Rated 5 out of 5 by WalterU Exceptional Hotel and Customer Service was SUPERB!
Thank you so much for a wonderful stay at your gorgeous hotel! I thought it was very professional and courteous of your entire staff to greet me and to know me by my name, including Andy (Bellman), Olivia (club level receptionist) and The GM Matthias Sutter, who had a personalized letter waiting for me at my arrival. This was one, if not the best hotel I've stayed. In addition, making sure I was checked in early. Everything was great from the bathroom and suite amenities, club level floor, gym and the food and beverage to the professionalism and politeness shown by everybody. The hotel is absolutely gorgeous! I'll be sure to stay at this hotel when I visit Seoul. Thank you for a memorable stay!
October 6, 2014
Rated 5 out of 5 by Flownage Everything is good about this hotel
I can be short in my review. Everything about this hotel was excellent. At check-in my SPG status was instantly recognized and I was placed on an SPG floor. The room was perfect as was the staff during my visits to the lobby lounge. In short, an excellent hotel I can recommend to everybody. Oh, did I mention the location is superb too?
October 3, 2014
Rated 5 out of 5 by Travel23 First Time at Sheraton D Cube City
A very good experience to stay at Sheraton D Cube City. High marks for great service goes to Ms Sam Hong at 41st Floor Concierge and Mr. Lucas Lee at breakfast area Fieast. Staffs are very friendly in this hotel which makes my business stay feel at home while abroad.
September 29, 2014
Rated 4 out of 5 by Hardy15 Very Good Hotel
Nice hotel with very good breakfast (many selection and fresh), staffs are really friendly, shopping center and subway train just next door; a bit distance from CBD, but overall my family love the hotel.
September 27, 2014
Rated 4 out of 5 by Sukamal Good Experience
The Hotel is in a good location , especially the view in the evening was wonderful from launge at 38 floor.
September 27, 2014
Rated 5 out of 5 by Sebsky Great features, wonderful staff
Staying at the Sheraton D Cube has been a memorable experience for our family of four. Check in was a breeze and staff were quick to respond when we asked for bedding for our cot. (Although no proper sheets were available, housekeeping was quick to improvise with a normal bed sheet). Our room was very spacious and a good size for our two children, age 3 and 1 to romp around. The indoor pool and huge gym are great facilities to enjoy. The views from the room was lovely to start and end each day with.
We were greatly assisted by the Sam and Candy at concierge when it came to booking our tours and were impressed by the level of personalization and follow up provided.
Breakfast was a treat although a bit pricey if not included in your room rate. The spread was delectable with an international range. (Korean, Japanese as well as the usual continental and English alternatives). The wonderful service staff were impressively attentive (such as providing extra serviettes when they noticed I needed them for the kids) and accommodating. I asked if they had hollandaise sauce and a batch was specially made up for me.
While this hotel is not near the touristy part of Seoul, it is surrounded by a number of malls and is directly linked to a train station. We also found the direct airport limo bus to be a convenient and inexpensive way to get to and from the airport.
We were guests at the Sheraton for 8 nights and thoroughly enjoyed our stay.
September 25, 2014
Rated 5 out of 5 by MattandEdrea AMAZING! Stay here!!
This hotel was the best part of a great trip to Seoul that my fiancee and I just got home from.
LOCATION! You will not find a hotel with a better location than this one. It is located directly above the Sindorim subway station where you can access lines 1 + 2. We found that a good number of the places we wanted to visit were off of one of these lines, so no transfers. The hotel is also located above a HUGE shopping area with plenty of restaurant choices! There's so much to see and do located right below you!
ROOMS! We stayed in a club level room (1 King bed) which was gorgeous. The hotel is the tallest in the area so every room is assured a great view. The room was clean, spacious and well-kept up.
THE STAFF!! This hotel has by far the most helpful staff I have encountered in all my years of travel. Everyone we met spoke english (the vast majority of them spoke it very well) so even if your Korean is not strong you will have no issues communicating. They were responsive, exceptionally polite, professional and went out of their way to meet our needs. My fiancee and I took a vacation to explore Seoul and meet up with some friends and family she has who are teaching in Seoul. The hotel staff went above and beyond answering any questions we had about the area, giving us advice, directions, printing out maps and photos. **I would like to say a very special thank you to Linda, Lilly, Olivia and the rest of the staff of the club lounge who made our day, every day! I hope you see this, you were all amazing! You added so much joy to our trip!**
The only con to this hotel is the elevator system which is a little confusing at first. For the safety of the guests, because there are so many people in/under the building for the subway and all the shops, you must take one bank of elevators, then transfer to another where you use your room card to gain access to the floor you need. This can be a bit annoying when you're tired from a long day but I get the reasoning behind it!
