Rated 3 out of 5 by ronton average for airport hotel
Hotel was good, decent, biggest disapointment was club lounge. They had converted a hotel room into a pseudo lounge unsuccessfully. Much better to give something to premium members at the hotel reestaurant then to "pretend" to have a lounge and disappoint. other than that it was as expected, the shuttle picked up, check in was ok, rooms were clean and the shuttle took us back to the airport. All I was looking for.
May 20, 2012
Rated 3 out of 5 by mike33 Staff accommodations
I booked the hotel through Sheraton .com and selected the extra points for no service to my room. I didn't realize i needed to hang the notification on the door handle. after calling the front desk to see why my room was cleaned I wanted to still get my points. The front desk was not accommodating at all to mention if I would take the necessary steps they would honor my points, but rather argued with me about it.
February 10, 2013
Rated 5 out of 5 by RegMerc Excellent Hotel
I stayed in this hotel for one night. This hotel is very nice, and clean. I like the setting, it is very welcoming. My only problem was with the front desk, she was not welcoming at all. As a gold member at the time of my staying, I had to wait for a long time to be serviced. When I finally made it to the front desk, she was a bit unprofessional. Overall, I still like this hotel. First time for everything.
October 26, 2012
Rated 4 out of 5 by reitz37 Good airport hotel
I travel a lot and felt that this is a good airport hotel. The location is great, the people were all very nice and the hotel was clean. All of the common areas appeared current and clean. We were happy with our overall experience at the hotel.
The only recommendation for the hotel is to update the furniture. The furniture in our room was dated and couch cushions were in rough shape due to excessive use.
July 11, 2012
Rated 3 out of 5 by leo24 This hotel has an excellent location
The hotel is good and the personnel polite. They have some problem with the cleanness because when I checked in my toilet was clogged
April 3, 2014
Rated 4 out of 5 by Mary1023 Overnite Cruise Hotel
I liked this hotel. Only the menu $ was expensive. But Breakfast was complimentary and it was an outstanding Sat. Brunch. They serve the very best French au gratin soup. Great airport or pre cruise hotel. Free shuttle to and from airport and $25 taxi or their shuttle to the port. Great poolside. Within 20 minutes of Miami attractions. Next to the golf course.
February 2, 2014
Rated 4 out of 5 by Waldi123 good for travelers
Well situated in terms of distance from airport and public transport.
Central AC was working to noisy (looks like rather old) but you can stand.
There should be clear instruction accessible inside hotel how to get and use public transport in Miami which is really convenient. Also searching the hotel webside you should have possibility to find the instruction how to get to hotel with public transport.
October 13, 2012
Rated 1 out of 5 by dianjima Not a safe place to stay
Overall you had no feeling of being safe from the local panhandlers that were always on the prey around the Hotel. No clear pricing on room service items (which were way over priced). Placing a $ hold on our daughters home account(although we booked TWO nights with points, stayed only 1) placed a uncalled for burden on her in a trying situation, her grandson was being seen at the Palmer HOSPITAL.
April 19, 2013
Rated 4 out of 5 by Bob2013 Great hotel for the rate
Loved this hotel ~ there were two problems. One ~ they didn't send up a room service request when I asked. I had to call again when I got back to my room.
Two ~ I couldn't turn the heat on. The room was FREEZING so I didn't sleep well. i talked to a few other guests, apparently this is a problem. Even when I turned the AC up to 90 degrees... it still pumped out cold air.
Sheraton - fix this.
January 21, 2013
Rated 4 out of 5 by Walker2012 Beautiful hotel.
The hotel was very close to excellent, all expectations were met. Our only complaints were that there were strings in the room and some trash underneath the bed. Other than that, the shuttle bus ride to and from the hotel was beautiful, big shout out to our shuttle bus driver, Geo!!!!!!!! Geo, you were great, beautiful personality. I will be recommending you to all family friends. Thank you.
May 10, 2013
Rated 3 out of 5 by Stevie2 Dirty bath tubs and cold breakfast
I am a Platinum SPG Member and stayed at this hotel before and after my recent cruise (end of Nov. early Dec.) and was not impressed with the cleanliness of the washroom, especially the dirty tiles in the tub. Breakfast was so so at the restaurant. The omelet/eggs was the only thing that was hot because they have a omelet station there, otherwise, bacon, potatoes and sausage were stone cold!
December 7, 2011
Rated 2 out of 5 by Bahamian Alot to work on
No one asked if I was driving when I checked in but I was charged for parking even though I didnt have a car. The phone operator told me 1800 calls were free, i found out at check out, that was a lie. Local calls is charged more after a certain amount of time, nobody said so. They said it was written somewhere by the phone. I couldnt find any info so I had to call and was misinformed.
August 20, 2012
Rated 4 out of 5 by vbsafety Highly Recommended
The hotel is ideally located ad sits off major highway and interstate. Reservation staff accommodated changes and re-bookings professionally. The lobby / reception / rooms was spacious, clean and welcoming. Was not aware of the parking / valet service (USD 15/night) which is little expensive. As part of the loyalty program, parking fees should be waived for SPG Platinum/Gold members.
February 18, 2013
Rated 2 out of 5 by tiger rr
in the room there were a lot of spots where the cleaning department hasn't been for at least a year.Broken stuff for example to open the window.
Staff average: some were very rude and some very attentive and friendly.
