Rated 5 out of 5 by supatight80 A Very Good Starwood Hotel Choice
Although this hotel is quite aways from party central(Itaewon), I simply love this hotel because the staffs are very welcoming and hospitable. The views from the club lounge were phenomenal as well. Rooms are very clean ( new property). 1st time I stayed here, got upgraded to their suite (individual TV in the bathtub). 2nd stay, was at a very large corner room (only because the property was full at that time). Good SPG recogntion.
August 18, 2012
Rated 4 out of 5 by bradly81 New and nice located hotel.
I stayed here 2 nights. reception clerk was fluent in English. so, no had any difficulty communitating. but I had to switch my room after first night because she assigned me the bad room near elevators. room cleaness and conditions were just okay not specatacular. maybe need some improvement on cleaning though 'cuase I found finger prints on room windows and some unidentified brown steins on towels. view was pretty good though.
February 26, 2013
Rated 5 out of 5 by Arean First class service attitude
We were unable to book a full day tour to JSA and DMZ on the internet before our arrival into Korea because it was full. Your staff Gina went through quite a few tour agencies before being able to finally secure us a tour. Later on in the night, when we complained the room was to warm. A cooling fan was expeditiously delivered even though it was already quite late at night. The very next day the room temperature was rectified.
February 28, 2013
Rated 5 out of 5 by Daniel6213 Great location with outstanding staff and facilities
I would highly recommended Sheraton D-Cube who is travelling to Seoul as this hotel is nice location above Sindorim Station, and it has direct bus access (6108) from Incheon International Airport. The staffs are outstanding, good breakfast. The only thing that make it "not-so-good" is that chargeable internet usage (22,000 KRW) daily.
I think to become the business hotel, internet should be FOC for the customers.
July 4, 2013
Rated 4 out of 5 by andy68 Nice hotel in Seoul
Stayed during business trip in executive level room (club floor).
Great structure, very new and clean, with huge shopping center in same building.
Congrats to the club lounge staff, very kind, professional and ready to help the customer for any need.
I will definitely come back.
October 3, 2013
Rated 4 out of 5 by Charles1982 Very comfortable room & facilities, average food quality
Stayed at Board Room, probably my 5 th visit within the last 2 years. Very nice view of the city, if the air pollution clears up, comfortable bed, room and excellent spa and fitness center. Breakfast food cooking and taste are average...quite often food is luke and oily. Can't even get a decent waffle, pancake or muffin. They are made into "bite size", cold and hard. Had tea, coffee, latte, cappucino...all taste bland.
May 5, 2013
Rated 5 out of 5 by cerouno Great experience!!
My parents stayed at this hotel to celebrate my father's birthday.
They were really satisfied with this hotel. Room was very clean and large, the staffs were very professional and kind.
One very tiny thing happened during breakfast. Actually my parents were kind of new for the club lounge service. They heard that hotel would provide breakfast but I think they did not focus on where. So they went to buffet restaurant, not to the lounge. When they started to eat, a staff said that they were not allowed to eat there. So they moved down to the lounge. It was kind of awkward situation to them, however, please note that they do NOT want to complain about it. I absolutely agree that it was my parents' fault. I just want to say that at least, for older adults, the benefit of club lounge could be documented more carefully and more in detail. Like I said, it was great experience for them and I am very happy with it.
August 27, 2013
Rated 3 out of 5 by Pua1999 Great experience
Good location and friendly staff.
October 25, 2013
Rated 5 out of 5 by BigNate Exceptional Service!!
Just wanted to drop a note of thanks for the exceptional service and kindness of your hotel staff--particularly Ms. Park and Ms. Choi. Made an unexpected stop in Seoul. A colleague of mine recommended your hotel. They accomodated my last minute request, found me an excellent room and were so kind and interested at checkin. The facilities were great. However, what impressed me the most was the staff. They were happy, eager to serve and very professional. i had a laundry need that they went above and beyond in helping me resolve--think they may have even taken the laundry home to make sure it was ready at the crazy hour i needed it. i stay 100+ nights a year in hotels of 5 star ratings, but this experience stands out among all others. your team and especially these two ladies should be commmended for excellent service. by their actions you have won a customer. i look forward to retruning to your hotel. with gratitude!!