Overall this hotel was exceptional is every way. If we return to Seoul we would not even consider staying anywhere else!!
September 24, 2014
Rated 5 out of 5 by Rocky10 Staff Service/Hotel Internet
We were served by Ms Sam from the concierge at the Sheraton De Cube. She
did an excellent job in arranging our farm tour and also the Han River cruise. Very helpful and pleasant lady.
For a country which is highly wired for internet. Sheraton De Cube still charges for internet use in room. Also using my own mobile wifi, the reception is very poor in the room. Should look into this.
September 19, 2014
Rated 4 out of 5 by cpahongkong Good place to stay
The hotel is nice and relatively new. We had a problem the first night (the room we had booked was not available), but it was solved promptly the day after. The view from the room is spectacular. It is a bit far from downtown, but very well connected by the subway system (including to both airports), which is very easy to navigate. The mall downstairs is nice and offers an excellent choice of eating places if you don't feel like going into town.
September 16, 2014
Rated 4 out of 5 by Iluvsq Lounge
Best part of the hotel is the Club Lounge.
The staff are exceptional, and they serve a
good breakfast and excellent happy hour.
September 10, 2014
Rated 2 out of 5 by Hoho20 Disappointed at Sheraton Seoul D-Cube.
I recently stayed at Sheraton Seoul D-Cube City (Room# 3103).
This was my 3rd time visit at Sheraton Seoul D-Cube city.
I planned wonderful city break with my fiance to celebrate our anniversary.
I was excited for our city stay and celerbration, but some of AWFUL situation broke my plan.
The room condition has been horrible and got a lot of stress because of it
I found couple of insects in bathroom.
Although, it's not the first time I found an insect in the bathroom of Sheraton Seoul D-Cube.
Last year, I also stayed Sheraton Seoul D-Cube city for my summer vacation.
That was my first time visit at Sheraton Seoul D-Cube City. At that time, I found big insect in bathroom too.
How can I NOT be so upset?
Anyway, I got one of them, but I lost another one.
So I had to ask clean again to concierge services.
Even though I complained to the concierge services, but that didn't improve the situation until I arrived.
(I went for outside of the hotel for 2~3 hours, after that the room was still not cleaned.)
How come the five star hotel service is this horrible???
I really expected your hotel but I will avoid to go there again.
Do you think that your hotel was ready to receive guests?
I am writing to encourage you to improve your customer service as I don't want this experience to ruin my positive impressions about SPG.
September 1, 2014
Rated 4 out of 5 by swimswimswim There are many kinds of facilities at this building
everythig is under this hotel!!!
mart, shoppin shops, subway, etc.
and my baby love to go to a pool in this hotel. it is clean and enough to have a fun though it's a small pool
the weak point of this hotel is noisy at the room. who doesn't like to have a party on saturday night? but i can hear some words that they are talking...
August 29, 2014
Rated 4 out of 5 by ryujohn70 Overall is good
Overall is good. But, the facility, especially elevetor is slow.
August 27, 2014
Rated 5 out of 5 by Nathan62 Superior Services & Very Convenient Location
Locates right next to subway, above Korean Food Street, and convenient to places. The rooms are spacious and very clean. Their breakfast includes wide variety of healthy and delicious foods.
All the staffs are very professional, knowledgeable, courteous and friendly. They voluntarily went above and beyond their duties to help us having a memorable visit.
Will certainly stay at this hotel whenever we are in Seoul and highly recommend it for business travelers and family vacationers.
August 26, 2014
Rated 3 out of 5 by Doug725 A Modern Hotel
1.Comfortable bed in a cozy room.
2.Near Sindorim subway station.
3.The receptionists at front desk are not friendly.
4.An energy consuming design for passing through the lobby at 41th floor on the top of hotel when going into/out of the room.
5.Too far to reach Gangnam or Dongdaemun.
August 24, 2014
Rated 5 out of 5 by kellyd2 Great location
This hotel is in a fantastic location above D-Cube. Also close to train station, parks and mok dong (for great restaurants). My only complaints are: air conditioning when it starts up is a bit loud and their should be swimming pool for children to play in.
