Rated 5 out of 5 Professional & friendly staff
This is one of the best experienced SPG properties in China. Excellent lounge staff gave us great experiences in Xian. Very accommodating service with Platinum recognition throughout the stay. Highly recommend for SPG members. We'll return soon.
May 27, 2015
Rated 5 out of 5 by MrGuan369 GUAN
Good good good good ewiroaenfasdkl;nlk;asddnckjk;asnc;lasdnf;oidsa
December 25, 2014
Rated 5 out of 5 by shrr Very nice hotel
Great accommodation during our short stay in Xian. We were with the Viking tour group & unfortunately do not get credited any points for our stay. We would like to see this policy changed.
October 29, 2014
Rated 4 out of 5 by kimgra Prime location on subway line, great room and service, but construction nearby
The hotel staff service was excellent, each went out of their way to provide assistance. The room was comfortable and very functional, with precise lighting option, one specific/ideal for sleeping with dim lighting just enough to make your way to the bathroom.
The hotel was adjacent (one minute walk) to the subway station entrance. Not many tourist/English friendly restaurants/shops nearby.
The only major negative was the construction in the adjacent property, which just started digging foundation pillars, with loud work starting exactly at 6AM and ending sometimes as late as 8PM. I understand this is not the hotel's fault, and it appears it just started on our arrival date 29 July 2014, thus not enough time to provide sufficient notice prior to booking.
A minor negative was Sheraton/Starwood's typical non-inclusive internet (CNY40++/day most non-US hotels in China have free in-room wifi/internet) - free wifi was available in the lobby, but no designated Link area, only seating area was two sets of tables/chairs, usually busy, sometimes with people smoking, many large tour groups.
August 2, 2014
Rated 5 out of 5 by wheresthesalt Spectacular Service
Best facilities in the area for the money and the staff tends to all your needs.
July 28, 2014
Rated 4 out of 5 by B3ngg This hotel made our family comfortable
I was business trip for my company three times in Xi'an but I stayed with family(wife and 15 months baby) in this trip.
Wife and I really thank to all staff in hotel.
especially, two Korean manger who are JACOB HYUNSOO UM and GRACE JEONG had supported all request to us because we are Korean and sometimes needed to get Korean support.
Finally, house keeping who Charis Li is very kind and played with my baby. I really thank you so much.
My family had good memory with your excellent staff.
July 27, 2014
Rated 5 out of 5 by ZhangAQ restaurant staff
It's a bit weird I saw your staff is eating breakfast in Feast with the guests still there.
July 24, 2014
Rated 4 out of 5 by dg123 The location is convenient with MTR beside the hotel
Front desk service at check in and check out is not meeting expectations. Service is not good relative to other SPG hotels in China. Hotel should also investigate the claim of charge for delivery 2 can drinks to the room which is not true and how to prevent similar occurence.
July 8, 2014