August 21, 2013
Rated 5 out of 5 by James671 Simply Great
I had the opportunity to stay here for a meeting and was very impressed overall with the hotel and it's services. The staff is very attentative to your needs; takes quick action to resolve any issues.
The facilities still smell and feel new. The room is flawless.
Cheers to Mr. Cuddon and his staff for delivering the highest level of service.
August 18, 2013
Rated 5 out of 5 by sumkai Great guest room with Excellent view
A very enjoyable stay with the magnificient view at the top floor. My rooms were upgraded and the hospitality of Lena had exceeded our expectation. Definitely will visit again.
October 6, 2013
Rated 5 out of 5 by Carolin Great hotel for family with kids
The room was great, clean and spacious, the staffs are also very nice and polite. Our special thank you to Isaac with helping us with information around Seoul. Overall it was a pleasant stay and we would love to come back. The location is very convenient for us because it is directly connected to pororo park and d cube city mall, and train station.
August 11, 2013
Rated 5 out of 5 by bradly81 Easily best starwood hotel in Korea.
I do like staying at dcube sheraton either for business or relaxation.
All of the staffs there always greet me with warm reception and never cease to smile with their best to fulfill my needs. I really appericiate it.
Moreover, Sheraton dcube has also very spectacular views everywhere from windows. That must be a plus thing for the hotel.
So Yes, I'm glad to stay again this friday.
April 2, 2013
Rated 3 out of 5 by ATHM Good Hardware but Service can be better
Deco and hardware is very good.
House keeping seems to have no standard SOP - sometime I have 1 towel, sometime 2, I even have no floor mat for 1 day during my 2 weeks stay.
Understood that Summer holiday is peak period so guest should be informed. for both Sat and Sun, I did not get a seat for breakfast till ~9.45am and breakfast end at 10.30am
August 6, 2013
Rated 5 out of 5 by YKNg Comfortable hotel and extremely friendly staff
We stayed 2 nights in a room with a king-size bed on the SPG floor (36th floor). We arrived at about 10.30 am from Westin Chosun where we earlier stayed for a few nights. We were greeted by a very friendly counter staff who speaks very good english. She kindly found a room to enable us to check in at 11.45am or we may have to wait till 3.00pm (the normal check-in time). There was free wi-fi in the hotel lobby so we could use the internet on our i-phone in the meantime.
We had breakfast at the Feast restaurant on the 41st floor. The food spread was international and we enjoyed the variety of food offered.
I am extremely pleased with all the counter staff as they always smile and greets you no matter what the time is.
Sheraton Seoul D Cube City Hotel is a great hotel, conveniently located above a metro station (Sindorim), whereby the city centre with the various tourist attractions are easily accessible.
April 5, 2013
Rated 5 out of 5 by sthubbar Top class service
The Sheraton D Cube staff provides the best customer service we have received worldwide. When calling the front desk, the person answering the phone always addresses me by name. Every time I have arrived at the hotel, the check-in agent always asks a personal question of me, usually about my past trip or something I might have mentioned in passing. Highly recommend this hotel.
February 19, 2013
Rated 4 out of 5 by NP169 Good Service
I received good services during my stay at the hotel.
The team supporting the club lounge is attentive and willing to help me with my requests.
It was a pleasant stay and it is value for money to me.
Area for improvement - food provided in club lounge can be further improved. Provide and serve more hot food. Most of the cold appetizers are not very fresh and not appetizing.
April 23, 2012
Rated 5 out of 5 by SteveC One of the best.
My wife and I stayed at this hotel on the night after our wedding. I was very impressed at the quality of this hotel. The room (honeymoon suite) was exceptional, food amazing, and all this was topped with top-notch kindness.
Having travelled mostly only in North America, this kind of service and kindness was a pleasant surprise.. I wish all spg hotels were like this one..
November 23, 2012
Rated 2 out of 5 by ALJ23 Nice New Hotel- Awful Experience
So this is the second time I have stayed at Sheraton D-Cube City. As far as amenities, this hotel is very nice but my past stay left me very irritated and disappointed.
