Rated 5 out of 5 by CKC1 Best Service & Food Starwood Hotel
This is by far one of the best Sheraton Hotel I have stayed. Staff are extremely attentive and their food quality is exceptional.
June 28, 2014
Rated 3 out of 5 by Andy773 Family fun
This hotel is good for families, if its just a couple I would not use this hotel again. The food was ok to bad at the buffet.
You had to pay to use the pool and it closed at 5pm when the sun did not go down till 7pm, why?
Not impressed with the hotel.
July 18, 2014
Rated 5 out of 5 by BenC Disney Package Rocks!!!
Stayed here with my family. 2 adults & 2 kids.
Everything was sensational. Great service & hotel. Very convenient for Disney. Great package deal for the family. Included 3 day Magic Passport for 2 adults and 1 child. We stayed 3 nights. Airport shuttle service to Haneda was also very convenient. All in all, a great stay at Sheraton. Great to know you get this same service here. Christopher was great in explaining the package to us and also giving us an upgrade to Club Lounge.
February 6, 2012
Rated 5 out of 5 by MAC671 Outstanding!
As usual, the amenities and staff from check in to check out are outstanding!
June 24, 2014
Rated 5 out of 5 by NAH76 Fantastic place for a family
We stayed at this hotel with our three kids (aged 7, 4 and 9 months). Our room was very comfortable with great beds, a large and super modern bathroom and very spacious. It was great value for money. We got a room on one of the themed floors which added to the kids' enjoyment. We also used the SPG Kids Pass for our older children's food, and that was a good deal. The food in the Grand Cafe was mostly good. We enjoyed the Continental Breakfast and the dinner menu. I only have a couple of minor criticisms, and they both relate to the restaurant. The kids' buffet was almost entirely "junk food": chicken nuggets, fries, waffles, chocolates etc. There was fruit and yoghurt too, but there weren't some more obvious healthy options: toast/sandwiches, cheese and crackers, vegetable with dinner etc. It made it hard to ensure the kids got a balanced meal. I also found the service in the restaurant quite slow, even when it was quiet. But it was very friendly service and these were only very minor issues with an absolutely great holiday.
June 21, 2014
Rated 3 out of 5 by PPH68 Good location to Disneyland and Disneysea
For family who plans to go to Disneyland and or Disneysea, this hotel is very closed to the Disney monorail station (2 minutes walk). Rooms in this hotel is considerably spacious but a bit old. We had two ocean deluxe rooms but the air conditioning did not work well as the rooms were not cool. The staffs are friendly though, and they speak English well.
July 9, 2014
Rated 2 out of 5 by NKately Room feels old
The room looks/feels very old, and the bathroom is not pleasant. Probably not actually dirty, but it looks like it is. Can not call this a 4 or 5 star hotel.
July 8, 2014
Rated 5 out of 5 by Micky7 Great hotel for family vacation
Our family stayed for 3 nights at family room on 8 floor. It was a 2 double + 2 single room. The room was big, comfortable, cute and clean with good view of tokyo bay. Breakfast was great and lot of varities. The hotel is located close to the bayside station which make it very convenience to going around disney resort. Staffs were very helpful from the check-in at welcome center to the hotel. Special thanks to Christopher Samaratunge, SPG Ambassador, who was super generous and helpful. We were very much appreciate his hospitality when our son was sick there. Sheraton Grande Tokyo Bay will surely be our preferred hotel when we have a chance to visit Japan again.
April 24, 2012
Rated 3 out of 5 by Lil28 Could have been better...
A few flaws with the experience made this stay not the most pleasant. Our request for non-feather pillows in the room was neglected even though it was specifically noted that the guest is allergic. The replacement pillows were the most uncomfortable ones ever and spoilt our sleep for the 4 nights that we were there.
Staff in General lacked attentiveness. No one offered to help us with our bags even though we were clearly struggling. Level of spoken English by the staff could be better too, especially for front line staff at the concierge. We felt disadvantaged by the language because we were probably losing out on a lot of information because we didn't understand Japanese.. For instance, there was a free shuttle bus from the hotel to the Disneyland station but no one bothered to inform us. We ended up spending more than $20 USD per person on the trains instead.
I would probably not choose to return to this hotel and try the other hotels in the vicinity next time.
