Rated 5 out of 5 by Mmbear Comfortable & convenient location
Stayed 5 nights in March/April on the 19th SPG floor. Very comfortable room with great view of city & stadium. Friendly & helpful staff. Family Mart & laundromat are within walking distance from rear street entry. Lots of shopping & restaurants close by;
can walk to Costco. Only drawback, no drawers for putting clothes away for extended stay. Airport limousine bus (45 minutes) drops off at JR Hiroshima Station & then it's just a short walk to Sheraton Hotel. Very convenient location. Highly recommend & would stay again.
May 17, 2016
Rated 5 out of 5 by mippo Thank you
I just wanted to leave a message to say big thank you to the front desk staff who were working on the evening of 11th April 2016. I was in Japan for a holiday, 12 weeks pregnant and had an unexpected bleed. The hotel staff worked really hard to find me a gynaecologist that was available at such a late time. Thankfully I was seen quickly at Hiroshima City Hospital and the baby was well. I was very reassured. Thank you so much for your kind service.
May 17, 2016
Rated 5 out of 5 by NUMANTIUS NICE HOTEL!
NICE DOOR MAN SERVICES!
I ARRIVED IN 9:30 AM, HOTEL FRONT, LEFT MY BAGGAGE FOR TOUR, DOORMAN WAS VERY KIND TO US.
April 14, 2016
Rated 5 out of 5 by jhenderson Get There Early for Breakfast
Other than that everything was perfect. Upgraded because of status,
April 6, 2016
Rated 5 out of 5 by Frici Excellent hotel
I have spent 20 days in the hotel and my stay was absolutely over my expectations. Staff is absolutely helpful, whatever you are requesting.
March 7, 2016
Rated 5 out of 5 by BHG12 Amazing Rooms
Location is very good. Had an amazing modern room. Great service from staff
March 3, 2016
Rated 5 out of 5 by neruiz very good location close to the train termilnal
we choose this hotel for a vacation trip with my wife in our 25th wedding anniversary. as we like to cook we asked to visit the kitchen, so the chef in charge took us to show how they do the meals.
The people are very friendly so we had an excelent stay
February 4, 2016
Rated 5 out of 5 by yamasaki Unbelievably superb customer service
My wife and I have never received such wonderful customer service. This hotel's staff is top-notch. Their level of communication with each other and its guests blow much higher rated U.S. hotels out of the water. I realize we were in Japan, so the culture is much different (for the better,) however, from the moment you check in to the moment you check out, this hotel's staff makes you feel like you're its only guest. Not to mention the hotel is new, so the ambiance is excellent too. When we checked out, a lady in the lobby bowed to us. Thank you to the staff at Sheraton Hiroshima - you were terrific!
November 24, 2015