Rated 5 out of 5 by WorldSPGPlatinum Best Starwood Property Period
I'm a Starwood Platinum member which means I stay 50+ nights at Starwood properties around the world.
By far - the friendly staff, excellent service, impeccable modern/new rooms and pool/other facilities makes this the best Starwood property in Seoul (also the most convenient location in Seoul with Line 1 and 2 metro line right underground) or anywhere in the world!
I would definitely return and look forward to the next visit. Thanks to everyone from the Bell Service, Checkin, Club Lounge, Restaurants to Cleaning Staff for making my 9 day stay here this month extremely productive and memorable! Thank you.
September 2, 2013
Rated 5 out of 5 by Harryhong One of top best Hotels of Asia Pacific. It is D Cube Sheraton.
The location of the hotel is good for me.
It is close the the main core of the city, and perfect place for relaxation and fun.
The buffet breakfast and the various restaurants on site will keep you satisfied no matter how long of stay you have.
As a whole, the staff on the front lines are fantastic and have provided me the best service I have ever had.
also, most staffs of guest service Center were great !! we can get a cozy and fast response. especilly thanks to Emily Kim.
this hotel meets or exceeds all expectations of a category 4 hotel.
I'm definitely sure that I'll visit again.
February 26, 2014
Rated 4 out of 5 by Jin79 Good to go and stay
Thank you for writing a welcome letter to my fiance.
I and my fiance were feeling that we were treated the valuable guest from your hotel even if that was our first time to stay.
We toured many types of top-rated hotels in Korea, Singapore, and Hong-Kong together, and I can say that your hotel can be the top of them due to the service level and guest management.
Hope to see you next time with more careful treatment.
September 21, 2013
Rated 1 out of 5 by Anonymous No heat, No sorry
The heating did not work throughout the night, and didn't get a sorry from hotel. Disappointing facilities and service.
December 29, 2013
Rated 4 out of 5 by EvaChen Hotel staff are very helpful
When we chk in with 1year old plus baby, the staff help us to carry all the bags in the first floor. Oso give us bigger room to let the baby hv more space. love their service very much.
February 17, 2015
Rated 4 out of 5 by YeVoyage Fresh new Sheraton for Seoul
Located on top of the D-Cube department store and Sindorim Metro station, this new Sheraton has been handsomely kitted out with stylish mod cons. The finishes may not be ultra-luxury but the style does come across as very comfortable. Club lounge is very large and staffed by fluent English-speaking agents. Their knowledge of local Metro though is a little sketchy. Platinum benefits all delivered without asking. The Club lounge breakfast did not have any eggs on offer aside from hot boiled eggs -- not to everyones taste.
October 31, 2011
Rated 2 out of 5 by Water258 Executive lounge staffs are not professional and helpful
Every time, I visit D-cube Sheraton, the staffs of Executive Lounge ask me "Is this your first visi to our hotel?"
I don`t know why they can not track my previous stays.
Also, if you need some help, then go to reception not Lounge.
The reason why I keep Platinum status is I want to get better service than reception. That is why I used to go to lounge to check-in.
But, they, staffs of Lounge, are unhelpful, and seems they do not want to meet the customers` needs.
I recoomend you go to the reception.
They are better.
And you do not need to stay Executive room.
November 25, 2014
Rated 5 out of 5 by tallworldtraveler A Gem of a Hotel
My suitcases from the taxi level were taken to my room. On the 41st floor at check-in, everything was handled smoothly. My SPG gold level was recognized. I was given a room on the 36th floor, the SPG level, which is separate from the Club level. Beautifully appointed hallway. The room was spacious with two double beds, which were Sleeper Beds. The view was gorgeous, looking down onto Greater Seoul. The bathroom had a private toilet area, private shower, and a bathtub with the sink. The pool and spa were both on the 28th floor. I took a swim in the pristine clear waters of the pool, and the sauna was soothing.
The staff was courteous and efficient.
I am a resident of Seoul and have had the pleasure of staying at most of the 4-5 stars hotels here for either different events, or just pamper weekends. This hotel is a fine gem. It is a bit out of town, or rat race, but that makes it more perfect. The hotel is integrated into a large shopping complex, called D-Cube City.
Was I spoiled at the D-Cube City Sheraton? Yes! I'll definitely stay here again on another pamper weekend.
March 17, 2013