Rated 5 out of 5 by yamasaki Unbelievably superb customer service
My wife and I have never received such wonderful customer service. This hotel's staff is top-notch. Their level of communication with each other and its guests blow much higher rated U.S. hotels out of the water. I realize we were in Japan, so the culture is much different (for the better,) however, from the moment you check in to the moment you check out, this hotel's staff makes you feel like you're its only guest. Not to mention the hotel is new, so the ambiance is excellent too. When we checked out, a lady in the lobby bowed to us. Thank you to the staff at Sheraton Hiroshima - you were terrific!
November 24, 2015
Rated 5 out of 5 by Elnakaz1 Best Hotel Stay in Japan!
My wife and I first visited Japan in March 2015, staying in Kyoto, Osaka, Nara, Nagoya, Atami, and Ginza, during the cherry blossom season. On our second trip in November 2015, we stayed in Kansai, Shin-Osaka, Hiroshima, Nagoya, and Shinjuku.
The Sheraton Hiroshima, by far, provided the best service and comfort by a substantial margin. Courtesy and immediate response to our requests were exceptional and must be recognized by hotel management because of their outstanding performance! Our room came with every amenity one could desire. The bedding provided sound sleep for even my wife, who normally fidgets throughout the night, but hardly stirred.
On our next visit in 2016, I already told my wife that we will stay at your hotel for a minimum of a week! Thank you very much for a wonderful memorable stay!
November 19, 2015
Rated 5 out of 5 by Vagelis Hiroshima Sheraton
Excellent hotel with very helpful and polite staff. I asked for a different kind of room and they were able to accommodate with ease, and they even brought up the extra amenities that I get as a gold status guest. I wish I could spend more than the one night I had booked. Very conveniently located near the main train station.
October 13, 2015
Rated 4 out of 5 by lcpteck The only Starwood Hotel in Hiroshima
As the only Starwood hotel in Hiroshima, it is a conveniently located city hotel beside the Hiroshima JR Station.
The Deluxe Corner room I was staying in had a view looking out into the JR station. One thing noticeably different than other Sheraton branded hotels was the Shampoo/Body soap liquid dispensers which I much appreciated.
The Sheraton Club Lounge has a nice long table which I thought was very nice for laptop users. ^^/
With the nearby Sightseeing Loop Bus (meipuru-pu) and Electric Street Cars (Trams), it is also easy to explore Hiroshima City. If you're up for an exercise, you could even stroll through the city if the weather is cool as the sightseeing spots are pretty close to one another. Both the JR Train and Electric Street Car transports goes to the nearby Miyajima Island with the JR being the faster option.
August 29, 2015
Rated 5 out of 5 by Travelhappy has it all
everything perfect. spg benefits ,food location.its all here. dont miss if you are in the area.
April 13, 2015
Rated 5 out of 5 by MarkP77 Just really nice
The room was just about perfect. Comfortable bed, nice desk for work, bathroom was great. Room service was pretty good and the staff is top notch with exceptional English skills.
March 19, 2015
Rated 5 out of 5 by Ch14 Excellent attention and great staff
This was by far one of the best stays I experienced during my last trip to Japan. The hotel staff was nothing but wonderful and courteous. Although we arrived early, Naoki at the reception did his best and found a way to check us in on the spot. He was extremely attentive at all times and later during our stay was great at providing some directions and suggestions about places to visit during our leisure time. I would love to come back and would stay here again without thinking it twice.
February 26, 2015
Rated 5 out of 5 by Vincos You Won’t Believe It’s a Sheraton
OVERALL IMPRESSION: WOW! This sparkling new tower is hitting way above its weight - with the chic of far more upscale brands and service to match.
SPG RECOGNITION: Excellent. Upgraded to a Corner Club suite so beautiful, we took pictures. Great mega Sheraton Club.
THE ROOM: Spacious and elegant with a separate living room, over-the-top jacuzzi tub, fantastic cityscape views.
LOCATION: Best imaginable - literally attached to the train station. Very close there is a tram which connects directly with the Memorial Park. Wonderful dining options right in the the station commercial centre.
EXCEEDED EXPECTATIONS: The title says it all…nothing wrong with a Sheraton but this place is in a whole different league.
DID NOT MEET EXPECTATIONS: A surprising lack of English-speakers give the large Western contingent amongst the guests but certainly not an insurmountable problem and the few Western members of staff went over-and-above to step in when necessary.
ONE THING TO KNOW: Would be my hands-down choice for convenience as well as luxury in Hiroshima
January 11, 2015