Rated 5 out of 5 by World2Visit Deluxe better than Club level
First I have to say that I dumped my membership card as the collected points are only valid for a single year. Very disappointing.
My personal impression of the hotel:
+ Gym and pool
+ Breakfast buffet at Deluxe level
+ Very friendly and helpfull staff
- Breakfast buffet at Club level
- Too warm bed cover
- No place to stow away bed cover
- No possibility to hang smelly clothes after a visit at a smoky restaurant
- No possibility to hang wet clothes for dry up
April 24, 2014
Rated 5 out of 5 by Al6636 Excellent Hotel, Best Staff
There are many luxurious, well-located hotels to select from. What makes the Sheraton D Cube exceptional is the staff. From our day of arrival to the day of departure we were treated with gracious warmth and kindness. Every, and I mean every staff member we encountered left us feeling welcomed and valued. We are from the Aloha State of Hawaii, and I felt that some of us here in Hawaii could learn a lot from the folks staffing the Sheraton D Cube in Seoul, Korea.
April 20, 2014
Rated 5 out of 5 by Sunami Excellent~!!! Best New Hotel in Seoul
Stayed for 10 days for biz trip as Club level.
Hotel is clean and very modern well designed, very convenient as it is connected with a Department store underneath. So I purchased stuff that I forgot and needed without leaving hotel building.
Most of all, the Club lounge staff are very well trained professionally and extremely supportive. I greatly appreciated all the staffs, Julia, Olivia, Lauren, Lily, Lucy, Lina, Kelly... Best and strongly recommended!
May 29, 2014
Rated 5 out of 5 by Cbossy Unbelievable Hotel with the Best Service Ever
We had our best SPG experience ever at the Sheraton D Cube hotel. Jamie and all of the club level staff went above and beyond to provide unparalleled service, even remembering our names and when we were checking out. My husband and I enjoyed our two night stay here and were sad to leave. The hotel itself is new, modern, and conveniently located above an amazing shopping mall. Thank you to the staff members for your incredibly friendly service...we won't forget you!
December 21, 2013
Rated 5 out of 5 by JulieCoen It was amazing~!
I stayed 1 night at Dcube Sheraton in Seoul with family and it was really good.
The view at 41F lobby was great and hotel staff was very kind and nice. Swimming pool is a little bit small but it's cozy and quiet. Hotel located in the same building with department store.
Only one thing what I want to change was the floor of swimming pool. It was slippery so my second daughter ( 2years old) was slipped several times.
July 28, 2014
Rated 4 out of 5 by Django10 This hotel meets my expectation.
Being a creature of habit and comfort my criteriers for picking a hotel is primarily based on the following. Location, friendliness of the staff, service, recognition and no doubt value for money. The Sheraton "D" Cube meets all of the above and more. My test of a good hotel is when my wife says she loved her time at the hotel.(my wife travels with me for 320+ days in the year so that is why it is important to hear her comment) "D" Cube Sheraton does this for us.
February 13, 2013
Rated 4 out of 5 by swimswimswim There are many kinds of facilities at this building
everythig is under this hotel!!!
mart, shoppin shops, subway, etc.
and my baby love to go to a pool in this hotel. it is clean and enough to have a fun though it's a small pool
the weak point of this hotel is noisy at the room. who doesn't like to have a party on saturday night? but i can hear some words that they are talking...
August 29, 2014
Rated 5 out of 5 by Sina149 Best Sheraton Experience Ever Among Many!
Sheraton D-Cube City is a wonderful hotel not just because it is giving you a very nice view of the city from room and because it is a new trendy hotel but because of the staff.
Each and every of them from the door man to club lounge manager was doing it's best to meet my expectations.
The one bottle of wine as a welcome gift besides 500Points was a nice touch.
The Suite I got was one of the bests I have every had in a Sheraton. It was coming with everything I need to have and nice views of the town.
When lady at the breakfast saw my disappointment as they don't offer fresh juices, She went and arranged it for me! The same thing happened over absence of Sparkling Water in Club Lounge.
Overall, I loved the hotel and all the associates. If 'Platinum Thank You' Program was still on the go, I would spend many cards in the hotel!
