Rated 3 out of 5 by Jay16 Parking is not user friendly
Inital arrival was very fustrating. Valet was behind. Self parked and had to walk behind the hotel to get into the lobby with lots of luggage. My room key was not coded to enter/exit garage. Scanner would not read any of my credit cards so I could not leave the garage without waiting for help from the hotel. Room was great. I could not check out. Tried calling from room, no one would answer.... went downstairs to lobby. The line was very loong with one one person behind counter. There is no excuse for a hotel next to one of the largest airports in the country not to be staffed.
August 22, 2014
Rated 3 out of 5 by ED6868 friendly staff
Ms. Agar give me a hand when dry machine
out of order in time and help me to finish a parcel pick-up by UPS. Those thing will only
happened when stay in Sheraton; because
they always find good staff to give the best
August 21, 2014
Rated 4 out of 5 by mailo Nice Hotel near airport
Nice hotel near the airport. Costs average.
August 20, 2014
Rated 1 out of 5 by Jackbenimble Terrible attention to detail
At checkin I was told I was not a platinum. After big argument the explanation was that when I made my reservation at the beginning of the year i was gold so that is the info they had?. Been a while since a maid walked in the room with no announcement too. i called ad asked for breakfast hours, they answered with the shuttle schedule. lounge food was minimal and of low quality. I called for a room cleaning one day and no one ever showed up. I think the staff has a problem listening to customers or maybe I should speak Spanish to be understood?!
August 14, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 3 out of 5 by RJSCOTTJR Average to lower end of Sheraton family...
Awkward location near the Miami Airport. It is an older hotel that has had light updating. Decent place for no frills business travel, however, wouldn't recommend for leisure travel. Clean and in acceptable condition.
August 9, 2014
Rated 2 out of 5 by RafKam Just OK
Managed to have enough disappointments in a one-night stay here: paying for parking at an airport hotel seems a bitter pill to swallow. Room was ok, didn't seem like a Platinum upgrade at all. Still, was quite comfortable and a good bad. A number of facilities were unavailable, like the Club Lounge, so a very basic breakfast buffet was offered (we're talking some pop tarts, filter coffee and bagels). Gym was also closed, so not much left in terms of facilities. The tiny pool could be appealing to kids, but anyone else would want to stay as little time as possible at this property, which is exactly what I did.
January 10, 2012