Food was much below our expectations.No real flavour =dinner and breakfast even hairs in the bread(definetely not ours)Not all the material which was used was clean.
February 19, 2013
Rated 2 out of 5 by Bobby01 Sadly
I make a reservation for me and my family and they took It off, because of this situation I was not going to stay with You, but You still charge me for the hours I staid in the room, even when It was your mistake and I has to search for another hotel at 10pm with the rest of my family.
Also in the afternoon I left the room and when I come back It was not clean, and It was 6 or 7 pm
August 22, 2012
Rated 4 out of 5 by desmoman900 Great place to stay for a business trip
Extremely accommodating, friendly staff and a great breakfast. I would rate my stay way up there if it wasn't for the long strands of hair that I found in the bath tube as I was entering it to take a shower. Even though I know this an exception rather than the rule in Sheraton Hotels, I wasn't a pleasant thing to see and made me wonder about the cleanliness of the rest of the room.
October 24, 2012
Rated 4 out of 5 by AAC123 Need more outlets in the room
Only recommendation - need more outlets in the room: especially at desk. Had to unplug lights for me to charge my computer and my phone
March 26, 2014
Rated 5 out of 5 by Bernadette3 Good location
Excellent location for Miami airport with lovely pool & very pleasant outside facilities for eating with view of golf course & canal. Shuttle to & from the airport was very frequent & efficient. Not having brought our own computer the business centre was great.
March 4, 2014
Rated 2 out of 5 by YMB1 Not as expected
My room was nice although the airconditioning was not working and the outlet in my bathroom didn't work. I advised the front desk of the issues as I headed out for a business meeting. Four hours later I returned and nothing had been done. I called again and although I was offered another room, I was heading to a business dinner and taking the time to move wasn't an option.
December 3, 2012
Rated 4 out of 5 by crb01 Excellent fif you want to be close to the airport
The location is very convienient if you have business at the airport or you just want to overnight for a connection to a cruise or another flight. The staff was very friendly despite constant business
March 16, 2014
Rated 5 out of 5 by vibes99 Great location easy to get to the airport
Easy to get around from the hotel and great service. Good service and very nice to be so close to the airport. Relaxed atmosphere!
March 25, 2014
Rated 2 out of 5 by airwizard Service was not on top of things
Got into the room late and found out, that there is no shampoo nor bath gel provided. So I called the receptionist, who apologized for having forgotten to put one in the room. She told me she would send somebody up to bring me one. After half an hour I gave up and dropped dead to bed.
February 20, 2014
Rated 1 out of 5 by Brenda60 Please Clean Your Rooms
Once again, I checked in to a room where it was painfully obvious, that the floors/carpet had not been vaccumed since the previous lodger. The bathroom floor also had hair on it as did the sink and bath tub.
March 13, 2014
Rated 5 out of 5 by Melanie Sheraton Miami always hits the mark
This is our fourth stay at this airport-handy hotel in Miami. As always, this hotel totally suited our needs. The staff is kind and efficient. Special thanks to Yury, Miguel and Victor - who have remembered us from past trips and take such good care of us. Sometimes traveling can be stressful, but this 'leg' of our trip is always pleasant, comfortable and hassle-free.
May 27, 2012
Rated 3 out of 5 by RTBVNZ Disapointed
The over all staff at this facility was good , The parking card scanner was inop and was a pain to have to wait on the staff to come all the way yo the garage to let me out every time, The room a/c was very poor it only cooled down to 73 in my room and the office sent a repair person up every evening for 3 nights to repair it ,which worked for about couple hours.
September 16, 2013
Rated 4 out of 5 by SkyMaiden777 Hotel bar & restaurant staff very attentive.
The bed and bedroom decor exceeded my expectations and therefore needs. Also, bar staff are knowledgable of their food/bev products offering good service and warm hospitality.
March 17, 2014
Rated 2 out of 5 by boatshow a-c problems
a-c could not be modified. no way to adjust temp, or should i say when you adjust temp nothing happens. room was too cold and my wife was not feeling well. told desk and they said nothing could be done - all rooms are controlled temp. lousy set-up. ended up getting on chair and trying to close off vent - not exactly safe.
also hard to get to from the south.
February 18, 2013
Rated 2 out of 5 by JYK06 Just ok...
The staff were super unfriendly at check-in, my keys didn't work twice, and the parking is horrific. There are no elevators to the parking so you wind up carrying your bags either up or down stairs. And the parking is a maze!! Zero recognition of being a SPG member including not even acknowledging it at checkin. Property is very difficult to get to as well.
October 6, 2012
Rated 5 out of 5 by jamieatsea Check in
I would like to commend Tori who is one of the friendliest reception agent I have very had the pleasure of delaing with . I have not stayed at the hotel for many months but she recognised me and made me feel very welcome and I appreciate that very much. I am staying again 26-28th Feb and hope she will be checking me in again , a great way to start the stay.
February 10, 2013
Rated 2 out of 5 by Latam1 Clearer Explanations prevent unsatisfactory results.
1)When I arrived I was told that I could choose between self-parking and ballet parking, (I chose self-parking). What I was never told was how much I needed to walk in order to go from the parking lot with all my luggage (4 people) to my room.
2) I misunderstood that as an SPG gold member I was getting free parking , and at the end I was charged for it.
September 3, 2013