Rated 1 out of 5 by Sauna2015 Heat exhaustion
I had the worst experience at this Sheraton. I travel a lot around the world and have platinum status with SPG but I must say this was the worst hotel stay EVER! So I got to my room in the early evening. I dropped my bags off in room. Turned the air on blast as the room felt like a sauna and met friends downstairs for dinner. I came back to the room hours later... opened the door and a wave of heat and humidity hit me smack in my face. Apparently the air conditioning was broken. So I called down to the front desk and stated the problem and was told a maintenance worker would be right up to fix the sauna issue in my room. Well I guess they forgot to send anybody as I needed to call again 30 mins later. And again was told they would send a maintenance worker up right away. Well I guess they didn't take this problem seriously as nobody came to help. So an hour went by and I finally called again to front desk so I could speak with the manager on duty. Lol well I was placed on hold for 20 mins. As I was on hold with the front desk the maintenance worker had come up and apparently fixed the air conditioner and left and I was still on hold. So I called back and spoke with manager regarding the problem. He came up to room 20 mins later to see if air was working properly. He did come to room and gave me a free breakfast downstairs. That was nice but I already had executive lounge access and had free breakfast in lounge. He could have offered SPG points rather than a breakfast I already had down the hall. So by morning I work in a deep sweat again. So I guess the air conditioning was not fixed. It was kinda funny as the maintenance worker was leaving room he spoke with another hotel worker that was in the hall and stated, in Spanish, that the air conditioning on this floor are always broken. COME ON...it's the executive sauna I mean floor.
April 26, 2015
Rated 5 out of 5 by lfsevillano Nice stay
Had a nice stay in this hotel
April 16, 2015
Rated 5 out of 5 by Luv2Travel77 We had no problems
Check in/ check out was easy. We needed more towels in our room as we were staying for 3 nights. Within 5 minutes we received more towels! We did not have one problem at this hotel. We will stay here again for sure.
March 27, 2015
Rated 1 out of 5 by bubbly79000 Presidential Suite not even suited for a pauper
Had 4 rooms in total with one being the Presidential suite. All of the regular Queen rooms seem to be fine. However, the presidential suite was horrible. The dining table had missing chairs and the worst part was the pullout couch. It was definitely needed for our party but it was broken, which left two adults sleeping on the pull out couch mattress on the floor. We also had two roaches in our room. Management handled the situation in a horrible manner. It took until the day I was leaving to have the issue resolved by the district manager who agreed the onsite manager handled the situation wrong. It's really sad the Starwood brand would ever have horrible service.
March 23, 2015
Rated 2 out of 5 by SmithM78 Worst SPG Property So Far
The only reason to stay here is for a long layover. It is a truly disappointing property. My room had mold throughout the showers. Restaurant service was terrible. The tiny pool backs up to a smelly canal. The lobby is disgusting. Parking is $16.05 per day, even if you park your own car.
February 25, 2015
Rated 3 out of 5 by KC537 The staff did not seem concerned with my needs
The first night myself and a lifetime platinum member whom I was traveling with did not have adequate heating in our rooms. It took my friend to call the property Mgr. to have his situation satisfied, yet when I explained I had the same problem I was brushed off and no one came to my room to even look at the problem. I will be staying in Miami again but not sure if I will give you another opportunity to improve your service. I also one day will have the capacity to become a life time platinum member but maybe I will try other accommodations.
February 22, 2015
Rated 2 out of 5 by gicmaster Last time in this hotel
This is my fifth time (and last one) in this hotel. Reason for that is that I got charged per day and per package that I previously delivered. I was never charged for this before, even though I'm a SPG member since 2006, and always tried to stay in the Sheraton chain. Apparently this is a new policy, according to the staff.
So be aware if you are planning to buy something from Amazon.
Stayed February 2015
February 19, 2015
Rated 3 out of 5 by Sidhi This hotel is technically challenged
The thermostat was malfunctioning.
I reported the issue at 1 AM on my 3rd night.
They offered to change the room . I couldn't change the room as the kids were asleep.
The next day morning they sent an engineer.
He did something to make the Thermostat to work. The thermostat fan was always on and high . I finally switched it off as the noise was unbearable . Even though the fan was set on auto mode. It affected my sleep for two nights. I tried meeting the manager during check out to give the feedback and he was unavailable.
Secondly, the tub faucet was leaking. It's no inconvenience to me . But i couldn't watch water being wasted. I reported and the issue was not fixed during my stay..
February 14, 2015