Rated 4 out of 5 by Nick48 Good hotel let down by swimming pool
We booked this hotel because we wanted a swimming pool, and it has an indoor one. On arrival we asked about it and were told there is an extra charge of about ¥16,000 per person per day. This was not mentioned anywhere on their website and put it beyond our budget. We felt hugely disappointed by this because the pool was the only reason we chose this hotel, and we feel the hotel is not being upfront about this facility. Other than that, the hotel was fine.
September 10, 2014
Rated 5 out of 5 by Teebird47 Met Expectations
We were exceptionally pleased with the close proximity of the railway station. However it was very quiet. The rooms were excellent - in fact we were very impressed with everything, especially with the friendliness and helpfulness of all the staff . would definitely stay again and recommend. Thank you Sheraton.
October 23, 2014
Rated 5 out of 5 by clonkim Sometime I visit to Sheraton Hiroshima
Sometime I visit to Sheraton Hiroshima Hotel for business. I had to stay in another hotel if there is no vacancy. I have regretted it rvery time. As far as I know, Sheraton Hiroshima Hotel is best in the world.
November 4, 2014
Rated 5 out of 5 by cutup Beautiful and convenient
The hotel could not be more convenient to the train station, just steps away. The rooms are very nicely designed, comfortable, and quiet. Breakfast was fine, but not extraordinary in the common area. Unfortunately, we did not have Starwood preferred status when we registered, so we could not eat breakfast with our friends who did have Starwood preferred.
April 9, 2014
Rated 5 out of 5 by Vincos You Won’t Believe It’s a Sheraton
OVERALL IMPRESSION: WOW! This sparkling new tower is hitting way above its weight - with the chic of far more upscale brands and service to match.
SPG RECOGNITION: Excellent. Upgraded to a Corner Club suite so beautiful, we took pictures. Great mega Sheraton Club.
THE ROOM: Spacious and elegant with a separate living room, over-the-top jacuzzi tub, fantastic cityscape views.
LOCATION: Best imaginable - literally attached to the train station. Very close there is a tram which connects directly with the Memorial Park. Wonderful dining options right in the the station commercial centre.
EXCEEDED EXPECTATIONS: The title says it all…nothing wrong with a Sheraton but this place is in a whole different league.
DID NOT MEET EXPECTATIONS: A surprising lack of English-speakers give the large Western contingent amongst the guests but certainly not an insurmountable problem and the few Western members of staff went over-and-above to step in when necessary.
ONE THING TO KNOW: Would be my hands-down choice for convenience as well as luxury in Hiroshima
January 11, 2015
Rated 3 out of 5 by ConditionOne Average, but still good.
This is an pretty average international Sheraton hotel, based right next to the Shinkansen exit of the JR Hiroshima station. If you take the airport limousine bus from the airport, it drops you off half a block away from the hotel entrance. The location is not central to Hiroshima, but has a great variety of transit options. For example, all trams start at the JR station, and there’s easy access to the Miyajima ferry via JR Rail. The Sightseeing Loop Bus starts in front of the hotel as well. There are also plenty of food options nearby in the JR station, and across the street accessible via a walkway on the 2nd floor.
When I checked in, there were no upgraded rooms available, and I was put in a Deluxe Room. It’s a pretty standard size, with an open bathroom layout. There was a box of Japanese sweets waiting for me in the room, and are given two bottles of water a day. The room felt a bit humid, even with the AC on. Other than that, I had no complaints.
For breakfast, you can have 500 points and eat breakfast in the lounge. If you want to eat in the restaurant downstairs, there will be a 1028 Yen surcharge (about 50% off). I didn’t ask if you could choose breakfast downstairs in lieu of the 500 points though. The Lounge is open all day, and serves a traditional continental breakfast, along with hot items such as scrambled eggs, potatoes, fish, waffle wedges, sausage, and bacon. Soft drinks and wine are available all day. In the evenings, the lounge puts out extremely light appetizers. A bit of a disappointment, really. Beef salad, tater tots, veggies, and such. One day I didn’t even find anything of interest to eat! I expected a heartier selection, especially in Asia!
