Rated 5 out of 5 by LetsGo Everything was Great!
The staff here are all very friendly and helpful. From the second we stepped off the airport shuttle, they were making sure we were taken care of. After a long day of travel, it was nice to be greeted by such friendly faces. I hadn't put my SPG # on the reservation and as soon as we stepped up to the desk and I had my card in hand, our SPG room was made available. We stayed for 1 night before a cruise. The room was comfortable and the breakfast buffet was great. Will definitely stay again!
December 28, 2012
Rated 5 out of 5 by C2PJean Corporate Meeting Success!
Starting with Aileen - I knew this would be the place. Then on to Amanda and Sissi who pulled it all together, dealt with every detail and bent over backwards to make anything I wanted happen- This was definately the best location I could have chosen. Ernesto was always there to make sure I had everything I needed. The wait staff was fantastic! The location was simple, the comfort of the meeting space was superior and the food was outstanding. I highly recommend them!!!
October 23, 2012
Rated 2 out of 5 by MJD67 Convenient to airport, but don’t stay here
First and last time I will stay there. By far one of the worst Starwoods properties in this area. Staff seemed to care less about guests needs.. and even as a Platinium member there seemed to be no concern. Property is in DIRE need of renovations, bathroom was HORRIBLE with tile grout issues, mold stains, and general musty unclean odor, towels provided were frayed on ends too... all carpets were well worn and need replaced, and as I went up to the Club for breakfast they had ceiling support jacks in the hall-way holding up the roof. Club breakfast was not standard either.. no hot food options available, just cereals, juices coffee and pastries. Valet took forever to bring the car around even after I called down 10min prior to check-out. Was really disappointed as I know the Sheraton brand deserves better representation.
March 23, 2013
Rated 5 out of 5 by fishindude644 Great place to stay!
Would definitely stay again. But don't buy ANYTHING from Farina's Pizzeria. We ordered steak subs and garlic bread. Man said it would be 35 mins, we waited an hour 10 mins and called back then was told another 35 mins. When we finally got the food (if that is what you could call it) it was very disappointing. The garlic rolls didn't have any garlic on them and were tough like 5 day old rolls. The steak subs had no steak on them , just some kind of mystery meat. Delivery guy should speak a little basic English also. I ended up throwing most of it out. The hotel should do something about the local food buisnesses they let put fliers in everyones room. At least make sure the food is edible. All the vending machines on every floor were inop also. Not sure if it is planned that way so you buy from their store but did seem kinda strange.
May 12, 2013
Rated 4 out of 5 by Julia110 Pleasant stay and good value.
The hotel is from an old era, but after all, it was a very comfortable stay, helpful, friendly staff, clean, well appointed rooms, good food in the restaurant, nice size, warm water pool.
June 19, 2014
Rated 4 out of 5 by Mike360 Great stop over
Great priced stop over hotel when flying into Miami, free hotel shuttle to hotel, quick, easy, efficient check in. Room was fine if a bit dated but overall met our needs fully. Club lounge great for a light snack and drink after a long flight, Continental breakfast in lounge also met our needs. Staff in lounge excellent. Ideal location to stroll across to pick up hire car at the Miami Airport car rental centre.
October 13, 2012
Rated 3 out of 5 by jdaniel Rooms are in dire need of renovation
I published a detailed review on Trip Advisor that expressed my displeasure with this property and I am glad to report that the GM responded advising that there are room renovations coming! The room was, in a word, scary and you just didn't feel as though you were in a healthy environment. It is difficult to rate the room that I had north of a ONE. The high quality food, meeting facilities and personnel were superb - but it was still sad in the evenings to come back into a room that was in DIRE NEED of renovation. And make certain that you pay the price to get a golf course view room that has been renovated
June 11, 2012
Rated 5 out of 5 by Dianne47 Extra long stay
I had to have surgery and as a starwood platinum member and staying many times at the Sheraton Miami Airport Hotel decided to use that as my base for my daughter in law to be able to get to Mt Sinai be with me for test an surgery The expected time was 5 days and because of complications extended on a day by day basis extended to 9 days. It was only 10-15 minutes between hotel and hospital. Agar Geneus at the Starwood check in handled all our needs with ease and no complications a no stress situation. She has always treated me with upmost service. Victor,, Yuri,and Jay at Vin Fiz made sure she had great service and watched after her. The whole of the staff actually were fabulous and I can't say enough. Thank you all.
