A first rate experience!
I would recommend the Sheraton Seoul D Cube City Hotel to anyone looking for a classy, comfortable and exciting hotel experience.
August 4, 2014
Rated 5 out of 5 by KenKS Luxury and friendly service
Was a wonderful stay in a high quality hotel. The rooms are spacious, the bathrooms well-appointed.
August 3, 2014
Rated 5 out of 5 by JHLOVE Very kind staff in Sheraton
All people in Sheraton I stayed were very nice and kind.
They made my stay pleasant.
Facilities including swiming pool was nice and comfortable.
Children-friendly policy helped my family stay more comfortable.
August 3, 2014
Rated 5 out of 5 by Ray1203 Pleasant & Comfortable
The location of the hotel is right beside a subway station and is convenient to go everywhere. Staff was helpful and polite. Very suitable for family travelers.
August 2, 2014
Rated 5 out of 5 by Sunami Well trained personnel
I really enjoyed my stay at the hotel. All hotel personnel are well trained and kind. really liked that.
July 30, 2014
Rated 5 out of 5 by Dante85 Great hotel, Great staffs
It is a great hotel at a decent location that not far from most activities in central Seoul. The hotel staff has been very nice, and were able to provide sufficient help to my needs. I was well acknowledged as SPG Platinum member.
As business traveler, I would not comment on the hotel price.
The only thing that a little inconvenient was the elevators, which were a little bit confusing to use, as sometimes we have to switch between the elevator to reach certain floor.
Other than this, the hotel is perfect as place to rest during business trip.
July 29, 2014
Rated 5 out of 5 by JulieCoen It was amazing~!
I stayed 1 night at Dcube Sheraton in Seoul with family and it was really good.
The view at 41F lobby was great and hotel staff was very kind and nice. Swimming pool is a little bit small but it's cozy and quiet. Hotel located in the same building with department store.
Only one thing what I want to change was the floor of swimming pool. It was slippery so my second daughter ( 2years old) was slipped several times.
July 28, 2014
Rated 5 out of 5 by TheFlyingNun Ideal business hotel in Seoul
I had a good stay here, due to traffic, my preference is to use the metro in Seoul were possible to save time. As the the hotel is situated close to ICN(around 50 minutes), but further in towards the city the hotel is on top of Sindorim Station(lines 1&2), I felt it was very good to get to different sites in the city on a 2-4 night visit, with the bonus of not taking too long to get to the hotel on the night you arrive. It is easy to get cabs and the traffic flows much better than closer in to ‘South of the River’. If you have a lot of ground to cover this is the place to be.
Facilities in the hotel are good, slightly better than most Sheraton properties I’ve stayed at. Decent club lounge, gym, pool and view. It also has a theater, mall, shopping and other facilities at D Cube City complex with plenty of eateries outside. If you are doing some outside of the city R&R, I can report that on a previous trip we found it very easy to get on the DMZ/JSA tour(very profound), and to visit Everland(kitsch and tacky, but we had a good time) by bus, all arranged through the hotel. I felt this offsets the half hour by train to get to the touristy bits of city center.
The staff are all very friendly and professional with the wonderful Olivia as a standout, she demonstrated a level of thoughtful service that I have rarely seen exhibited. This includes the very top tier properties of the major brands. Kudos to the hotel management for making an exceptional hire, and getting the people right along with the locale and facilities.
The one criticism I would have is that I prefer a spicy tomato salsa with my nachos, rather than a sweet chili sauce, however this may be a cultural thing in Korea.
July 26, 2014
Rated 5 out of 5 by Jess168 Convenient location and excellent services
This is our second time staying at this hotel. We were so impressed the first time so we chose to stay here again when visiting Seoul this summer. First of all, the location of the hotel is so convenient. It is right on top of two subway lines, line 1 and 2, that can bring you to not only shopping areas like Gangnam and Ewha Women's University but also cultural sites.
Second, the hotels staffs tried hard to meet our individual needs and were courteous. The assigned room of this stay is quite different and smaller than the room we stayed last time.
Lana Piao from your staff really listened to our needs and tried hard to save our vacation from day 1. She found out which room we stayed last time and customized the room to our liking. She is the best hotel staff I have ever encountered and really impressed us. She took care other smaller requests during our total of 6 nights stay as well.
The only complaint I have is there is extra charge to use the sauna area which is not that big comparing to the real Korean Sauna we visited elsewhere. The swimming pool and gym are good but beware of the kids at swimming pool during weekend. The pool was packed with kids on weekend.
Overall, we will stay at this hotel when we visit Seoul again for its location and staffs like Lana.
July 23, 2014
Rated 5 out of 5 by reviwer Extra ordinary service
We stayed in this hotel for 2 months (November-December 2013) we were staying in the club lounge floor most of our stay, the staff was more than helpful and they were above our expectations.
The lounge is amazing, in terms of service and comfort
The rooms were spacious and relaxing
The staff made sure through out our stay to make us comfortable. They knew us by name, whenever we were looking for sth they would help. They would follow up on any question or request made, they were an amazing staff specially the club staff.
I was more than happy to stay in that hotel and would definitely be back again
July 22, 2014
Rated 5 out of 5 by Kcmt Great hotel
The staff encountered at the front desk and concierge, business lounge and gym were all friendly and helpful.