July 5, 2014
Rated 2 out of 5 by UrbanDragun (Category 5 Hotel*) Surprising Disappointment
Why surprising? 1st encounter of staff was thru email - professional, swift, and concise. Check-in was promising upon arrival with a very welcoming atmosphere of the bell staff and gold/platinum SPG counter staff. The lobby was simple yet refined - a visual treat to enjoy... things begin to fizzle from there.
1. *Had to get gold/platinum SPG staff and bell staff to confirm how our luggage was to be handled since we arrived prior to check-in; bell staff presented us with a ticket which we gave to the G/P SPG staff who instructed us to give it to the bell staff - which we did, and the bell staff intersected us to give it to the G/P SPG staff - which we did not - thus instructing the bell staff to go and figure it with the G/P SPG staff. Result: resolved prior to us leaving to enjoy Disney. Confusion of staff was awkward
2. Hallways: Carpet appeared discolored and wet/stained
3.* Club level room: Very disappointing; - basically a room with 2 beds and a TV, 2 chairs, and a table. No desk, no dresser for clothes, no iron, no added/notable amenities, no wireless internet, internet LAN cord was very limited with its distance; 1 nightstand - which we had to bring over to the LAN cord in order to use laptop. I really felt as though I was in a motel and not a Sheraton hotel; Saver -bathroom was clean, and toilet was ultra quiet when flushed.
4. *Guest Service phone staff: Never addressed us by name, and acted as though it was an inconvenience for us to ask them for an iron; and when I questioned about wireless internet in the room, there was a brief but awkward silence, and then a brash " you don't get wireless in your room".
5. Room service (food): Hair in the food; this was swiftly handled when we notified the staff - complimentary fruit and bill reduction was provided for the inconvenience.
6. Braved room service again: Again hair was in food; I thought my wife was joking but there it was... we didn't notify the staff this time, and just left the food for pick up...
7. Club level lounge staff: Once coming off the elevators, the lounge is there - the staff looked, but didn't smile, nor greeted us. The next morning, although the personnel instructed us where breakfast could be had - which was on another floor, their demeanor was not very welcoming. They also told us that the lounge was for business access as if to discourage us from coming back.
8. *Restaurants: Buffet style was very average; no speciality dish. Aesthetics was nice. Order menu was the same as room service menu - consisted of about 12 items.
Asuka restaurant started off a bit rough, but was very pleasant and food was wonderful.
I could write for awhile, but I will conclude as follows:
Based on my visit - this was not a good visit. I would however recommend Asuka Restaurant .
May 29, 2012
Rated 5 out of 5 by Mie1906 Great stay with family
Stayed 2 nights during Christmas season. Great hotel for stay with kids. Special floor with theme rooms. Quiet at night as expected from families with kids. Breakfast with plenty of choice and catering the young ones aswell. Evening buffet didn't completely meet our expectations but still great choice with kids. Room was nicely decorated and nothing negative. Only our view was a bit disappointing (next door hotel mainly) but didn't spoil the fun. Car parking in basement perfect and convinient. Overall very good and for sure coming again in the future when visiting next doors park.
December 26, 2013
Rated 3 out of 5 by Japantrip Ok Visit
I did not have any issues with the stay at the hotel. However, the carpets need to be cleaned. I was very disappointed and disgusted getting off of the elevator to go to our room and the carpets were filthy. For this being a Sheraton I expected the standard to be better. I was also disappointed to realize upon arrival that the outdoor pool was closed. When I initially made our reservation I did not see anywhere on the site that the pool was going to be repaired. The pool was one of the reasons I chose this hotel and not one down the street. I looked at my confirmation when I received it to verify the dates. I never thought to check for pool closure. After looking at my confirmation upon arrival I did notice it stated the pool was going to be closed. We ate at the buffet one day and realized it was pricy for the quality of food. For the rest of our stay we chose to eat at the resorts and received better food for a lessor price.
June 27, 2014
Rated 4 out of 5 by AbbottWorldoffun Worth the stay
We enjoyed our stay. The staff was very knowledgable and helpful
July 1, 2014
Rated 4 out of 5 by Myzo this hotel is great,but...
I'm very happy to answer phone calls for this hotel. They answered me about how to get a TDL passport.,and so on.
But,the room is not clean for the price.
