Rated 3 out of 5 by phatav8r Barely 4-star service
I was seriously disappointed with this hotel, it's like Sheraton went in and bought out a Chinese 4-star and did some cosmetic upgrades. That's the problem with this location, its all cosmetic, there isn't substance to their management. Simple things like syrup with their french toast, regular milk that's chilled, not hot... a juice bar that isn't hidden in the back corner of the restaurant... fruit in the buffet that doesn't taste look like it was prepped yesterday and left on a counter. Pool closed, people smoking in the 'fitness center', this was not my best visit to a Sheraton of SPG hotel.
March 11, 2014
Rated 5 out of 5 by Delli Hotel definitely the best to stay in Shantou
The hotel is fantastic for business trips.
The rooms are extremely comfy and great to come back to after a long day of meetings.
It has all the facilities if you wish to hold any business meetings there.
The staff are always friendly and welcoming from when you walk in the door upon arrival until you check out.
The only hotel we stay in when we travel to Shantou for business.
November 10, 2014
Rated 4 out of 5 by Cirebon Finest Hotel going in Shantou
Best thing going if you want an international type hotel in Shantou.
Food selection covers all worlds & presented well.
Staff & Managers went out of their way to help securing transportation/maps/interpreting the language.
Room service/turn-down service excellent.
Thanks & will return again.
November 5, 2014
Rated 4 out of 5 by i168 This hotel is expected to make you feeling not in Shantou
As a business traveler, it would be my wish to find a place feeling like home, or a place not same as where you were working during the day for business, after a hard day there.
Sheration Shantou could furnish me with quiet room, smiling faces and refreshing breakfast.
November 2, 2014
Rated 3 out of 5 by vee1 room
room has only one mirror, should have a full length mirror in the bedroom
October 31, 2014
Rated 2 out of 5 by Andysu898 Hotel have a lot of potential
Good looking hotel. Best location in Shantou. Rooms overall very good layout.
Restaurants are ok. Foods need improve.
Executive lounge is so so, definitely need to improve food and drink selections and quality.
I am there for the whole week, every night almost served exact same stuffs.
June 29, 2014
Rated 5 out of 5 by PChong Very friendly hotel
Meets guests' expectation and excels in some areas, can be better with transportation - difficult to find taxi and a bit far to walk to the commercial zone.
October 4, 2014
Rated 4 out of 5 by KensterKingagain Flies on the salad bar / water puddle in the men locker room
The hardwares of the hotel are in the Sheraton standard but the softwares are questionable
Flies on the salad bar in the lobby restaurant gosh there were flies at the corn bowl when I was there last Thursday. This deserved no star. Just like those streets kiosk.
Puddle of water in the gym / men locker room. I almost slipped. Glad that I can balanced myself. The funny thing was the cleaner or janitor that came in cleaning, he has his trousers all flip up n wore a pair of those ugly Chinese slippers. Gosh. This deserved no star. I think this is the china thing.
Hope the management can improve these
May 10, 2014