July 22, 2013
Rated 5 out of 5 by Goodcall Enjoyed the view from Above with class
The hotel staff always met my expectations and worked hard to ensure I enjoyed my visit. The restaurant was fair and worked hard to ensure I always had a nice place to sit while I enjoyed the view. The selection of cuisine was an excellent choice for food and wine. While waiting for clients the courteous staff in the lounge was able to help my business needs. My overall experience here has kept my faith in the hotel group and allowed me to enjoy my visit.
November 15, 2013
Rated 4 out of 5 by Chong560 A great hotel in seoul with soul
A nice touch above the rest! Wonderful hotel with a nice view, top notch cleanliness even for the smoking room. Unmatched gym and pool and spa. Well done!
An improvement would be if there is a one touch service to notify room make up service as they missed one day of cleaning the room and after cleaning, a note done by who will be nice.
Impressive service rendered. Saw the GM coming down to fill up the concierge position when colleague was tied up.
May 4, 2013
Rated 5 out of 5 by SFBay1 Wonderful Service at a Great Hotel
The Seoul Sheraton was a perfect choice for us. The location, while not central, was very convenient because of the direct access to two Metro lines. The range of restaurants and shopping within the D Cube City complex made it very convenient. Best of all was the service. The staff was simply extraordinary in anticipating our every need and doing whatever it took to meet those needs.
We'll enthusiastically recommend the hotel to our friends.
May 7, 2013
Rated 4 out of 5 by xena1024 This hotel has met my expectation
I enjoy this hotel because it is very convenient location which is close to subway and train. In addtion, it is adhere to shopping center not only department stroes in Shindorim and Yeongdeungpo but also close to outlet stores in Gasan digital city.
I like this hotel as it has modern architecture and gives me good viewpoint. Moreover, I like the bed and its sheet most as it helps me have tight sleep.
July 16, 2014
Rated 5 out of 5 by Sebsky Great features, wonderful staff
Staying at the Sheraton D Cube has been a memorable experience for our family of four. Check in was a breeze and staff were quick to respond when we asked for bedding for our cot. (Although no proper sheets were available, housekeeping was quick to improvise with a normal bed sheet). Our room was very spacious and a good size for our two children, age 3 and 1 to romp around. The indoor pool and huge gym are great facilities to enjoy. The views from the room was lovely to start and end each day with.
We were greatly assisted by the Sam and Candy at concierge when it came to booking our tours and were impressed by the level of personalization and follow up provided.
Breakfast was a treat although a bit pricey if not included in your room rate. The spread was delectable with an international range. (Korean, Japanese as well as the usual continental and English alternatives). The wonderful service staff were impressively attentive (such as providing extra serviettes when they noticed I needed them for the kids) and accommodating. I asked if they had hollandaise sauce and a batch was specially made up for me.
While this hotel is not near the touristy part of Seoul, it is surrounded by a number of malls and is directly linked to a train station. We also found the direct airport limo bus to be a convenient and inexpensive way to get to and from the airport.
We were guests at the Sheraton for 8 nights and thoroughly enjoyed our stay.
September 25, 2014
Rated 3 out of 5 by tahoch 2nd time around & its pretty disappointing
I stayed here just 2 months back & I had a superb experience. So much so that I wrote a raving review on tripadvisor & also recommended friends to stay here.
This time around, maybe because business is now good, the experience was pretty disappointing from the high expectations that I had.
First of all, I wrote in to Sheraton inquiring about breakfast/ internet rates & got an automated reply that someone from the hotel would get back to me. Nobody did.
Second of all, when I checked in, I requested for just 2 hours of late check-out, (corporate Starwood preferred membership has a confirmed late check out of 4 hrs) and was denied.
I arrived early but as was to be expected, the rooms weren't ready. That's fine with me as this was reasonable. However, now, your hotel doesn't even honor the membership entitlements anymore & that's pretty disappointing.
September 13, 2012
Rated 4 out of 5 by YEUNG68 The hotel staff is responsive to request
I was assigned a corner room for 3 nights. The front desk shoule enquired I prefer a corner room or not before assigned it to me. I did not like the corner room at 3623 with a weak water shower, I request the front desk to change another room in the middle instead of corner. Then my request was acceded to and change to 3901. Thank you for your response to meet the special needs of hotel guests.
