Rated 2 out of 5 by Thompson2014 Sheraton Seoul D Cube
Prior to my arrival, I had sent an email to the club lounge team, specifically stating that the purpose of my visit was for me to relax, having just completed a large project. The club lounge team acknowledged my note. However, upon check in at the club lounge I was first given a room which had a large pillar in front of the window and hence this made the room dark during the day time, and hardly conducive to relaxing. I requested to change rooms, however as it was 2pm, I had to wait an hour for another room to be ready. Then at nearly 3pm I was offered another room which had a visible large stain on the carpet - needless to say I rejected that and again I had to wait for another room to be ready. This experience certainly did not start well for me, and by no means helped me to relax.
October 14, 2014
Rated 5 out of 5 by WalterU Exceptional Hotel and Customer Service was SUPERB!
Thank you so much for a wonderful stay at your gorgeous hotel! I thought it was very professional and courteous of your entire staff to greet me and to know me by my name, including Andy (Bellman), Olivia (club level receptionist) and The GM Matthias Sutter, who had a personalized letter waiting for me at my arrival. This was one, if not the best hotel I've stayed. In addition, making sure I was checked in early. Everything was great from the bathroom and suite amenities, club level floor, gym and the food and beverage to the professionalism and politeness shown by everybody. The hotel is absolutely gorgeous! I'll be sure to stay at this hotel when I visit Seoul. Thank you for a memorable stay!
October 6, 2014
Rated 5 out of 5 by WorldSPGPlatinum Best Starwood Property Period
I'm a Starwood Platinum member which means I stay 50+ nights at Starwood properties around the world.
By far - the friendly staff, excellent service, impeccable modern/new rooms and pool/other facilities makes this the best Starwood property in Seoul (also the most convenient location in Seoul with Line 1 and 2 metro line right underground) or anywhere in the world!
I would definitely return and look forward to the next visit. Thanks to everyone from the Bell Service, Checkin, Club Lounge, Restaurants to Cleaning Staff for making my 9 day stay here this month extremely productive and memorable! Thank you.
September 2, 2013
Rated 3 out of 5 by Udo23 Coorperate Hotel Issues
The staff (reception) did not informed correct which benefits we (Company) or I have. When I asked, it was confirmed and just a"I´m so sorry" was the answer
October 13, 2014
Rated 5 out of 5 by Sara9 Excellent Family Fun
I visited Sheraton Dcube city hotel
on Friday night after the work
I needed some relaxation and family fun
at the same time -
Staffs were kind and met my expectations
and I fully enjoyed Sauna and
my kids really liked swimming pool.
October 11, 2014
Rated 5 out of 5 by Harryhong One of top best Hotels of Asia Pacific. It is D Cube Sheraton.
The location of the hotel is good for me.
It is close the the main core of the city, and perfect place for relaxation and fun.
The buffet breakfast and the various restaurants on site will keep you satisfied no matter how long of stay you have.
As a whole, the staff on the front lines are fantastic and have provided me the best service I have ever had.
also, most staffs of guest service Center were great !! we can get a cozy and fast response. especilly thanks to Emily Kim.
this hotel meets or exceeds all expectations of a category 4 hotel.
I'm definitely sure that I'll visit again.
February 26, 2014
Rated 5 out of 5 by Flownage Everything is good about this hotel
I can be short in my review. Everything about this hotel was excellent. At check-in my SPG status was instantly recognized and I was placed on an SPG floor. The room was perfect as was the staff during my visits to the lobby lounge. In short, an excellent hotel I can recommend to everybody. Oh, did I mention the location is superb too?
October 3, 2014
Rated 4 out of 5 by Jin79 Good to go and stay
Thank you for writing a welcome letter to my fiance.
I and my fiance were feeling that we were treated the valuable guest from your hotel even if that was our first time to stay.
We toured many types of top-rated hotels in Korea, Singapore, and Hong-Kong together, and I can say that your hotel can be the top of them due to the service level and guest management.
Hope to see you next time with more careful treatment.
September 21, 2013