The gym is pretty standard, and contains all the necessary cardio machines and weights. It’s open 24/7. I passed a neat looking lap pool too. The pool/jacuzzi fee is 1620 Yen/person, and the Sauna is 540 Yen/person. Fitness center is free.
The hotel staff are all friendly, and the ones I dealt with all had a great grasp of English. WiFi speeds are about average. Sometimes it would drop out, and I would have to disconnect and reconnect to get things going again. All in all, this is a pretty solid Sheraton, and I would definitely stay here again.
September 7, 2014
Rated 4 out of 5 by TPRinID Week in Hiroshima
I've traveled to Japan several times for business and been able to stay at the Sheraton in Hiroshima during those visits. It's a very nice hotel and the staff is very courteous and helpful and I have no complaints based on either the quality of the rooms or the treatment by the employees. I don't think the wifi they offer is up to standards. With the current technology that's available, it would be very easy for the Sheraton to improve this aspect of the hotel.
December 10, 2014
Rated 4 out of 5 by CarpFan The best in Hiroshima for Biz Travellers
Simply the best in Hiroshima.
I am regularly travelling to Hiroshima for both biz and private reasons, and used to stay at the other airline affiliate or domestic chain hotels. As is always the case in mid-size cities across Japan, there has been virtually no global standard hotel in this city. Thanks to Starwood, I could nest in this city with great comfort.
March 15, 2012
Rated 5 out of 5 by Jand2Ps This hotel really made us welcome
From the time of arrival everyone was very friendly and at check in Mr Abe was excellent. During our stay we got to meet other members of the team who were very helpful. In particular Mr Mervin McLeod gave us some good tips1
April 9, 2014
Rated 4 out of 5 by Kez40 Excellent location close to public transport
Excellent location beside the shinkansen and subway stations, and street cars. Very comfortable hotel, the staff were very welcoming from arrival and their English language skills are very good. Would be better if you didn't have to pay to use the pool.
December 4, 2014
Rated 5 out of 5 by EnzoTomato The Best Sheraton Hotel We Have Stayed So Far!
Sheraton Hiroshima is the best Sheraton Hotel we have stayed so far, considering the rate, location, customer service, and facility. We highly recommend this hotel to the people who will visit Hiroshima and the area.
November 26, 2014
Rated 5 out of 5 by DE1380 Thank you
As usual, the Sheraton Hiroshima was an excellent place to stay.
November 15, 2014
Rated 4 out of 5 by Pluto2 One of the Best Sheratons
I stay at Sheraton Hiroshima everytime and I believe this hoel is one of the best in Sheratons world wide.Accommodation and facilities are perfect and staffs are so kind and courtesy.Two request;1) hair drier could be more strong one. 2)younger staffs at the Bridge restaurant could be more trained to take care of each tables, not concentrating on the task he is supposed to do but on what the guests need for. Watch the guests!
May 21, 2014
Rated 5 out of 5 by disneymaus beautifully appointed
Sheraton Hiroshima is newly updated and very beautiful. Modern, but still has Japanese influences. The staff was most helpful, and the buffet restaurant offered a good selection of foods.
Next to the train station, and airport bus service is convenient, too.
October 20, 2014
Rated 5 out of 5 by Tiger123 Location, Service and New Hotel
It took us about 5 to 10 minute from the time we left the Bullet train to the Hotel. I was greeted by Ms. Taeko at the check in counter and she was able to help to find a room with a king size bed vs 2 double beds. The room was great. I did not bring my labtop on vacation and was happy to use the Link@Sheraton in the lobby. We stayed 3 nights and enjoyed this hotel very much for the time we spent in Hiroshima
October 26, 2012
Rated 4 out of 5 by Mandau Sheraton Hiroshima Hotel review
We stayed 2 nights at this hotel recently as part of our Holidays in Japan. The location is great, right next to the Hiroshima train station. Sheraton Hiroshima still kept the Sheraton standard, a world class hotel. The breakfast was ok although it lacked varieties compared to other Sheratons I had stayed. That said, the quality of food was good.
Staff were very helpful, professional and spoke good English.
April 5, 2014
Rated 5 out of 5 by SoCalGal999 Superlative Experience!