BedSheet had been broken.Chest is yelloed,maybe by Tabako(smoking).
and,I asked them to prepare a birthday surprize.my son,he is five years old.I tell them,he is five,but surprize card says six years old. So it is a free service, I can't complain...
June 24, 2014
Rated 5 out of 5 by Betty0318 Good Service, Kindly Staff
1. When I arrival Maihama Disney Service Centre, The Hotel Staff told us need pick up my parcel when I coming at night, but when I arrived all things already in my room.
2. Although the facilities is a little bit old, I am not sure I see the cockroach under the TV cabinet or not; the but some sweet service in side, like the stair for baby washing hands, providing baby's bathing bag.
3. How lucky for us, we lived in the front of the sea.
4. The most forget thing is we had so many
baggage, would like to borrow the stroller, then the staff coming and very kindly.
June 11, 2014
Rated 5 out of 5 by jll888 Excellent Resort Hotel
It is our second visit to Disneyland. We choose Sheraton Grande Tokyo Bay Hotel again because of the excellent experience we have from our previous stay.
We are not disappointed by Sheraton Grande Tokyo Bay Hotel this time. We were offered an upgrade to the suite room which was spacious with nice Disneyland view. Our stay was very comfortable with the kindness service of the hotel friendly staff. They never miss out any chances to offer their help whenever they can.
The Club Lounge was great place to enjoy the beverage and snacks after a long tired day at Disney Park.
The hotel lobby have a Playstation game area to play for free which is awesome. It have different game at each individual station.
For sure we will come back for this hotel again for our next Disney trip.
February 20, 2013
Rated 4 out of 5 by Ben2012 Not a hotel for business travelers
This hotel is great to take your kids/family on a weekend getaway to Disneyland, but probably not the best if you are traveling for business. The hotel also does not have very good access to the city, and does not have actually have complimentary shuttle service to the train station (as advertised).
The facilities at the club lounge were also somewhat disappointing for a Sheraton hotel caliber.
January 5, 2012
Rated 5 out of 5 by jll888 Third Visit to Tokyo Disneyland
This is out third visit to Tokyo Disneyland. No doubt Sheraton Grande Tokyo Bay still our first choice to stay. We have not been disappointed for this stay where the hotel had arrange a suite room upgrade again for our 3 nights stay here in Tokyo Disneyland. The staff is still very kind and helpful which make our stay very comfort. It will be our choice of hotel again for our next visit.
October 23, 2013
Rated 4 out of 5 by TravelBoy14 Enjoyable stay to visit the theme parks
Enjoyed a several night stay to visit the Disney theme parks. Hotel location is convenient with quick transport options to the parks. Hotel public facilities are clean and modern. The guest room was spacious but the furnishings were dated. Even if you don't have a theme park view, I enjoyed the other view which overlooks towards the sea as with the balcony open you can enjoy a fresh breeze. Staff were all polite, in particular the ladies who took our bags and assisted with the airport shuttle bus arrangements were extra courteous. A great finishing memory of our stay at this hotel property.
May 15, 2014
Rated 5 out of 5 by CK9923 Wonderful family holiday
Thanks to Sheraton Grande Tokyo Bay!
Espcially recognition to helpful sheraton hotel club lounge staff, Yokoda and Fumika for last minutes transportation arrangement to make my trip smoothly reached and leaved hotel.
Not to forgot nice and good ppl likfe GSM : Mr Christopher with good comunication, smilling face and good arrangement based on customer need!
November 25, 2013
Rated 4 out of 5 by Horatio This hotel excels in service
I am a tough grader and stay in stay in Starwood hotels worldwide.
Whether you are looking for R&R near Tokyo, as am I, or travelling from afar, a stay in the Sheraton Grande Tokyo Bay is a superb choice.
Outstanding service, from the Ambassador at the Concierge area for Gold/Platimum members..
At the station, upon immediately entering the Disney
Area, you will find a check-in second floor for Starwood. Your bags will be directly to your room while you enjoy the Disney Parks, Land or Sea.
You can walk easily from the Monorail stop to the hotel.
This is an original Disney Hotel, so Tokyo Bay is an aged dowager, but it is well preserved.
