Rated 5 out of 5 by FLiang Convinient for Disneyland Tour
It was nice to be able to check in at the "Welcome Center" near by "Maihama" Train Station. We got our Disney passes right there so we went straight to Disneyland instead of taking our luggage to our room. After we stayed whole day at Disneyland, we came back to a beautiful and comfortable room and our luggage was already there waiting for us. Very productive and smooth from the start to the end of our visit.
November 18, 2014
Rated 5 out of 5 by ThomasEng Excellent Customer Service Manager
Great hotel with close proximity to Tokyo Disneyland.
This hotel is most fortunate in having an Excellent Customer Service Manager in Mr Christopher Samaratunge!
He is professional yet friendly who is approachable, and provides informative knowledge on Tokyo and transportation options.
October 27, 2014
Rated 5 out of 5 by jll888 Very Kind Disneyland Partner Hotel
We are very appreciate and delighted by the service provided by Sheraton Grande Tokyo Bay Hotel. We are staying 2 nights here for Disneyland and return to our home Country on the last night by airport limousine bus. Our flight is at 11:40 p.m. but we found out that the last bus depart from the hotel to the airport is 6:35 p.m. The hotel was kind enough to extend our late check out till 6 p.m. in order for us to enjoy the Disney park more and have time to back to our room to pack. Further more, we had been upgrade to a suite room as a SPG Platinum Elite member with a very nice Disneyland view just right in front of our room balcony.
December 1, 2012
Rated 3 out of 5 by Dave100 Everything will cost you at this hotel
My family and I have only been staying at this hotel for 2 days (out of 11 booked) and already we wish that we had stayed somewhere else. Right from the start there was no greeting or help with our luggage from a doorman (not sure if they have one), we had to carry our entire luggage up one floor before we found reception and then waited around 15mins to be served. After check in we had our (approx) $100 USD breakfast. After breakfast we found out that it was going to cost us (approx $55 USD / day to use the outdoor pool, it would have been nice to know about this before we booked, as we would have stayed somewhere else. So to sum it all up there is no service when you arrive and most of their facilities (i.e. pool) appear to have a fee attached.
September 10, 2012
Rated 5 out of 5 by BenC Disney Package Rocks!!!
Stayed here with my family. 2 adults & 2 kids.
Everything was sensational. Great service & hotel. Very convenient for Disney. Great package deal for the family. Included 3 day Magic Passport for 2 adults and 1 child. We stayed 3 nights. Airport shuttle service to Haneda was also very convenient. All in all, a great stay at Sheraton. Great to know you get this same service here. Christopher was great in explaining the package to us and also giving us an upgrade to Club Lounge.
February 6, 2012
Rated 2 out of 5 by Reggie2 Disappointing at Best for Category 5 Hotel
This property is all about location. I give it two stars vice one only because of the location near Disney Parks. With or without the location, it is not worth the cost. I used points for three rooms, for two nights and quickly realized that I wasted a lot of points. A few thoughts I hope are helpful:
1. We had a standard room that came with two double beds. The double beds are big enough to sleep two adults. However, the rooms and especially the bathrooms are vastly outdated for a hotel in a Category 5 rating. Additionally, the beds are not up to the Sheraton comfort standards. The beds are hard and the bedding does not feel soft like the acclaimed Sheraton Signature Bedding.
2. The picture on the SPG website shows a beautiful resort pool and it is beautiful when you see it real time. Although the website briefly mentions you have to buy a pass to use the pool, what they don't tell you is it costs Y3800 (~$38) per person per day. That is an outrageous cost to use an outdoor pool, at a hotel you are a guest at, especially with a family. Sheraton needs to review this cost and policy if they are going to taut this place as a family friendly hotel. On that note, any amenity at this hotel will cost you more and it is not cost friendly. The bottom-line is that to use hotel services, you will get nickel and dimed to death.
3. The staff knowledge of hotel policy is inconsistent. For example: I was told as a Gold member all three rooms would get free wifi. Found out later that only one room would get free wifi. Was also told by the SPG desk receptionist I could use the indoor lap pool free of charge, went to use the pool and was told I had to pay the $38 pool fee, then later told I didn't.
4. For an international hotel, english speaking staff is not at a standard level expected. Fortunately, my wife speaks fluent Japanese so it was not a problem for us.
5. There was no apparent shuttle from the hotel to the park main gates. They claim to have a shuttle to Disney but the shuttle was not to Disney but to the Disney TRAM. Of note, the Disney TRAM is only 300 meters from the hotel entrance. The Disney TRAM takes you to the park gates, but you have to pay to use it. You can buy one way tickets or buy multiple day passes. A two day unlimited use pass cost Y800 ($8) per person. If you are there for multiple days, that is the most cost effective way to go.
There are a lot of great SPG options in the Tokyo area that are far superior to this one. If Disney is not a must in your travel plans or it is only a one day excursion, then I would seriously consider the other SPG options. Having stayed at others in the Tokyo area, the experience is far better. I can not recommend this hotel to anyone unless total cost is not a factor.
August 2, 2014
Rated 5 out of 5 by Howy Great hotel for Discney vacationwith family
Luckily I chose this hotel as my precious family trip for tis time, all my family enjoyed their happy hours during the stay, the varieties of facilities actually meet everyone's needs.
And, there was one thing impressed me a lot in these days, my child mindlessly dropped 10,000 yen in the garbage can, but the house keeping picked it up and honestly put it on the desk! I didn't have the chance to express my gratitude to this staff, I would require the management team in Sheraton Tokyo Bay Hotel to recognize his/her great behavior.
August 30, 2014
Rated 5 out of 5 by jll888 Excellent Resort Hotel
It is our second visit to Disneyland. We choose Sheraton Grande Tokyo Bay Hotel again because of the excellent experience we have from our previous stay.
We are not disappointed by Sheraton Grande Tokyo Bay Hotel this time. We were offered an upgrade to the suite room which was spacious with nice Disneyland view. Our stay was very comfortable with the kindness service of the hotel friendly staff. They never miss out any chances to offer their help whenever they can.
The Club Lounge was great place to enjoy the beverage and snacks after a long tired day at Disney Park.
The hotel lobby have a Playstation game area to play for free which is awesome. It have different game at each individual station.
For sure we will come back for this hotel again for our next Disney trip.
February 20, 2013