Rated 2.8 out of 5 by 6
Rated 1 out of 5 by Sammy1975 Worst Hotel
Smelly Towels, Worst Service, No-Recognition of SPG Platinum Status.
Not Worth Being a Sheraton!!!
December 2, 2013
Rated 1 out of 5 by Goh885 Writing guidelines
Staffs are not friendly. They don't behave like five start hotel.
October 16, 2013
Rated 5 out of 5 by IndianAugust A lovely property
Stayed at this hotel as a part of an office outing. It's a beautiful property with a lot of open space. You can bask in the sunlight, next to the swimming pool or roam around on the properties. Also has a spa, but I couldn't visit it. Visited this in winter, so was very thrilled with the sunny, well-lit rooms. Staff was responsive to my requirements.
And the sitting area right outside the reception is absolutely lovely. It's a little far from the city, but with autorickshaws available right outside the hotel, visiting the city was pretty easy. Overall, a very good experience...
February 1, 2012
Rated 1 out of 5 by MoGo One of the worst when it comes to guest services
I recently stayed at this Sheraton and I had the worst experience of any Sheraton properties EVER (and I have stayed at a few). The guest services department is practically non-existent at this hotel.
Upon our first dining experience at the restaurant, we were directed to a table that had food crumbs all over the chair, the table and the floor underneath. When we brought this to the attention of our server, we were sent to another table that had some glasses that were half full of water and the napkins were in a disarray. It was quite clear that these tables were not cleaned when the previous occupants left.
After seating, no one came to even ask us for water for a good 15 minutes. We had to specifically call a server for water and later on for bread as no one bothered to ask us for it. For a restaurant that serves buffet style meals, I have never seen so many staff going around the room looking busy without really doing anything worthwhile.
The next day, after our room was made, the cleaning services didn't put in any towels and neither did they replenish the toilet paper that had run out. I would think that toilet paper and towels will be the first few things on the checklist. It would have been a huge inconvenience had we not noticed these things right away.
We had to actually go down to the front desk before there was any improvement in the service and the towels and the toilet paper was replenished. The management seems to be quite unaware of how their staff is performing.
Upon checkin (which took forever), i was told that they will find my spg number and add it to the reservation and inform me if they can't find it. Well, they didn't find it and didn't tell me till I was checking out of the property.
I am certainly not coming back to this property ever again. Nor can I recommend it to any friend or family.
December 15, 2011
Rated 5 out of 5 by Aggarwal Simply the best!
Excellent hotel and location. Wonderful service , food, staff could not have been more attentive but in a discreet way. Never felt pestered. Just felt very comfortable and at home. The showers in the room are one of the best for a refreshing rain shower.
The views of lake from hotel are excellent. Great for a peaceful morning walk around the lake.
February 20, 2013
Rated 4 out of 5 by esstar Great overall experience
The best part about the Sheraton Hotel in Udaipur was the service- the staff were very friendly and attentive. The hotel offered a scenic view of the Fateh Sagar lake- ideal as a backdrop for taking beautiful pictures. The layout is also reminiscent of the history of Udaipur. It was a comfortable and pleasurable stay.
April 6, 2013