Rated 4 out of 5 by dg123 The location is convenient with MTR beside the hotel
Front desk service at check in and check out is not meeting expectations. Service is not good relative to other SPG hotels in China. Hotel should also investigate the claim of charge for delivery 2 can drinks to the room which is not true and how to prevent similar occurence.
July 8, 2014
Rated 4 out of 5 Still have space to improve
For all I think it's a hotel with strong characteristic of Sheraton: business, and with this level of the fee, I couldn't claim more. This hotel would be the first choice when you have some business affair in Xi'an, but may be not good enough for leisure.
There is still some pity, due to the terrible traffic of Xi'an, it's impossible that if you want to let the lobby boy call a taxi for you, and the lift to garage has some design fault, it was so slow.
July 2, 2014
Rated 4 out of 5 by TopSpeed A good hotel in XiAn
as rating above, the hotel facilities are good, the stuffs are nice and responsible. only the extern environment is not comfortable for the guests.
June 29, 2014
Rated 5 out of 5 by Trideze Absolute Favorite
This is our absolute favorite hotel in Xian. The staff is wonderful. The staff in the executive lounge can't be beat. For a young hotel staff they do a great job. The service and recognition we received far exceeded our expectations. Thank you.
March 20, 2013
Rated 5 out of 5 by Gayle Loved all the help I received from the staff.
The staff from the porters to guest services were most helpful. They really went out of their way to help. The hotel lobby was magnificent. The room were very nice and comfortable. I really loved the Sheraton Club Sandwich. The pastries were irresistible. I would definitely stay there again.
April 3, 2014
Rated 5 out of 5 by Cuetip Outstanding hotel
First trip to Xian and stayed at this hotel which looks fairly new. What an outstanding property. Great location, very clean place and a wonderful staff that is very hospitable, helpful and full of smies. Our room was very nice and very comfortable .
April 28, 2013
Rated 5 out of 5 by Homa Concierge. Food staff. Steakhouse restaurant
Excellent service and friendly staff who went out of their way to help us
May 18, 2014
Rated 5 out of 5 by Jet8 Great Facilities
This hotel has a great location and the room & facilities are well maintained.
May 17, 2014