Rated 5 out of 5 by SPGRoadWarrior One of the Best SPG Properties in Asia; Excellent Service
I write this review as a Platinum Ambassador (highest tier of Platinum elite) member. I assume that all guests are treated similarly, but my "extra special" treatment listed below may be as a result of this (and I want full transparency). Either way, I assume as a Platinum (at any of the three Platinum levels) will be treated very well here.
This hotel is a beautiful property. The lobby is stunning, and the lobby and other public areas have the most beautiful lighting fixtures of any Sheraton property I've stayed at. The suites that I was offered were also beautifully appointed, with multiple bathrooms, a jacuzzi, beautiful bathroom tiling, and excellent high views of the area of Seoul the hotel is located in. The Sweet Sleeper bed was very comfortable; no complaints or old or sagging mattresses here.
The hotel is not as well located within the downtown area, as say, the Westin Chosun. However, the hotel is conveniently located at the top of a large shopping complex, a subway station (from where you can get to downtown in about 20 minutes), and has plenty of taxis available as well. Uber is also available in Seoul. Cabs and Uber in Seoul are relatively (by US standards) inexpensive,and all accept credit card payment (or you can pay with money loaded on your subway card).
The Club Lounge at this property is nicely decorated and offers a great variety of food during the evening service. They also do not have a limit on beverages (such as some other Asian club lounges, e.g. Westin Osaka). I only visited one of the evenings out of my multiple-night stay, and had an adult beverage, and it was nice not to feel the staff were "inhibiting" you or hovering to see what you were drinking. The staff at this Club Lounge is generally EXCELLENT. Anthony in particular provided some of the best service I've experienced. The lounge offers a fine breakfast spread but there is a much greater diversity of items in the lobby restaurant breakfast (simply due to space to place food). The staff had no problem with me "checking out" both breakfast options my first morning before settling on one or the other.
I disagree with the other reviewer below who complained about the lobby breakfast, saying the food was not fresh/canned. I would not characterize any of the dishes during my near week-long stay here as not fresh. I actually found "Feast" to have one of the best hotel buffet breakfasts for a Westin/Sheraton that I have ever tried (it rivals the Westin Tokyo buffet). So many various options, with very attentive and friendly staff who are there to fix any perceived problem immediately. For example: I do not eat pork, and mentioned to the Assistant Manager whether this spicy noodle dish they had out could be ordered ala carte for a cost or prepared my final morning for me without pork in it. 10 minutes later, the Assistant Manager brought me a vegetarian version of the dish prepared especially for me by the Chef, on the house. Talk about service! The Assistant Manager was also happy to walk me through the food items I was interested in to confirm whether pork was present in any of the dishes. The "displays" for each food item do not list all "allergens" (e.g. pork, this is Korea after all and pork is a staple protein) but the management assured me that they are working on improving their labeling for the future. I appreciate this and will look for it on my next visit!
Feast has many fresh fruit options, American breakfast, Asian (including Korean, Chinese, and Japanese) breakfast and dim sum, Hindu items, and one of the most delicious vegetable curries I've had. They also have a fine spread of breakfast beverages and of course espresso/cappuccino.
The Concierge here is excellent, and their housekeeping does a fine job of cleaning the rooms well and leaving extra water in the room. Any calls to their "Service" line was quickly addressed. I only have the nicest things to say about this hotel, and cannot wait to return. Do yourself a favor and stay here and you will love it, as I did.
July 14, 2016
Rated 5 out of 5 by MajeStyle1 Best hotel for visiting Seoul
This hotel is simply the best choice for visiting Seoul, not only from a qualtiy point of view, but also because it is located just ON THE METRO STOP, which is fantastic for commutes.
July 14, 2016
Rated 2 out of 5 by WorstFeast The Worst Food Ever (Feast Breakfast)
Overall stay was okay, but the food at Feast restaurant, especially breakfast was horrible.
Most of food was cheap and dry, and there was nothing much to eat. I felt they were trying to cut down the cost by offering cheap canned materials.
May 28, 2016
Rated 4 out of 5 by Addi42 amazing
I have stayed at this hotel few times, view is breathtaking food is outstanding.
rooms are very comfort and homely feeling.
I usually cannot sleep at nights when ever I am staying at hotels, however I feel different perhaps relaxing in this hotel and it makes me sleep extremely well.
May 10, 2016
Rated 5 out of 5 by Kimbola Perfect in every way
I stayed only for three days, and that was way to short. It's convenient that the hotel is so close to the subway. I arrived earlier than planned, but that was not a problem. The staff is very friendly and helpful. The club room was spacious, and had a great view. If there was anything negative, it must be the room service food. That was just average, and did not meet my expectations. But apart from that, I will defenatly recommend this hotel!
April 20, 2016
Rated 5 out of 5 by Maasf18 Flawless Service
Stayed at the hotel from 10th April to 16th April 2016.
From check in to check out. One word, exceed my expectation by far. The following staff should be highly commended for their service that makes our stay warmth and welcoming.Jen Minji Kim from Front Desk.from check in to check out, Concierge team Hailey Youn & Max Bae,helpful and nothing is too much of a problem for them.
April 17, 2016
Rated 1 out of 5 by DewDew Feast has some problem about ordering process
I ordered my menu on 11:38 AM.
I received my dish at 12:26 PM.
I think your ordering system has some problem.
Please check your process.
I hope that other guests would don't have this terrible experience.
March 21, 2016
Rated 5 out of 5 by Shuja82 Stay @ Sheraton Seoul D Cube City.
It was wonderful stay at Sheraton D Cube City and intend to stay there again during my next trip to Seoul from Pakistan / Saudi Arabia.
March 21, 2016