May 25, 2014
Rated 4 out of 5 by Smiler Sheraton MIA
Standard Sheraton service; reliable and solid. Great bed as ever!
June 19, 2014
Rated 5 out of 5 by 2ndVacationPete Great stay
This was a pleasant hotel to stay in. The rooms were comfortable, especially the mattresses. It is close to the Airport and provides a free shuttle to and from the Airport. It is well located in Miami to major roads and to public transportation. We enjoyed the view, the pool, the resturant and the Preferred guest floor facilities.
January 7, 2014
Rated 5 out of 5 by RGoes Even when not everything goes perfect, someone make the difference.
I'm a frequent traveler to this facility for more then 20 years.
As I come from South America, my flights arrive very early in the morning and sometimes I have to wait for the accommodation.
This time the welcome at 6 am was not the expected by the front desk agent but Mrs Cecilia Suarez made all difference with a warm welcome at breakfast as always.
November 14, 2013
Rated 5 out of 5 by KCLARKE37 Wow
The bellmen are the best. Smiling, friendly, engaging, fast. Special: Jefferson and Kory.
Restaurant: Bostone was amazing. I have food allergies and he took special care to make sure that my breakfast was perfect. He was most friendly and professional. You are lucky to have him. I have stayed at this hotel often. I am never disappointed.
November 25, 2013
Rated 5 out of 5 by Mary06 This hotel was excellent
This hotel had everything that we needed for a short stay. Very clean and staff very helpful for whatever we needed. Went above and beyond helping us get to and from Coral Gables! Enjoyed the pool and fitness center and our room could not have been nicer. Shuttle service on time to get us back to the airport! Would recommended this hotel to everyone.
May 28, 2013
Rated 4 out of 5 by Caspiana Sheraton Airport Miami - great hotel but isolated
The airport hotel was very comfortable with great opportunities to sit outdoors at the pool or at the bar. Great to have free wifi also. The hotel is very isolated so unless you have a car, you will be very limited for things to do outside the hotel or to eat elsewhere. There is a free shuttle to the airport that runs frequently. The hotel is very close so there is a fair amount of noise from the airplanes. The restaurant is fairly expensive. There is a shuttle to the nearest shopping mall located about 6 miles away for a $10 round trip per person.
May 27, 2014
Rated 4 out of 5 by MichelZ Very Comfortable bed
I have been going to Miami for business quite often lately and from all the hotels in the area, I believe that Sheraton MIA is one of the best for value and location. The staff is very attentive and professional. Rooms are very clean and the bed is super comfortable and the Golf view is very therapeutic. Recommending it strongly.
February 22, 2012
Rated 5 out of 5 by Mars Hotel was wonderful!!!
My husband and I stayed here for our 6 year wedding anniversary to enjoy Miami! The pool area was very nice and the outside bar was great! We enjoyed the front desk staff and visitors that we meet. The hotel was about 20 minutes from port of Miami but right across the street from bus and trail station. Very close to airport!
April 29, 2013
Rated 1 out of 5 by coco This hotel is horrible!!!!
I have 6 rooms booked with double beds and when my group arrived the hotel for check-in, they told us that there are no double beds available, only King size available for all 6 rooms. Also, they over-charged us by one room (7 rooms payment rather than 6 rooms payment) and denied the fact by not issuing a credit back to us.
March 8, 2013
Rated 3 out of 5 by 2002plat Almost
This hotel met my expectations, unfortunately I was not expecting much.
The shuttle from the airport was prompt and the driver was courteous. I enjoyed the décor in the lobby, the front desk staff had an employee working the SPG line who was not used to checking people in so that was a slow experience. My room was plain and drab, moldy smell in the bathroom… but that is the same in most Miami hotels.
The club lounge is small and the evening food was cold pasta salad, fruit, cheese, and fruit and grain bars. There were soft drinks behind the bar. There were no hotel staff in the lounge so dirty dishes were next to the food.
I went to the bar to get dinner, I did not eat in the lounge. The bar staff was very friendly although the bar furniture was showing lots of wear and tear. I ordered a burger cooked medium. The burger came out well done, but at least the fries were cold.
