Rated 5 out of 5 by JimUSA The Great SPG Hotel
I have been stayed there many many times. It is a great hotel in Xi’an. I can feel that the staff there are doing their best
July 24, 2015
Rated 5 out of 5 by Maktak THOROUGHLY EXCELLENT, BUT...
1. Very convenient! Just ONE minute walk from the Metro exit is unbeatable! The north part of the city is not as desperately jammed as the South, traffic is less horrible and it's much easier to catch a taxi...
2. Nice decor overall, and comfortable rooms (apart from the hard to slide bathroom partitions)
3. Food from Feast and Club Lounge is good enough to it's brand name (honestly, much better than Xian Westin's). Though Steakhouse offers gourmet material of fine quality, it is a pity that the cooking let down the savour!
4. Last but not least, hotelier service is superb, bellboys to managers... well, at least most of them! They are pleasant, helpful, and pretty proactive to ensure us a comfortable stay. And personnel like Mr Ken Wang, Ms Ina Wang, and Ms Mino Sun, to name a few, should be mentioned (and even decorated!) Their contribution to the Hotel should be gratefully ascertained!
July 21, 2015
Rated 5 out of 5 by Andrew2015 Professional & friendly staff
This is one of the best experienced SPG properties in China. Excellent lounge staff gave us great experiences in Xian. Very accommodating service with Platinum recognition throughout the stay. Highly recommend for SPG members. We'll return soon.
May 27, 2015
Rated 5 out of 5 by MrGuan369 GUAN
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December 25, 2014
Rated 5 out of 5 by shrr Very nice hotel
Great accommodation during our short stay in Xian. We were with the Viking tour group & unfortunately do not get credited any points for our stay. We would like to see this policy changed.
October 29, 2014
Rated 4 out of 5 by kimgra Prime location on subway line, great room and service, but construction nearby
The hotel staff service was excellent, each went out of their way to provide assistance. The room was comfortable and very functional, with precise lighting option, one specific/ideal for sleeping with dim lighting just enough to make your way to the bathroom.
The hotel was adjacent (one minute walk) to the subway station entrance. Not many tourist/English friendly restaurants/shops nearby.
The only major negative was the construction in the adjacent property, which just started digging foundation pillars, with loud work starting exactly at 6AM and ending sometimes as late as 8PM. I understand this is not the hotel's fault, and it appears it just started on our arrival date 29 July 2014, thus not enough time to provide sufficient notice prior to booking.
A minor negative was Sheraton/Starwood's typical non-inclusive internet (CNY40++/day most non-US hotels in China have free in-room wifi/internet) - free wifi was available in the lobby, but no designated Link area, only seating area was two sets of tables/chairs, usually busy, sometimes with people smoking, many large tour groups.
August 2, 2014
Rated 5 out of 5 by wheresthesalt Spectacular Service
Best facilities in the area for the money and the staff tends to all your needs.
July 28, 2014
Rated 4 out of 5 by B3ngg This hotel made our family comfortable
I was business trip for my company three times in Xi'an but I stayed with family(wife and 15 months baby) in this trip.
Wife and I really thank to all staff in hotel.
especially, two Korean manger who are JACOB HYUNSOO UM and GRACE JEONG had supported all request to us because we are Korean and sometimes needed to get Korean support.
Finally, house keeping who Charis Li is very kind and played with my baby. I really thank you so much.
My family had good memory with your excellent staff.
July 27, 2014