Rated 5 out of 5 by Selma Great stay
We were delighted with our stay. Every person we encountered on the staff --including those at the front desk, in the restaurant, and on the floor--was very professional and friendly. The rooms were large, clean, with comfortable beds. We liked the location very much--close to the airport, across the street from the car rental, but with a lovely view of the golf course. What a wonderful part of our vacation to relax by the pool and have breakfast and dinner on the terrace.
March 2, 2014
Rated 5 out of 5 by Bernadette3 Good location
Excellent location for Miami airport with lovely pool & very pleasant outside facilities for eating with view of golf course & canal. Shuttle to & from the airport was very frequent & efficient. Not having brought our own computer the business centre was great.
March 4, 2014
Rated 5 out of 5 by Jdoe Nice Hotel
Very Convenient, clean, comfortable. Great bartenders.
March 3, 2014
Rated 5 out of 5 by babs1221 Great hotel
Stayed here before a cruise and the hotel and amenities were better than the cruise. A must hotel for people.
February 13, 2014
Rated 3 out of 5 by Tim27hello Our experience at the Miami Airport Sheraton
A big plus for the hotel is the shuttle. We found the service to be excellent and the driver very helpful. Another plus is the staff. We found all of the employees to be exceptionally attentive to our needs. I would like to mention an exceptionally helpful and pleasnat individual, the server who attended us in the bar area Saturday night. Her name on our bill was "Smith", a tall young woman of aferican-ammerican decent. She made our meal a pleasure, and after my wife left her sweater behind, personally took care of helping us get it back. She made the dining experience a pleasure all the way around.
I would like to say that I was shocked by the rise in prices over our last stay a few years ago. We ate in the dining room the night of our arrival in Miami (the 15th). I found the prices to be too high. You've priced yourself out of our market.
Our room on the 15th had a cracked sink. That was a downer.
February 24, 2014
Rated 1 out of 5 by Francene1 Disceptive
The sales staff was disceptive and tried to procure a 2 nite deposit. I strongly objected and was told my reservations was for 3 nites not 4. When I checked in my card was charged over $700.00 due to a 4 nite stay that was never removed. Again I had to STRONGLY object before I got resolution. I was told I would get a sleeper for the 3rd person again deceiving, only 2 queen beds in the room. The phone didn't work and was never repaired during my stay. Bait and switch is what your sales team practices to make their sales goals and apparently the GM Jon approves of this deception. I will tell my story on all 5 of my Social Media sites.
February 11, 2014
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 3 out of 5 by SebastianKaren Great Service at Sheraton Miami Airport
We wanted to recognize the great service provided by Ernesto Diaz in assisting our family of 4 (incl. 2 children under 4) porting our several pieces of large luggage, patiently navigating the peak hour demand for elevators during morning check out, and then even bringing our car around and then loading all the luggage single handedly! Thank you, Ernesto!
February 20, 2014