Rated 5 out of 5 by spmcg Best Sheraton I have stayed in
Lovely hotel, pleasant, helpful staff, clean, bright and well-appointed rooms. The Club lounge is well provisioned. I've stayed in a lot of different hotels and this one stands out a mile.
November 25, 2013
Rated 5 out of 5 by Roadninja Great Location
This property was perfect for my needs and I look forward to staying again on my next trip to Hiroshima
June 21, 2014
Rated 4 out of 5 by Dilip63 This hotel is modern, well located and very comfortable.
Modern, great features, well located in Hiroshima. The Club rooms are great and staff really friendly and helpful. Definitely stay here if visiting Hiroshima again.
April 23, 2014
Rated 4 out of 5 by Icecream Best location for international traveller to Hiroshima
Located right in front of the train station & airport limousine bus stop. Competitive Japanese restaurants located in the neighborhood (around 3-10 min. walking distance.
April 14, 2013
Rated 5 out of 5 by Impressed The true meaning of "service"
I have visited this commanding hotel with its breath-taking views twice; and on both occasions have been thoroughly satisfied in all respects.
But it was the exceptional service that I experienced from the front office guest service desk on my trip in January that is a stand-out and worth the telling.
I had enquired about the bullet train to Osaka and the transit to KIX, the island airport. Time was tight on my scheduled flight so I had to "get it right' or risk missing the plane. What was their response ?
A typed table of the recommended train times, the cost of the fares, the likely walking distance between the bullet and the airport train. And the very platform at Shin Osaka to head for.
All I can say is : on four continents of regular travel I rarely encounter such dedicated ownership of a request. An ownership that reduced anxiety and transformed a possibly stressful 6am transit into a peaceful ride.
This stylish hotel is a fantastic contribution to delightful Hiroshima and a stay will be well rewarded in room (truly beautiful, spacious and tranquil), in the eateries and in the general ambience and gracious care.
Thank you to the Sheraton Hiroshima team.
June 14, 2012
Rated 5 out of 5 by Masa9691 Good room space
The room space is really nice for comfotable stay.
May 26, 2014
Rated 5 out of 5 by cotchua Great Hotel with Excellent room
Great/new room. Close to Train station
April 28, 2014
Rated 4 out of 5 by Gai1954 This hotel is close to train station
Good location easy access
April 23, 2014
Rated 5 out of 5 by RafKam Brand New, Very Comfortable
We stayed here in September 2011 and it looked like the hotel had just opened. Rooms are very modern and generously sized, with a nice up to date decor. As SPG Platinum, we were upgraded to a Club Floor, which included access to the Club Lounge for breakfast and evening drinks and snacks, which is a great addition. Otherwise breakfast would have been quite pricey.
The location is very convenient, as it is adjacent to the JR station, so you're off and Shinkansen and in less than 5 minutes you can be in your room. Also convenient for day trips to Miyajima, and lots of tram lines which can take you downtown. I say "convenient" because it's not necessarily a nice location: the downtown area by the river seems a much more pleasant area, as opposed to the car park surroundings of the Sheraton... still, a 25 minute stroll will take you to the centre.
The hotel features a nice indoor swimming pool and a good sized gym. Wireless internet was not available in the rooms, which keeps bringing me to my recurring question as a frequent traveller: why in this day and age would you build a new hotel and not fit it with in-room wi-fi?? But this was really the only main gripe: otherwise wi-fi is available in the club area and lobby.
Staff were also very nice and eager to help. Would definitely stay here again.
April 13, 2012