Rated 2 out of 5 by OOBE Stay 6/25/14
Arrive around 3:00-3:15am. Delay flight. Could not check me in as the system was running and needed "the batch to end" before I could be given a room.
Finally was admitted at 3:45. Left the hotel for my next flight at 6:08am. Still dont have my credit or my points on the system.
July 19, 2014
Rated 5 out of 5 by PapaGfla This place can be great
Being right next to the Miami Airport, this place is an incredible place to stay to catch a flight and/or park your car (we almost always park here).
They are remodeling, so current facilities are a little underwhelming. We'll hope to stay here when things have improved.
On Friday night, I went to the SPG gold/platinum counter to extend my check out. The petite young lady working the Gold/Platinum counter that night seemed to need to step in the back for everything. In addition, I was told to leave and come back when I could establish my Gold status (a benefit of one of my credit cards). After I called and the SPG associate assured me that the changes were immediate, I waited ten minutes and went back down to talk to her. She seemed more than a little self-satisfied to inform me that the system still said I was 'just' preferred.
Enter Gerry, the woman was kind, friendly, and most important, customer focused. She called and confirmed my Gold status, extended my checkout, and even had a toothbrush sent up to the room (we were staying due to an unexpected flight delay). Sheraton should clone her!
I have rated the food and beverage poorly due to the near complete lack of facilities. In addition, I'm not sure why the Tike wasn't yet open when we left.
On another note, the Pure system, I'm sure, makes for great air; however, the blue LED when it is on really illuminates the room. Should you do a search on 'sleep blue led light' you will see one of the top results is a Harvard article about the ill effects of artificial blue (especially LED) light on sleep!
July 20, 2014
Rated 4 out of 5 by TMuter Quite Satisfied
We were quite satisfied with the room and overall ambience with the hotel.
July 16, 2014
Rated 1 out of 5 by Luckymeme Worst place for vacation
people who work in that place are just strange. They act like mafia and only money can make them happy!!
To ask for a small refrigerator, it's $20. To get the free Shuttle, you have to pay $20,. But be careful, if you agree quickly to $20, they will hike it to $30.
If you set on a one of the tables that belong to the bar but it's placed in be lobby, someone will come and ask you to move and set somewhere else.
Don't also be surprised to find $15 parking charge per night for your car when you get your receipt, because the charge is legitimate and stated in small letter somewhere on your confirmation .
July 8, 2014
Rated 5 out of 5 by 2hot4u2handle Just spending the night.
The hotel was beyond what I expected!!!!
July 14, 2014
Rated 3 out of 5 by JDUBJ Best choice among poor choices for Miami Airport hotels
This is the best choice for a Miami Airport hotel. The hotel that is actually in the Miami Airport is just terrible. All of the other airport hotels are too far away. That's what makes this the best choice.
July 13, 2014
Rated 5 out of 5 by Travelman1 A Home away from Home.
Every time i check into this hotel i feel like i'm in my home away from home. I always love to see the smiling face of Agar Geneus at the front desk and Mayling Marenco in the Club Lounge.
They are 2 of the reasons i keep coming back time after time, even though on some occasions i could save a few dollars at the sister starwood hotel a few blocks down the road.
Geri, at the front desk is also a very happy sight for traveled eyes as she always has a great disposition
and always remembers my name. Its always like a home coming to me.
The Dolphin mall is alway's a stop for me and the bus picks you up right in front of the hotel . I love the golf course view, and the walk or run from the hotel to the shopping area about 2 miles down the road if you follow the Golf course.
I have never had a problem running or walking in the area in the morning or afternoon. Always will be my first choice in the Miami airport area.
Great Job and Great Service , Agar,Geri and Mayling...
June 23, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011