We stayed at many hotels in Japan in the past two years. I can truly say without hesitation that the Sheraton Hiroshima was the most spacious and comfortable of all of our accommodations. We stayed on the Club level and experienced amazing service and amenities that surpassed our expectations. Compared to hotels in Tokyo and Kyoto, this hotel is an excellent value for the price paid.
July 19, 2014
Rated 4 out of 5 by Kate29 Good location next to JR station
We stayed at this hotel 9 nights, as a platinum we were not upgraded to any available suite room.
The staffs are friendly and very nice.
There is no wifi internet in room.
The breakfast buffet in the lounge and the cocktail times, snacks are always the same menu every single days. It would be better if we found some changes in menu there every couple days.
Very good location and comfortable hotel.
February 18, 2013
Rated 5 out of 5 by Jolly49 Room review
My son and I were only staying at Hiroshima overnight and the Sheraton is right next door to the bullet train "Shinkansen". Reception staff very good. Room layout as expected however fittings looking quite tired. There were several noticeable chips or gauges out of the timber cabinetry, together with scuff marks on the walls I would think from baggage.
July 12, 2014
Rated 5 out of 5 by Jpnvisitor Talk about convienent!
Right there as you leave the Shinkasen station and taxi service galore. Rooms are large and comfortable - and, when the storm clouds lift, the views of the surroundings (from upper floors) is great.
Breakfast buffet better than most - fresh omlets available.
Iron and pants press in room a real positive
July 13, 2014
Rated 5 out of 5 by Turbo4Show Great hotel and a great staff
My stay at this hotel was very pleasing. The room was great and the lobby fit all of my needs. Being close to Hiroshima station made trips to work easy.
My biggest compliment is to the staff. Everyone there did a great job making me feel at home and was able to answer every question I had. Thank You.
April 28, 2014
Rated 5 out of 5 by Arvind69 Location and service
Very convinient location and good English speaking attendants.
October 6, 2014
Rated 5 out of 5 by Petaluma99 Loved this property
This is a great Sheraton property. Right next to the railway station, the only downside is a long walk to downtown. The Club Lounge is perfect especially Chiaki who always offered suggestions on things to do in the area. Highly recommended, it is one of the best Sheraton we have visited.
September 3, 2012
Rated 5 out of 5 by AliceB Hiroshima Sheraton
Was a great place to stay to explore Hiroshima and to rest and relax. Room, staff and services were all fabulous.
September 23, 2014
Rated 5 out of 5 by HarryGS A home when you're away from home
Whether business or exploring the delights of Hiroshima, the Sheraton team are wonderful hosts and genuinely commitment to your wellbeing. Superb location, excellent facilities and easy access to transport makes the Sheraton my first choice in Hiroshima.
May 24, 2014
Rated 5 out of 5 by Britboy Wonderful stay!
A very modern and comfortable hotel with attentive staff and located right next to the JR Hiroshmia Station. Easy access to the tram cars. As a platinum member was upgraded to a wonderful top floor corner suite. I really enjoyed my stay!
April 12, 2014
Rated 5 out of 5 by cucu1965 Excellent
Perfect location - just a few steps away from the main station.
Very modern hotel, both the lobby and the nicely furnished rooms. The executive lounge is top class.
A bit pricey; but given the quality we do not regret the expense.
June 3, 2013
Rated 4 out of 5 by Twoju Very clean and nice hotel
We stayed here for one night, hotel is very clean and modern, staff are very nice and we got a nice room with a nice view which is a plus
The only down side is they do not have wifi in room
However it's pleasant stay for us!
March 10, 2013
Rated 5 out of 5 by Simon5 Central Location
The hotel was so centrally located being right next door to the bullet train. All the local sightseeing tours depart from the front of the hotel. The hotel is modern and exceptionally clean.
June 20, 2014
Rated 5 out of 5 by spmcg Best Sheraton I have stayed in
Lovely hotel, pleasant, helpful staff, clean, bright and well-appointed rooms. The Club lounge is well provisioned. I've stayed in a lot of different hotels and this one stands out a mile.
November 25, 2013