Rated 3 out of 5 by Dr01 Generally good property but a few things need to be fixed
Stayed in a renovated room. Very nice. Clean modern hotel. Stayed there during the summer and the room was a bit hot when first arriving in the room. Air conditioner works fine but given the temperature of the room at arrival it did take a while for it to cool down.
The food at the hotel restaurants was not great but it was not bad. It's on par with what you might expect at Starwood properties in the USA.
I did have one fault with this property and it was with the internet access in the room. The network was extremely slow and frequently (every few minutes) dropped my connection. It was practically unusable. Unfortunately this appears to be a facilities issue and the property needs to upgrade its network infrastructure. Although I did speak with the manager on duty, there was nothing that could be done other than to use the internet in the business center. This was very inconvenient. For that reason alone, I cannot recommend this property. Not having functional internet access today is like not having phone 10+ years ago.
August 2, 2016
Rated 5 out of 5 by Horatio R&R Highlight
This hotel has long been a Tokyo day trip R&R spot for us. I do a self-organised Sprint Triathlon while my partner enjoys the pool.
The staff is always friendly in the hotel, the largest at Disney. The evening buffet is excellent.
This time the hotel opened a new Club Lounge on the 12th floor, formerly a restaurant. This was a good move as the lounge is way larger so there is no waiting to be served or to self-serve.
Areas for improvement:
1. The pool life guards should keep kids from jumping over lanes in the pool into the lanes reserved for adult lap swimmers. Annoying to have a splashing kid blocking my laps.
2. The fitness center is very poorly equipped. There are nothing but two treadmills and a couple of bikes plus a stairmaster. No resistance machines much less a rack of free weight dumbbells. Tokyo Bay can do better.
August 2, 2016
Rated 5 out of 5 by Molina16 Great Hotel Experience
The courteous and very reliable staff made our stay exceptionally relaxing. Every question/request were answered with a smile and politeness and if they don't know the answer, they will make sure find someone who can. The staff were apologetic if you were not happy with anything, they'll find a way to compensate it. Over all the hotel stay was great! The service and amenities was by far the best and location was perfect. BTW, the lunch and dinner buffet was awesome.
July 30, 2016
Rated 5 out of 5 by hoogiewoogie1 experience at sheraton tokyo bay disney resort
Service and kindness of staff excellent, helped solve problems and accommodations not really their own. made our overall stay welcoming and comfortable. clean and neat. level of service did not change even when after we checked out...still helpful and reassuring.
Little pricey on the meals even with discount courtesy tabs provided at the front desk at check in. For the sake of competing for discretionary moneys spent by the guests, Sheraton should price point their food closer to what is available in the Disney park...our first instinct was to wait to enter the park, though expensive as all resorts, it was still less than eating at the hotel...variety and quantity in one location Sheraton had disney beat.
To appreciate Tokyo 30 minutes by taxi...$60.00 US to down town Asakusa, train station if going farther, shuttles abundant, but no local town to walk to...transportation needed to reach local fare and shops. this is best for Disney only visitors...
July 22, 2016
Rated 4 out of 5 by HCAO Tokyo Disney Sea Stay
Stayed 2 nights to go to Disney Sea.
Coach service from Narita Aiport to Hotel should be extended to 9pm AT LEAST!!! The Hotel Management should consider most people come with kids and the large amount of baggage come with them. At the moment you have to take a long long long train ride if you arrive Narita after 6pm,
The person at the designated SPG Platinum and Gold counter served us with not a single smile. Standard Suite was available but was not offered until proven availability by showing SPG app on mobile. Spoke to a Duty Manager at Club Lounge about this next morning, was told because there was only a total of 4 standard suites in the entire hotel for Platinum upgrade. Very generous isn't it?
Nice fireworks view of Disneyland at night from the newly renovated room.
Club Lounge was child friendly but food and beverage are ordinary. The computers in the Club Lounge and the Business Centre are very old and slow, basically useless.
Overall a present stay with family if you want to be unreachable from work. Need to improve on Platinum member services and benefits. Definitely should extend coach time from Airports to Hotel.
