Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 5 out of 5 by mebucki very good/ not so good
We stayed before and after our cruise. First check in was excellent! Felt like a special guest. Was told as a SPG member we were given a room with a golf course view. Felt we were treated as a special guest and the stay was wonderful. All the staff were great. Second check in was very different. Very matter of fact with little eye contact and no welcoming manner. The room was on the street side and a good deal of noise. All the staff we encountered were supper with the exception of the front desk person on the second visit. The first desk clerk I believe was Nicole R. She was outstanding each and every interaction.
December 16, 2013
Rated 4 out of 5 by Travelalot33 Great location for an airport hotel, and great service
Received great help from front desk staff on local transit information. Great location for using public transit as next to major transit station for bus and metro rail. Easy to get to Miami Beach and downtown Miami without having to rent a car, drive and park. Wonderful that hotel airport shuttle runs every 15 minutes. Very nice that had a canal behind it with wildlife and iguanas hanging around the banks of the canal and a manatee in the canal. Good recognition of Platinum benefits. Club Lounge nice - bkf was a light continental breakfast, evening food service was pasta with a second hot dish.
December 16, 2013
Rated 2 out of 5 by Frankgum1 Hotel and staff need improvement
Check in person was not helpful and it seemed to me it pained her to help. Did not get the room I requested and she made no attempt to help. Room was dirty and on second day was not cleaned till very late in the day and still did not supply all items.
November 14, 2013
Rated 2 out of 5 by CMC2 Front Desk & Bellman provided BAD service
This was not a business trip. I was in vacations with my wife in transit to Colombia, and need overnight in Miami. I did my reservation in advance for a room with a king bed. When I arrived at the hotel it was very busy at the front desk. I did the SPG line to check-in and nobody was there. After wait for the registration of the other guest, one lady invited me to move to her line to check me-in because nobody can´t attend me at the SPG line. She didn´t friendly and it was the first bad thing! The check-in was horrible, instead of the room with the king bed, she check me in in two double beds room, when I claimed she was upset and changed me to other floor. She didn´t offer the parking garage service and when I was parking I need to go back to the front desk to authorize me to park-in in the garage.
The bellman was more interested on the tip than provide service. When I tried to move the bellman´s cart he was mad! And restricted me to do that because it is a hotel policy: The guest can´t touch those carts… That surprised me!
In conclusion the check-in process was bad, the bellman service wad horrible and the hotel staff was not friendly!
December 18, 2013
Rated 2 out of 5 by boscko1021 Sheraton Miami Airport in desperate state of repair
& people at the same time had their rooms keys locked out and had to stand in line waiting for fix for 35 minutes!
Showers had mold on the tiles.
Wont stay here again unless the hotel is renovated
December 17, 2013
Rated 3 out of 5 by HiggyHockey2012 They spent their remodel budget on the lobby
Got upgraded to a bi-level suite on the top floor - great, but the room was very dated and smelled of mildew/mold on both floors. The ventilation system was clunky and noisy. The lobby and club lounge are beautiful but its obvious they didnt spend a dime on the suites....
December 5, 2013
Rated 4 out of 5 by ChrisRibeiraoBonfim Just beside the airport but staff is awful
When checking in and out there were 2 lines; for gold and platinum guests there was always someone there, but for regular clients there was always nobody, and I had to wait a long time. Breakfast was also regular and staff were talking to themselves instead of being helpful.
December 16, 2013