To start, I was overcharged. The last time I stayed there was approx $40 USD less than this visit. For additional cost they DID NOT include breakfast (was included @ previous stay with cheaper rate). And to top it off, I was woken up @ 6 am SUNDAY morning to a window cleaning crew banging on my windows for the next 2 hours before I checked out. They did have a note that window cleaning crews were to be expected and apologized for the inconvenience, but they were not supposed to start until 8 am, not 6 am. When I brought up my displeasure and frustration to the staff, they could have cared a less. Glad to see Platinum members get such quality treatment. I will most definitely be staying at other Starwood Hotels in the area on my next visit to Seoul.
April 9, 2012
Rated 5 out of 5 by HappyCustomer Excellence service
I would like to compliment the staff who processed my check-in on the first day. She still remembered my name later when I check in the hotel 3 days later! She had given excellent service during my check in and even when I requested another card (as I left it in the room). Unfortunately I forgot her name; but I would like to recognise her excellence service.
April 22, 2013
Rated 5 out of 5 by Queeny07 Relaxing Stay..
I had a great stay at this newly built hotel.
The pool (although a bit small) had cute beachbeds where i could relax and listen to music. Good location if you like having a tea with a great view, then maybe hop down to the supermarket in the mall downstairs to fetch a second round of other beverage in the room : )
August 9, 2013
Rated 5 out of 5 by dayoff great stay w/ SPG recognition
lobby checkin could be little hectic at times, but being spg plat, I was directed to check in at club lounge. friendly staff, good access to shopping (mall, theater, market, etc...), and local transportation (line 1 & 2 just steps away). great workout/fitness area but modest pool.great view of the seoul skyline.
August 6, 2013
Rated 5 out of 5 by Laurellynn A wonderful stay
When I arrived at the Sheraton D Cube, the desk staff and the concierge were most helpful for finding my way around Seoul. My room was so wonderful that I hardly wanted to leave it. My experience was all around great. The hotel was well appointed in terms of transportation, shopping and restaurants. The valet staff at the front were also very helpful.
March 18, 2013
Rated 5 out of 5 by JohnKIM25 Good service
I was satisfied with sheraton.
October 7, 2013
Rated 5 out of 5 by Petaluma99 Love this hotel
Stayed five nights at this property. Upgraded to suite on arrival. Loved the spacious Club Lounge with large selection of foods and beverages. It is on the outskirts of the city, though the subway is connected to the hotel, and is a two minute walk - so very convenient. Would return to this property again, Seoul is a great city to visit.
September 3, 2012
Rated 4 out of 5 This staying is good but hotel needs some improvement
This hotel was very clean and the staff was very kind.
The staying was good but I had one dissatisfaction.
The room i stayed was too hot and dry.
Temperature in the room is 30 degrees.
So, I asked and used an air cooler but the temprature did not go own easily.
I think, this hotel needs to be improved temperatre control in the room.
February 13, 2013
Rated 5 out of 5 by sunjin Home-like hotel
Hotel location close to metro station.
High quality of the cafeteria food is very delicious.
However, the status of the cleaning was a little inconvenient.
Especially friendly staff helped checkout.
Well my question was answered.
Since I had questions about the staff told me on the phone.
So I was impressed.
March 3, 2013
Rated 4 out of 5 by Jinny A very nice hotel
Overall, satisfactory. I stayed at a club room and the service/food at the club lounge was really great. However, I didn't sleep at night as the air-condition was noisy. The air-conditioning system was automatic but repeated on and off for a whole night. It should be fixed.
August 1, 2013
Rated 5 out of 5 by Lisha15 This hotel has excellent service
Excellent service ! Staffs emulate professionaism and helpfulness. Especially the staffs stationed at the entrance foyer during my stay from 16th march to 20th march .Thank you to them for the arrangement of taxi to the tourist destination .They are also friendly and approachable. Once again a big applause to them .
March 21, 2013
Rated 5 out of 5 by ALJ23 Impressed
David & his staff were exceptional. My friends and I spent the weekend in Seoul and were very impressed with the amenities, service, and accommodating staff.
Providing ice packs for sprained ankle, early check-in and a great breakfast buffet all made this new, clean, and friendly hotel a place I will visit again.
October 25, 2012