Rated 3 out of 5 by Desertlady A three day stay
This Sheraton was a good choice for us because it is at the airport for accessibility. We made a reservation online and confirmed a King room on the Club floor. It was confirmed and printed for us. When we checked in we were told the Club floor was not available with a king bed. The best she could do was on the 9th floor. Our first room #906 had problems. The first happening (within 5 minutes of arrival) was that toilet tissue holder fell off the wall. It appeared that the base of the fixture was broken for some time. Then the shower would not drain. NOT AT ALL. Yes, we knew how to set it for showering, but we had to "prop it open" in order for it to drain. This was done with the handle of a disposable razor (in its package). Third, the wastebasket had not been emptied under the desk. It was full of food trash wrappings, etc. We phoned down in the morning to ask to be moved. We were told the 10th floor was still unavailable, but that we could be moved to the 2 story suite right next door. Room 908 with the bedroom upstairs. The room worked okay, but the air conditioning on the upper area is quite noisy.
The front desk ladies Veronica and Agar were very helpful and courteous. Mayling Marenco in the Club Lounge was very friendly and attentive. The gentlemen at the "Bellman" desk were very energetic, and helpful and attentive. We appreciated that very much.
Yes there was construction in the lobby area, but that is necessary to update and improve the hotel.
September 23, 2014
Rated 5 out of 5 by MikeN56 Great for business travel
Good facilities and very close to the airport. Though it could do with a face lift!
September 21, 2014
Rated 4 out of 5 by Kena2 September
More coupons please. Hotel was clean and comfortable.
Would like free access to hot beverages like vanilla, hot chocolate 24/7
September 16, 2014
Rated 4 out of 5 by BAvila Excellent Services and Comfort
stayed for a night, outstanding costumer service and rooms very quite and comfortable
September 14, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 2 out of 5 by RafKam Just OK
Managed to have enough disappointments in a one-night stay here: paying for parking at an airport hotel seems a bitter pill to swallow. Room was ok, didn't seem like a Platinum upgrade at all. Still, was quite comfortable and a good bad. A number of facilities were unavailable, like the Club Lounge, so a very basic breakfast buffet was offered (we're talking some pop tarts, filter coffee and bagels). Gym was also closed, so not much left in terms of facilities. The tiny pool could be appealing to kids, but anyone else would want to stay as little time as possible at this property, which is exactly what I did.
January 10, 2012
Rated 2 out of 5 by Frankgum1 Hotel and staff need improvement
Check in person was not helpful and it seemed to me it pained her to help. Did not get the room I requested and she made no attempt to help. Room was dirty and on second day was not cleaned till very late in the day and still did not supply all items.
November 14, 2013