August 21, 2014
Rated 5 out of 5 by Branson This is an amazing hotel but...
I thought that this hotel property was amazing as usual with all Sheraton properties. The hotel boasts amazing views of the city, very good buffet and dinner selections, and truly comfortable rooms. My only real concern about the Sheraton properties, are the pools. While they are designed well, and are very relaxing, they do not accommodate the business traveler very well. The pool only has three lanes, which are always crowded, making it very frustrating to use the lanes to exercise. This has always been my biggest frustration. The hotel should regulate the hours when children can be allowed to play in the pool or at least leave one lane open for adults, you practically have to make an appointment just to get a few laps in. I find this to be a little inconsiderate of your business travelers.
August 19, 2014
Rated 5 out of 5 by koi64 Friendly services
I come here quite often, always a pleasant and comfort stay!
August 18, 2014
Rated 5 out of 5 by bjack Very confortable hotel life
We enjoyed in this hotel. Enhanced grade up room,relaxation at Pool & Sauna,Beautiful club staff were experienced.Thank you for your kindness and hospitality.
August 18, 2014
Rated 4 out of 5 by bench73 Overall a nice hotel with good access via subway
I stayed for 3 night on a business trip. It's a great business hotel.
August 11, 2014
Rated 2 out of 5 by Sabisii77 Need to improve your staff responsiveness
My name is Na-Young, Heo. I stayed with my husband at Sheraton Seoul D Cube City Hotel on Aug. 2nd~3rd, 2014. We were unsatisfied at that time because your staff didn't give right information and have enough responsiveness on their word. We arrived at three an then, We checked in a hotel. However, your staff said that our room is not available now because cleaning is not finish. Therefore, your staff asked me for waiting and they said that “We will be ready a room for you within an hour and we will call you when a room is ready for you.” Thus, we were waiting your staff’s call for an hour. However, your staff didn’t call us. Therefore I called your staff and I got the answer that “your room is still not available, would you please wait until we are ready?”
Even though I feel unpleasant, I said that “ okay, please push on with your work, and call me when you are ready” But, your staff didn’t call me again during another one hour.
I made a call again to your staff after a long wait. Finally, your staff said that “ I’m so sorry. now, we are ready. Would you come the desk?” I was so angry. Your staff must don’t act that way.
I want you must provide strong retraining for your staff. If you don’t change your staff responsiveness, I won’t stay at the hotel again.
August 10, 2014
Rated 4 out of 5 by Deltashadow1 GOOD HOTEL
Great service from staff from all departments. Namely check in, health club, room service,
porters....Hotel needs to be commended of a good level of service.
However one point I feel is laking and it is a personal taste perhaps, but the fact that your room service menu does not have Bluglogi is most regrettable as it is a national dish is it not?
Other than that you are on track for a service industry.
August 10, 2014
Rated 4 out of 5 by taira693 Terrific Customer Service!
Everyone from the manager, Mr. Sutter to the Club Concierge staff were terrific! They were caring and accommodating when our family's luggage was delayed.
August 7, 2014
Rated 4 out of 5 by Meowmel Fantastic Room
my room was fantastic with a very big bed which I simply Love!it would be complete if I had a sauna room instead of a bath tub! overall it's a Great hotel!
August 5, 2014
Rated 5 out of 5 by hyejin This hohel is very good
I stayed just one night. but it was very good time. Service was good, everything was good. I enjoyed whole night
August 5, 2014
Rated 4 out of 5 by G90046 A first rate experience!
I would recommend the Sheraton Seoul D Cube City Hotel to anyone looking for a classy, comfortable and exciting hotel experience.
August 4, 2014
Rated 5 out of 5 by KenKS Luxury and friendly service
Was a wonderful stay in a high quality hotel. The rooms are spacious, the bathrooms well-appointed.
August 3, 2014
Rated 5 out of 5 by JHLOVE Very kind staff in Sheraton
All people in Sheraton I stayed were very nice and kind.
They made my stay pleasant.
Facilities including swiming pool was nice and comfortable.
Children-friendly policy helped my family stay more comfortable.
August 3, 2014
Rated 5 out of 5 by Ray1203 Pleasant & Comfortable
The location of the hotel is right beside a subway station and is convenient to go everywhere. Staff was helpful and polite. Very suitable for family travelers.
August 2, 2014
Rated 5 out of 5 by Sunami Well trained personnel
I really enjoyed my stay at the hotel. All hotel personnel are well trained and kind. really liked that.
July 30, 2014