July 20, 2014
Rated 4 out of 5 by xena1024 This hotel has met my expectation
I enjoy this hotel because it is very convenient location which is close to subway and train. In addtion, it is adhere to shopping center not only department stroes in Shindorim and Yeongdeungpo but also close to outlet stores in Gasan digital city.
I like this hotel as it has modern architecture and gives me good viewpoint. Moreover, I like the bed and its sheet most as it helps me have tight sleep.
July 16, 2014
Rated 4 out of 5 by Aliee Nice hotel with friendly crew
I have been there for about 2 months in different trips, I like the atmosphere in general, very calm and cool environment,
I am a professional traveler I have seen famous brands in Seoul just like clubs or shopping mall!! that's why I always prefere Sherato D cube,
July 11, 2014
Rated 4 out of 5 by YEUNG68 The hotel staff is responsive to request
I was assigned a corner room for 3 nights. The front desk shoule enquired I prefer a corner room or not before assigned it to me. I did not like the corner room at 3623 with a weak water shower, I request the front desk to change another room in the middle instead of corner. Then my request was acceded to and change to 3901. Thank you for your response to meet the special needs of hotel guests.
July 8, 2014
Rated 4 out of 5 by eric1218 This hotel is conveniently located
Hotel is conveniently located.airport bus has a stop in hotel and SUB satition is near. However, Room wifi is not free.
June 30, 2014
Rated 4 out of 5 by aryank All-in but one...
Very satisfied with my stay. The place is bang-on with regards to what one would expect at a Sheraton. The only drawback is the shuttling back and forth from the lobby lounge to your room or to the ground floor if you are in the mood for a smoke. Though this is more a Korean thing than this establishment but I expected atleast a dedicated smoking section.
June 29, 2014
Rated 5 out of 5 by Guest44444444 Nice hotel
Really enjoyed the stay. The room and the view is great, as well as the breakfast.
June 28, 2014
Rated 4 out of 5 by Singapore64 Excellent fitness centre. Absurd laundry price
Fitness room superb: 10 treadmills, 5 golf simulators
The club lounge wasn't very atmospheric but staff (Julia/Lauren) excellent.
Hotel on top of subway so very convenient.
Superb views from the hotel: hotel is floor 28-41.
Laundry ridiculously expensive ($14 per shirt)
June 24, 2014
Rated 5 out of 5 by BigDave Wonderful trip
We had a wonderful trip to Seoul and an exceptional experience at the Sheraton D Cube. The staff was very courteous and helpful. Their English was surprisingly impeccable. Very nice accomodations and easy access to the train.
June 24, 2014
Rated 5 out of 5 by sunnys this hotel has great spa facility
My grandchildren love this hotel for its great food selection.
I enjoyed the spa and swimming pool.
June 16, 2014
Rated 3 out of 5 by Sdevries Breathtaking views, awful Internet
This is an amazing hotel in an excellent location. It redefines hotel. But the Internet service was awful.
June 15, 2014
Rated 4 out of 5 by Suhwan Comfort and relax in Hotel
Good view point room and comfortable facilities, but swim pool is not satisfied since no jacuzzi and quite cold to my baby.
June 11, 2014
Rated 4 out of 5 by Freesia Professional hotel staff
Excellent service provided by professional staff. I like hotel facility. Comfortable and cozy. But I like more about hotel staff. They are always ready to serve you with great smile.
June 8, 2014
Rated 4 out of 5 by RodneySG1 Would have 5star if not..
The check in process was smooth and meets the high standard expectations. Noteworthy was Kelly who did her utmost to provide my family and I a perfect outing in Seoul as well as the birthday cake and personalised signed card for my wife and baby girl's early birthday treat.
The room given was spacious and luxurious. The hotel is strategically located within Cube itself, although the taxi driver did not know of this as he kept saying Sheraton is at another area of Seoul and not in Cube, Sindorim.
We didn't try out the spa/pool or the indoor golf simulator (although we did noticed the simulator seemed to cater for right handers and I unfortunately, am the left hander). Of course, we did not ask about that. Presumably, there was but like I said, we did not asked.
The two downside of our stay were:
a) Club Lounge strictly enforces no children below age 13 to enter. As my baby girl is not even 2yrs old, we were told that we are not allowed into the Club Lounge for breakfast or afternoon tea/snacks. This has left a sour mark on us as we had stayed in quite a few other hotels which offers similar Club Lounge facilities and all of them (except for Sheraton), were always happy and delighted to have us a family in the Lounge for breakfast, tea, supper, etc. They even peppered my little girl with hotel gifts, such as soft toys, bracelets, crayons and papers.
b) that we had to leave Sheraton and catch the early morning flight back home. So we had requested whether some packed breakfast, especially warm milk could be arranged before 630am (around 615am) as the airport bus will leave Sheraton at 630am. Unfortunately, when we reached downstairs at 615am, the concierge there did not know of this and was not informed and of course the Club Lounge only opens at 630am. It was too late for us to grab anything else (McD was opened 24hrs at the basement) and we boarded the bus.
Like I said, all in all, a good stay but would have been 5 stars if these 2 unfortunate incidences did not happen.
May 29, 2014