July 8, 2014
Rated 5 out of 5 by supatight80 A Very Good Starwood Hotel Choice
Although this hotel is quite aways from party central(Itaewon), I simply love this hotel because the staffs are very welcoming and hospitable. The views from the club lounge were phenomenal as well. Rooms are very clean ( new property). 1st time I stayed here, got upgraded to their suite (individual TV in the bathtub). 2nd stay, was at a very large corner room (only because the property was full at that time). Good SPG recogntion.
August 18, 2012
Rated 3 out of 5 by Doug725 A Modern Hotel
1.Comfortable bed in a cozy room.
2.Near Sindorim subway station.
3.The receptionists at front desk are not friendly.
4.An energy consuming design for passing through the lobby at 41th floor on the top of hotel when going into/out of the room.
5.Too far to reach Gangnam or Dongdaemun.
August 24, 2014
Rated 4 out of 5 by bradly81 New and nice located hotel.
I stayed here 2 nights. reception clerk was fluent in English. so, no had any difficulty communitating. but I had to switch my room after first night because she assigned me the bad room near elevators. room cleaness and conditions were just okay not specatacular. maybe need some improvement on cleaning though 'cuase I found finger prints on room windows and some unidentified brown steins on towels. view was pretty good though.
February 26, 2013
Rated 5 out of 5 by Arean First class service attitude
We were unable to book a full day tour to JSA and DMZ on the internet before our arrival into Korea because it was full. Your staff Gina went through quite a few tour agencies before being able to finally secure us a tour. Later on in the night, when we complained the room was to warm. A cooling fan was expeditiously delivered even though it was already quite late at night. The very next day the room temperature was rectified.
February 28, 2013
Rated 4 out of 5 by Iluvsq Lounge
Best part of the hotel is the Club Lounge.
The staff are exceptional, and they serve a
good breakfast and excellent happy hour.
September 10, 2014
Rated 4 out of 5 by Mont Good Customer Service
Very friendly, courteous and helpful staff.
Efficient/fast check-in and check-out.
We arrived at the hotel around 8:00 a.m. and one of the rooms we reserved was immediately available, our other room was made available before noon althought the standard check-in time is 3:00 p.m. Upon check-in, we were proactively asked if we need to have a late check-out and that we can check-out at 4:00 p.m. being an SPG gold member.
April 14, 2014
Rated 5 out of 5 by JamMat Pinnacle Service and Accommodations!
I am a SPG Lifetime Platinum Member and practically live in hotels. This hotel is great for the business and leisurely travelers. The level of service and accommodations are the Pinnacle of what all hotels should thrive for. The wonderful staff from the door man to the managers gives the personal touch to make the guests feel special and at home. I recommend this hotel to everyone that I know that is traveling to Seoul.
September 5, 2013
Rated 4 out of 5 by dondon2014 Excellent Services with 5 star hotel facilities
This is the first visit to Korea and it is an enjoyable trip. The hotel have all the facilities for a 5 star hotel . Spacious, clean and tidy room, next to sizeable shopping mall... The most crucial that made it differentiate from other 5 star hotel is the staff . The staff in the reception and concierge are exceptional helpful. We see enthusiastic staff in concierge that offer extra help that is unusual nowadays.
April 19, 2014
Rated 4 out of 5 by Charles1982 Very comfortable room & facilities, average food quality
Stayed at Board Room, probably my 5 th visit within the last 2 years. Very nice view of the city, if the air pollution clears up, comfortable bed, room and excellent spa and fitness center. Breakfast food cooking and taste are average...quite often food is luke and oily. Can't even get a decent waffle, pancake or muffin. They are made into "bite size", cold and hard. Had tea, coffee, latte, cappucino...all taste bland.
May 5, 2013
Rated 5 out of 5 by Daniel6213 Great location with outstanding staff and facilities
I would highly recommended Sheraton D-Cube who is travelling to Seoul as this hotel is nice location above Sindorim Station, and it has direct bus access (6108) from Incheon International Airport. The staffs are outstanding, good breakfast. The only thing that make it "not-so-good" is that chargeable internet usage (22,000 KRW) daily.
