Rated 5 out of 5 by kepler1 Reliable, convenient, courteous
I stayed here in September 2016 - my second time. This is a great value Sheraton, very conveniently located right next to a subway station on Line 2 of the Xian metro. Staff are unfailingly courteous, and the place is very clean and attractive. If you are SPG plat or have club level access, the evening and morning lounge meals are excellent variety and good quality. Very good value for rates around $100 per night. Will stay again if ever in the city again.
September 17, 2016
Rated 5 out of 5 by FlyGuy777 Great location and hotel staff
I booked this hotel for a few nights with my family and we had a great stay.
Frank and the concierge staff went out of their way to ensure some overnight packages were sent and received during our stay. They were also knowledgeable about the city and helped us plan our days using the metro.
The staff at the Sheraton Club were friendly and attentive. The food in the evenings changed variety nightly and was pretty tasty.
The location of the hotel next to the line 2 metro was another good feature of this property.
Our one gripe would be the ventilation. We were on a non smoking floor but could still smell smoke in our room.
Overall we like the hotel and the staff and would choose again for another family outing.
September 3, 2016
Rated 5 out of 5 by JHUNG108275 Good service
This hotel has good service and very cleanly room.
August 1, 2016
Rated 4 out of 5 by Tony8 Good Proximity to Subway
This hotel is just 2 mins work to subway. The facility is good, life band at lobby, pool table at lobby (in the bar). The happy hour starts at 5pm and end by 8pm.
June 8, 2016
Rated 2 out of 5 by Michael05 Poor swimming pool
The pool water is very dirty. The shower need pool couldn't be used.
April 27, 2016
Rated 1 out of 5 by Erik2 Do not recommend
The hotel visit started off great. Hotel was easy to find, I noticed it was directly next to a subway station, and the front desk offered to upgrade us to suites. Perfect.
Everything after has been downhill. Upon arrival to the rooms, one reeks of smoke (in a nonsmoking room). This is a big no, as a few members of my family have asthma. The hotel opened the windows... Getting past that, as this is China after all. When taking my family to the platinum lounge, in front of the guests, we had to argue if we could sit in the half-empty lounge as we had "too many people to enjoy the platinum benefits". Okay, so there's a limit. Not noted when booking online, so my family had expected we could enjoy breakfast at the hotel. Not possible. For the afternoon happy hour 268RMB. This is quite a disappointment as my mom had a salad and my sister had a plate of fruit. You can purchase soft drinks individually too. You have to ask though, what's the point? Why would I stay at a hotel chain over 125 nights, so two people in my party of six could enjoy the benefits? Poor excuse of service. Staff was rude about the entire thing and weren't able to provide a clear explanation other than this is how it is. Honestly quite embarrassing to tel your family if they want a plate of fruit it's US$40. Save yourself the time and humiliation and stay elsewhere.
April 7, 2016
Rated 5 out of 5 by DP726 Sheraton Xi'an City North is really fantastic.
Coz I have an important project in Xi'an, I have stayed with City North for 5 stays so far. Frankly, I really love this hotel.
Reason 1: Near to the airport
Reason 2: Really well-trained staff. The lady at Business Lounge is excellent. Helped me to organize a brief meeting in lounge meeting room. Moreover, I was surprised she could call my name the next time I check-in.
Reason 3: Sophisticated Fitness Center. The equipment is brandly new.
March 21, 2016
Rated 4 out of 5 by Hazelyy Every thing was quit good .
Hotel location was in the north city and the room was quit good. Service is effect.In the night, there were so many local food stand close by. I am enjoy it!
February 12, 2016