Rated 5 out of 5 by bjack Very confortable hotel life
We enjoyed in this hotel. Enhanced grade up room,relaxation at Pool & Sauna,Beautiful club staff were experienced.Thank you for your kindness and hospitality.
August 18, 2014
Rated 4 out of 5 by Deltashadow1 GOOD HOTEL
Great service from staff from all departments. Namely check in, health club, room service,
porters....Hotel needs to be commended of a good level of service.
However one point I feel is laking and it is a personal taste perhaps, but the fact that your room service menu does not have Bluglogi is most regrettable as it is a national dish is it not?
Other than that you are on track for a service industry.
August 10, 2014
Rated 4 out of 5 by bench73 Overall a nice hotel with good access via subway
I stayed for 3 night on a business trip. It's a great business hotel.
August 11, 2014
Rated 2 out of 5 by Sabisii77 Need to improve your staff responsiveness
My name is Na-Young, Heo. I stayed with my husband at Sheraton Seoul D Cube City Hotel on Aug. 2nd~3rd, 2014. We were unsatisfied at that time because your staff didn't give right information and have enough responsiveness on their word. We arrived at three an then, We checked in a hotel. However, your staff said that our room is not available now because cleaning is not finish. Therefore, your staff asked me for waiting and they said that “We will be ready a room for you within an hour and we will call you when a room is ready for you.” Thus, we were waiting your staff’s call for an hour. However, your staff didn’t call us. Therefore I called your staff and I got the answer that “your room is still not available, would you please wait until we are ready?”
Even though I feel unpleasant, I said that “ okay, please push on with your work, and call me when you are ready” But, your staff didn’t call me again during another one hour.
I made a call again to your staff after a long wait. Finally, your staff said that “ I’m so sorry. now, we are ready. Would you come the desk?” I was so angry. Your staff must don’t act that way.
I want you must provide strong retraining for your staff. If you don’t change your staff responsiveness, I won’t stay at the hotel again.
August 10, 2014
Rated 5 out of 5 by WorldSPGPlatinum Best Starwood Property Period
I'm a Starwood Platinum member which means I stay 50+ nights at Starwood properties around the world.
By far - the friendly staff, excellent service, impeccable modern/new rooms and pool/other facilities makes this the best Starwood property in Seoul (also the most convenient location in Seoul with Line 1 and 2 metro line right underground) or anywhere in the world!
I would definitely return and look forward to the next visit. Thanks to everyone from the Bell Service, Checkin, Club Lounge, Restaurants to Cleaning Staff for making my 9 day stay here this month extremely productive and memorable! Thank you.
September 2, 2013
Rated 4 out of 5 by taira693 Terrific Customer Service!
Everyone from the manager, Mr. Sutter to the Club Concierge staff were terrific! They were caring and accommodating when our family's luggage was delayed.
August 7, 2014
Rated 4 out of 5 by Meowmel Fantastic Room
my room was fantastic with a very big bed which I simply Love!it would be complete if I had a sauna room instead of a bath tub! overall it's a Great hotel!
August 5, 2014
Rated 5 out of 5 by Harryhong One of top best Hotels of Asia Pacific. It is D Cube Sheraton.
The location of the hotel is good for me.
It is close the the main core of the city, and perfect place for relaxation and fun.
The buffet breakfast and the various restaurants on site will keep you satisfied no matter how long of stay you have.
As a whole, the staff on the front lines are fantastic and have provided me the best service I have ever had.
also, most staffs of guest service Center were great !! we can get a cozy and fast response. especilly thanks to Emily Kim.
this hotel meets or exceeds all expectations of a category 4 hotel.
I'm definitely sure that I'll visit again.
February 26, 2014