Rated 5 out of 5 by Diors Great Customer Service
After a nice check in with the front desk we decided to hit the pub for a bite to eat. I am a club sandwich guy, and when it came out I was a bit disturbed by the fact that it was served with deli turkey! Upon voicing my concern, Jay at the bar went to the kitchen and brought out fresh sliced turkey breast with a visit from the executive chef, Frank. They re-did the sandwich and Frank came out to ask our opinion and if there was anything else he could do for us. He made us feel at home with a nice brief conversation. It was a great touch and well appreciated!
April 9, 2014
Rated 4 out of 5 by CGOOT Good airport hotel, but fix transfer ops.
Hotel is just right for the casual overnight-airport stay. But one critical aspect of service for a hotel like this is the free shuttle. Note that the shuttle is mentioned in the first line of copy on the hotel home page. The shuttle is run by a contractor, which is no excuse for not having recognizable signage on the bus front as well as some sort of programmable pickup system. The current "system" is pathetic. After the bus drove right by me, I called the hotel and gave them my door number, ie the Miami airport has specific numbers for every exit. Instead of giving that to the driver, the hotel gave them them my arrival airline name -- huh? Arriving pax are all going to have cell phones - just have them call the desk with exit door number, give that to the driver and all will work fine. And put a sign on the bus front that even old/tired eyes can read!
April 10, 2014
Rated 5 out of 5 by dkperrymsw Concierge was excellent.
The Concierge was so helpful. Alain especially was a great help in making arrangements for a car and siteseeing. Kudos to him!
April 9, 2014
Rated 5 out of 5 by raefarms Quiet Oasis
Despite being near the airport the Sheraton was extremely quiet and restful. The pool was as warm as bathwater and got great sun in the afternoon. Enjoyed every meal at our conference and those ordered in the restaurant.
April 7, 2014
Rated 3 out of 5 by leo24 This hotel has an excellent location
The hotel is good and the personnel polite. They have some problem with the cleanness because when I checked in my toilet was clogged
April 3, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 4 out of 5 by MM14 Good For Business
This hotel is good for business travel because it has a central location. It is very busy with large groups and airline crews; however, there are still a lot of people on vacation staying here as well. The food is good for a hotel restaurant and there is also a separate bar with different menu items.
The fitness center is very good for a hotel and the pool area is small, which not ideal for vacationers; however, the restaurant does have nice outdoor seating. The staff seems eager to please the guests, which is the key to a great stay. It is also a great value compared to the beach properties.
March 19, 2014