I think to become the business hotel, internet should be FOC for the customers.
July 4, 2013
Rated 4 out of 5 by aryank All-in but one...
Very satisfied with my stay. The place is bang-on with regards to what one would expect at a Sheraton. The only drawback is the shuttling back and forth from the lobby lounge to your room or to the ground floor if you are in the mood for a smoke. Though this is more a Korean thing than this establishment but I expected atleast a dedicated smoking section.
June 29, 2014
Rated 5 out of 5 by Johnc69 Good Stay but No SPG Recognition
Overall the stay was good but as SPG platinum member, i was not upgraded.
The facilities and staff were up to mark. The location is good and situated right above a main subway station. Thus, getting around Seoul was easy. The hotel is also sitting on top of a shopping centers with many restaurants.
The Club lounge offered a good evening spread and breakfast selection was very good.
October 1, 2013
Rated 5 out of 5 by bradly81 Easily best starwood hotel in Korea.
I do like staying at dcube sheraton either for business or relaxation.
All of the staffs there always greet me with warm reception and never cease to smile with their best to fulfill my needs. I really appericiate it.
Moreover, Sheraton dcube has also very spectacular views everywhere from windows. That must be a plus thing for the hotel.
So Yes, I'm glad to stay again this friday.
April 2, 2013
Rated 5 out of 5 by YKNg Comfortable hotel and extremely friendly staff
We stayed 2 nights in a room with a king-size bed on the SPG floor (36th floor). We arrived at about 10.30 am from Westin Chosun where we earlier stayed for a few nights. We were greeted by a very friendly counter staff who speaks very good english. She kindly found a room to enable us to check in at 11.45am or we may have to wait till 3.00pm (the normal check-in time). There was free wi-fi in the hotel lobby so we could use the internet on our i-phone in the meantime.
We had breakfast at the Feast restaurant on the 41st floor. The food spread was international and we enjoyed the variety of food offered.
I am extremely pleased with all the counter staff as they always smile and greets you no matter what the time is.
Sheraton Seoul D Cube City Hotel is a great hotel, conveniently located above a metro station (Sindorim), whereby the city centre with the various tourist attractions are easily accessible.
April 5, 2013
Rated 5 out of 5 by MattandEdrea AMAZING! Stay here!!
This hotel was the best part of a great trip to Seoul that my fiancee and I just got home from.
LOCATION! You will not find a hotel with a better location than this one. It is located directly above the Sindorim subway station where you can access lines 1 + 2. We found that a good number of the places we wanted to visit were off of one of these lines, so no transfers. The hotel is also located above a HUGE shopping area with plenty of restaurant choices! There's so much to see and do located right below you!
ROOMS! We stayed in a club level room (1 King bed) which was gorgeous. The hotel is the tallest in the area so every room is assured a great view. The room was clean, spacious and well-kept up.
THE STAFF!! This hotel has by far the most helpful staff I have encountered in all my years of travel. Everyone we met spoke english (the vast majority of them spoke it very well) so even if your Korean is not strong you will have no issues communicating. They were responsive, exceptionally polite, professional and went out of their way to meet our needs. My fiancee and I took a vacation to explore Seoul and meet up with some friends and family she has who are teaching in Seoul. The hotel staff went above and beyond answering any questions we had about the area, giving us advice, directions, printing out maps and photos. **I would like to say a very special thank you to Linda, Lilly, Olivia and the rest of the staff of the club lounge who made our day, every day! I hope you see this, you were all amazing! You added so much joy to our trip!**
The only con to this hotel is the elevator system which is a little confusing at first. For the safety of the guests, because there are so many people in/under the building for the subway and all the shops, you must take one bank of elevators, then transfer to another where you use your room card to gain access to the floor you need. This can be a bit annoying when you're tired from a long day but I get the reasoning behind it!
Overall this hotel was exceptional is every way. If we return to Seoul we would not even consider staying anywhere else!!
September 24, 2014