And the service is exquisite. The ambassador accompanied me to my room. And when I wanted to take a special picture of Mt. Fuji, the sea, and Disney, a hotel staff worker came up, opened another room, and let me shoot.
I plan to visit Tokyo Bay many times in 2013. Door to door from my place in Tokyo, it is less than an hour away.
January 1, 2013
Rated 5 out of 5 by bigmaclee Excellent Service
This hotel has excellent service in all aspect. We had a great time during our stay.
June 15, 2014
Rated 1 out of 5 by YuKK 大きな失望
May 4, 2013
Rated 4 out of 5 by Avenger50 Close to Disneyland
Loved my 4 night stay. Very comfortable. The staff was very nice and professional. The only problem was the high prices for their on property restaurants. We ate only once on the property. I recommend eating in the Disney parks or the Ikspiari shopping area.
June 11, 2014
Rated 1 out of 5 by Angela01 Good location for Disney
Hotel and room decor and furniture old and in need of update. There is no non-smoking one bed room suite. This is a family hotel, smoking should be banned.
September 22, 2013
Rated 5 out of 5 by Kamechan Fabulous Family Hotel
We had a most wonderful time staying at the Sheraton Tokyo Bay. The children loved the spacious and colorful room, the large bathroom, and the whimsical design of the floor. They loved the game center, especially when i had to do laundry (so convenient!) and also the games in the lobby as we checked into the hotel. The grounds were well kept, the staff were amazing, and the service was perfect! We loved the location to the Disney Sea Park. My son had lost the sunglasses on his Disney hat and the staff went out of their way to find it and send it to us. AMAZING! We had such a memorable 2 nights there that I recommend the hotel above all others to all friends and family who would like to visit the Maihama area. We just can't say enough about how the hotel met all our needs and exceeded our expectations. Our trip to Disney Sea was so memorable because of the hotel and the staff. Thank you very much.
June 1, 2014
Rated 4 out of 5 by Kenneth15 Massage was very bad
I ordered a massage service at Oasis on May 28 at 14:30. The massage therapist was very lazy; I noticed that he was dozing off several times. I wish I could get back the money (11500yen). I strongly recommend that you should fire him; he will damage the reputation of the hotel.
June 2, 2014
Rated 5 out of 5 by maricatitch You wont be dissapoint but
We love the hotel and this was our third time to stay at Sheraton Grande Tokyo Bay. We found to check in at the Maihama station desk was easier than at the hotel front desk since it was not crowded and credit card was accepted to purchase multi-days passports that helps for overseas tourist who did not carry around so much cash in different currencies. We were also offerred upgrade for the first time to the club floor on the 11th with some surcharge but I am not sure if it was worth it. It was great but the breakfast buffet selection was not as good as cafe downstais. Less crowded, yes it was true, as we were explained to but the only minor problems that I would say if I have to are that there was not much food selection on the 12th floor and there was a slight complication to use the free WIFI. Except that, staff was always excellent in manner, room is great, kids love the swimming pool, mini golf and game centre, and of course, we love the perfect bed always.
May 28, 2014
Rated 5 out of 5 Facilities very good for family travel
Location is very close to the bayside station of Disney resort line, just across the road arrived already. You may also take the shuttle bus instead for walk. Price is low and room size is big. We stay in a family room which have 2double bed and 2 single bed. Room also provided a doing table and 2colourful chair for children. The room service (food)is nice too, curry rice, spaghetti, rice w chicken &egg, congee, all taste good, esp the daily recommended spaghetti. For a 5star hotel, the price of food is not expensive too. Hotel also provide self laundry services for customers, washing machine and drying machine provided for wash the cloths and dry the cloths as you like.
July 3, 2013
Rated 4 out of 5 by HiGeoff Great for Disney Land/Sea but not for Tokyo Visits
Don't get me wrong. This is great hotel if you are there for Disney tours, but not if you need to visit/commute to Tokyo.
The cost of taxi trip to Tokyo city is around Yen 8,000-9,000 and it takes about 40 min. Another option is to take trains (Disney monorail, JR Keiyo to Hatchobari, Roppongi, in my case) if you want a cheaper option for under Yen 1,000. It takes about 75 min to 90 min depending on the connections and how fast you walk between changes.
Also, I found the breakfast is below my expectation. Extremely small selection for the amount of money you pay.
April 7, 2014