July 11, 2016
Rated 5 out of 5 by Rarere29 Outstanding experience
My family and I travel regularly - 5 or 6 overseas trips each year. Our time at the Sheraton Grande in Tokyo Bay was the best travel experience we have ever had. The highlight was the staff - they were outstanding, always helpful and pleasant, from reception to the parking staff to the servicing staff to the restaurant staff. They were all excellent at their jobs and all did their best to speak to us in English, which was greatly appreciated (we speak virtually no Japanese). On the first night, the porter bringing our bags to our room saw we had a 4 year old girl with us and tracked down a kids kimono with kids slippers! Our room was huge, clean, air conditioning worked well, the servicing was quick, beds were large and comfortable, great bathroom. Our stay was the middle of summer, so it was busy but we never had to queue for anything the whole week we were there. The entire hotel runs like clock work, so management need to be congratulated. The Grande Cafe was brilliant - late night buffet which was handy as we stayed at Disneyland until closing twice. Food selection outstanding also. We will be back, guarantee it.
July 11, 2016
Rated 5 out of 5 by Barbarossa SPG POINTS!
I was already registered for DOUBLE-DOUBLE Points for 2 or more nights at any SPG hotel.
I stayed 3 nights from Saturday June 11, 2016 - Tuesday, June 14, 2016. A total of 3 nights!
I never received any Bonus SPG Points for the weekend stay at Sheraton, in a CLUB ROOM nor did I receive the DOUBLE-DOUBLE points as I received for a regular room at W Sentosa, for 4 days in February 2016!
I don't like being lied to or Cheated!!! I expect to receive my bonus Points that I earned!!!
June 27, 2016
Rated 1 out of 5 by PiedmontWalker Disappointment
I traveled across Japan for 2 weeks at the end of May and early June, and stayed in Starwood properties in Kyoto (Westin), Kobe (Sheraton), Hiroshima (Sheraton), and Tokyo (Sheraton) as a Platimum75 member and booking all stays with SPG points. Relative to the other properties, the Sheraton Grande Tokyo Bay was a disappointment.
SPG VALUE: Based on a comparison with the other Starwood properties, I felt that the Sheraton Grande Tokyo Bay only gave me the minimal benefit it had to.
.. the room assigned to me was a standard one with a view of the parking lot. It was on the Club floor but did not appear to be an upgrade. When I asked for a room change before breakfast (6:30am) I was told that all the rooms had been assigned. Finally, I was offered the same type room with a view of the bay but tole it wouldn’t be available until 6pm.
.. on the positive side, I was offered the 4pm checkout.
ROOM DESIGN: only the bare essentials are provided making it unsuitable for business use
.. there was only one electrical outlet, and it was not by the desk
.. the “desk” was a rectangular table with a center drawer
.. there was only one lamp in the room; none on the desk or night stand
.. the room controls for lights and HVAC were too high and unreachable by anyone lying in bed
.. the toilet was in a closet on the opposite side of the entry hall where the bathroom was located; probably a good idea if you have kids in the room.
LOCATION: most problematic for general sightseeing or business in Tokyo is the location of the property: next to Disney Resort.
.. To reach Tokyo Station requires at least 2 transfers: one from the hotel to the Disney Bayside monorail station, another (extra cost) from the monorail station to JR Maihama station on the Disney monorail, and another from Maihama to Tokyo Station. It took about 30 minutes to go from the hotel to Tokyo Station. There is a direct shuttle bus (skipping the monorail) to/from the property and the Maihama station, but on weekdays the service stops at an early 2:47pm.
.. The local Keiyo train from Maihama to or from Tokyo Station has 6 stops, and is often very crowded because of Disney Resort guests and employees going to or coming from the Disney Resort.
.. To get to or from the Keiyo train platform in Tokyo Station requires a lot of energetic walking. The platform is south of Tokyo Station and requires going down/up 4 floors, and walking on 3 moving walkways, and walking the long retail hall named Keiyo Street.
.. There are no obvious directions to guide guests to the property from the Maihama station. No signage or time table posted at the courtesy bus pickup area. Unless you speak Japanese there will no one to help you. I had to take a taxi to get to the property.
.. Weekends are very crowded with locals happily taking their families to the Disney Resort. The Club Room is overcrowded by families with children. The breakfast buffet is a zoo with long lines to get food.
CONCLUSION: Unless you are spending the entire time enjoying the Disney Resort, I would caution you to avoid this property.
June 12, 2016