Others were eating at the bar and their food looked good …. Maybe I should have ordered a sandwich
January 20, 2012
Rated 5 out of 5 by Cshell A great way to start our vacation!
This hotel is beautiful and the staff was very friendly and helpful. Getting around is extremely easy due to the free airport shuttle, the proximity to the MIA mover and train station and you can walk across the street to the car rental center. Also the breakfast at the hotel restaurant is WONDERFUL.
October 31, 2013
Rated 2 out of 5 by JLJB2 category 3?
big disappointment, no upgrade, no "suite night" award. Too few elevators, always had to wait long, very poor club lounge, no alcohol drinks, had to drink coffee from a starbuck beaker. Old room refurbishment overdue, dirty bathroom. All in all, never again.
I could have know, the price was too cheap
October 5, 2013
Rated 3 out of 5 by HiggyHockey2012 They spent their remodel budget on the lobby
Got upgraded to a bi-level suite on the top floor - great, but the room was very dated and smelled of mildew/mold on both floors. The ventilation system was clunky and noisy. The lobby and club lounge are beautiful but its obvious they didnt spend a dime on the suites....
December 5, 2013
Rated 5 out of 5 Exceptional!!!!
This the second time we have stayed at the Sheraton Miami, we were treated like family, Fabiola at check in, Victor and Miguel in the bar, Bostone in the restaurant, all extremely friendly and hospitable.
This hotel is really a home from home, we are truly excited about planning another visit.
May 13, 2013
Rated 5 out of 5 by Rach18 Great Location and Comfort
The hotel is just accross the airport, and next to the metrorail station, if you don' have a car there. The golf course surrounding the hotel gives it a nice landscape and view. A reasonable fitness center for a hotel and very comfortable rooms. It should add more cable TV channels.
August 17, 2012
Rated 1 out of 5 by Kasper2666 Poor service....especially for SPG members
This should be a great hotel. It is in a good location though it is very hard to get to given the current configuration of the roads around MIA. The restaurant is okay and the facilities are fine.
What is horrible is the lack of response to problems and the lack of acknowledgment for SPG members. I am SPG Platinum and Sheratons do offer a few amenities and perks for Platinum members--free high speed internet and a check in bonus--either bonus points, a fre e movie or $10 credit toward food. I choose the $10 credit. When I got the bill the next morning, the credit had not been applied. I wend by the front desk, waited in the long line and told the clerk who said she would take care of it. It didn't happen, so I e-mailed the hotel twice and never got a response. As for the SPG room, it was a standard hotel room and the WiFi code they gave me only accessed the normal free (slow) hotel WiFi, not the high speed WiFi. Finally, the breakfast and snacks served in the SPG club room were horrid and bland.
Not worth the money at half the price.
February 19, 2013
Rated 2 out of 5 by 2fenway Mediocre
Bathroom needs improvement, shower tiles quite moldy and toilet seat needs replacing.
June 15, 2014
Rated 2 out of 5 by jgregw42 Not up to Sheraton standards
My wife and I arrived around 1 PM and had to wait until after 4 PM for our room. A bus load arrived shortly after we did and they went directly to their rooms. We walked into our room and there were 2 iron burns on the carpet.
March 21, 2013
Rated 5 out of 5 by EmSee Wonderful Experience!
Thanks Sheraton Miami - I had a wonderful stay!
Love the free wifi, managed to get to the pool early (before everyone else got there!) and the newly refurbished fitness center is really great!
Breakfast was also excellent.
August 13, 2013
Rated 5 out of 5 by jaysoya58 comfortable and close to airport
Breakfast staff Claudia, Bostone, Angel and others were excellent hosts. Great breakfast.Bed was soo comfortable didn't feel like getting up. Also staff at the front desk were very helpful. Will definitely stay there again.
May 27, 2013
Rated 5 out of 5 by mom49 Lynn from Michigan
This hotel was great. The shuttle was timely, the staff friendly and helpful, and the bed was very comfortable. It was very convenient to the airport and the Metro rail system to downtown. I certainly would stay here again!
May 12, 2013
Rated 5 out of 5 by Scott48 Sheraton Miami Airport
Enjoyed my 2 night stay. Was upgraded to a very nice suite for only $20 per night. Parking is hard to find so I was forced to use valet. Enjoyed the pool and the restaurant. I would highly recommend this hotel.
January 12, 2012