Rated 5 out of 5 by PChong Very friendly hotel
Meets guests' expectation and excels in some areas, can be better with transportation - difficult to find taxi and a bit far to walk to the commercial zone.
October 4, 2014
Rated 3 out of 5 by phatav8r Barely 4-star service
I was seriously disappointed with this hotel, it's like Sheraton went in and bought out a Chinese 4-star and did some cosmetic upgrades. That's the problem with this location, its all cosmetic, there isn't substance to their management. Simple things like syrup with their french toast, regular milk that's chilled, not hot... a juice bar that isn't hidden in the back corner of the restaurant... fruit in the buffet that doesn't taste look like it was prepped yesterday and left on a counter. Pool closed, people smoking in the 'fitness center', this was not my best visit to a Sheraton of SPG hotel.
March 11, 2014
Rated 4 out of 5 by SUNDER0712 compliment
Irina (Sheraton club manager) was very helpful, courteous and a great person.
September 15, 2014
Rated 2 out of 5 by Andysu898 Hotel have a lot of potential
Good looking hotel. Best location in Shantou. Rooms overall very good layout.
Restaurants are ok. Foods need improve.
Executive lounge is so so, definitely need to improve food and drink selections and quality.
I am there for the whole week, every night almost served exact same stuffs.
June 29, 2014
Rated 4 out of 5 by odychu A Comfort Stay
My stay in this hotel is really enjoyable.
Appreciate the hospitality of the staff from greeting to check-out.
Definitely the best hotel in Shantou.
August 18, 2014
Rated 5 out of 5 by SamW111 Very helpful Staff
it is very pleasant stay, i have a group of friends (12) come with me for the weekend but we made decision in last minutes, suprisely once i sent the note to the GRO Minnie Wong for help in the mid night, i got response in 30 minutes of comfirmation, this is really beyond my expectation of how efficient the staff made their job... great hotel and i dont think anyone shall miss it if next visit to Shantou
July 28, 2014
Rated 4 out of 5 by KensterKingagain Flies on the salad bar / water puddle in the men locker room
The hardwares of the hotel are in the Sheraton standard but the softwares are questionable
Flies on the salad bar in the lobby restaurant gosh there were flies at the corn bowl when I was there last Thursday. This deserved no star. Just like those streets kiosk.
Puddle of water in the gym / men locker room. I almost slipped. Glad that I can balanced myself. The funny thing was the cleaner or janitor that came in cleaning, he has his trousers all flip up n wore a pair of those ugly Chinese slippers. Gosh. This deserved no star. I think this is the china thing.
Hope the management can improve these
May 10, 2014
Rated 4 out of 5 by Walterchen The best Hotel in Shangtou-Chaozhou area
This is a best hotel in Chaozhou and Shantou area.
I like this hotel not just the facility, but the service and quality are also good.
July 30, 2014