Rated 5 out of 5 by tk007 Great Hotel
This hotel was excellent for our stay at tokyo disneyland very nice room and staff and even some english tv channel to watch later at night.
February 15, 2013
Rated 4 out of 5 by JKhappy Child friendly features in room. Great ocean view.
I liked the view. It is very near Ikspiari mall which is good. Service was prompt. The room facilities were child friendly.
June 19, 2013
Rated 4 out of 5 by Iling Good place with great staffs
Cheerful and helpful staffs that offer helps during my check in, stay, and check out of the hotel.
November 14, 2013
Rated 4 out of 5 by Raymond64 The hotel is good value for money
We received an update to a corner room. It is a pleasant surprise for the extra space.
November 29, 2013
Rated 4 out of 5 by EdwardY Average Good
Average Good. But a little expensive while summer vacation especially Tokyo DisneyLand 30 years anniversary.
July 31, 2013
Rated 5 out of 5 by WorldTraveler71 Great location for visiting Tokyo Disney
My family and I had a great stay at the Sheraton Grande Tokyo Bay Hotel. I highly recommend it!
July 5, 2013
Rated 1 out of 5 by JIRO This hotel is very old and small .
Please do not think this hotel as Sheraton Grande .
This hotel is very old and small room.
September 3, 2013
Rated 3 out of 5 by blam Excellent Services but....
It was my first time at this hotel and I am impressed with the overall services. Your SPG team and hotel staff at the hotel are exceptional.
One aspect of the hotel facility needs a major improvement: Executive Lounge. I couldn't find the lounge initially as there is no signage anywhere. There was not enough food and when I asked if they had any more cheese and crackers, they told me they didn't have it anymore. The didn't even have Tobacco sauce. This was a surprise! The buffet at the Summit was forgettable. The food wasn't hot, limited selection but the staff was helpful. After the first day, we went to the first floor instead.
When we took the Airport Limo Bus services, your coordinator for the airport (on the first floor of the hotel) spotted the issues with the initial purchase of the Airport Limo bus. The team upstairs didn't bother to ask me which airlines I was going to take and prompted me to purchase tickets for the domestic flight. The coordinator was quick to fix the issue and correct it before we boarded the bus. She made me feel that she was in control and I had nothing to worry about. Great Job!
Both check in and check out were effortlessly and I do feel the staffs are well trained.
August 15, 2013
Rated 5 out of 5 by Ron70 Very convenient to the Disney Resorts and great service
The staff were very helpful from the moment we walked-in thru to leaving the hotel.
February 15, 2013
Rated 5 out of 5 Great Experience
Great food, great staffs. Club lounge is the best I experienced ever.
June 29, 2013
Rated 4 out of 5 by Yumama Nice and spacious room
We were amased to stay at very clean and spacious room:)
October 17, 2013
Rated 5 out of 5 by DavidK22 Service and location are the best
The vicinity to Toyko Disneyland and Toyko Disney Sea was great!
June 16, 2013
Rated 5 out of 5 by Clydek Great location
Met all expectations. Great hotel. Wine list could be improved.
February 19, 2013
Rated 5 out of 5 by Yishi1976 Good room services
The hotel staff soon brought the humidifier when I requested.
February 13, 2013
Rated 4 out of 5 by nyker1999 need little more training for staff
please be sure to anticipate what guests will ask.
March 2, 2013
Rated 5 out of 5 by linkin18 nice！
room and bath and bed and more ...very good.
February 2, 2013
Rated 5 out of 5 by CRDR Great Location
Caters well to family and business
February 18, 2013
Rated 5 out of 5 by Horatio Superb Choice at Disney
I have stayed at this property several times and it a superb choice if you are visiting Disney. Above all the service is outstanding, from the top down, from the General Manager to the clean staff, all of whom will greet you with a smile and a greetings.
I enjoy visiting Disney for R&R from Tokyo but whether you are a short-distance commuter or a long-distance traveller I highly recommend this hotel.
SPG recognition and friendliness are truly remarkable. On this trip, the hotel upgraded us to the Imperial Suite, 160 sq. meters, a separate "quiet room" with an exercise bike, 4 TVs, an 8 seat dining table. We had requested a view of Mt. Vesuvius to view the evening fireworks show. Our request was granted this visit and on other visits.
The buffet in the Open Cafe is excellent, the space is ample and the service is superb.
Visits to Disney are visits to fantasyland. Enjoyable in itself to see the joy of young children with their parents in the Open Cafe. Nice to see Japan birthing itself.
A very minor comment for improvement. In the Oasis Spa, I wish they included disposable combs among the amenities or reusable combs from a box as common in most spas. Otherwise you have to bring a comb from your room. Really a minor point but mention it for hotel management edification. A father was drying the hair of his child and was confused without a comb available.
July 7, 2013
Rated 4 out of 5 by lifeadventurelove really "average" stay, but considering it's next to disneyland and they have good service, i give it "Good".
Conclusion: really "average" stay, but considering it's next to disneyland and they have good service, i give it "very good".
This stay: 4 nights. Was upgraded to the one bedroom suite on the 12th floor, but it was smoking room, so i asked to switch. Chris S. (who was helping me) promptly switched me to 11th floor corner room, same space a bit shabbier, but still ok. Two double beds, two single beds. Bedding was ok, but pillow was too high, and the mattress springs are too old and too soft so i didn't sleep very well. it's a suite of of a sort but with so many beds, it's more of a motel feel. this cannot be level 6 SPG?! but then, it's a 30year property (albeit renovation done 5 years ago) and it's next to Tokyo disneyland! so it's a relative value thing. 12th Summit for breakfast, not super exciting in terms of appearance but it was tasty and efficient. The whole of Tokyo Disneyland is old and not efficient with the door to door experience (taking the 2 min bus from hotel to monorail bayside station and then couple minutes on monorail to Disneysea or Disneyland) but it is what it is. the silver lining is that the renovation makes the facilities (lobby, restaurants, Oasis (pool, sauna, play room) decent enough and slightly attractive. the rooms are terrible (given the price). But then it's Tokyo disneyland... (yes i am wavering on this property)
Pros: cannot get closer to Tokyo Disneyland than this, unless you stay at Disneyland hotel (there are two). built for families with kids. service is excellent, very efficient run
Considerations: (i) old and a run down (ii) old school design (the rooms) - every else is passable with the renovation they have done (iii) pricey and honestly not really the best value - but then it's Tokyo Disneyland!
feel free to send me a messege if you want more feedback on this property
About me: East asian male, based in Hong Kong, travels for business and pleasure 100-150 nights a year (most Asia), SPG platinum 75
April 6, 2013