Rated 3 out of 5 by Linda35 Beautiful pool and lounge area
The lush atmosphere of the pool area makes you almost forget you are at the airport.
The room: the key didn't work twice and I had to pull my luggage back to the lobby to get help.
Then the door wouldn't close properly. The veneer had separated from the side of the door and was stuck in the gap.
Bathroom not so clean and the toilet was clogged!
March 11, 2014
Rated 3 out of 5 by npgiudice Point Night
I was very happy to change my point for a night in this hotel. It would be nice if they include breakfast with this stay also...
March 7, 2014
Rated 5 out of 5 by Selma Great stay
We were delighted with our stay. Every person we encountered on the staff --including those at the front desk, in the restaurant, and on the floor--was very professional and friendly. The rooms were large, clean, with comfortable beds. We liked the location very much--close to the airport, across the street from the car rental, but with a lovely view of the golf course. What a wonderful part of our vacation to relax by the pool and have breakfast and dinner on the terrace.
March 2, 2014
Rated 5 out of 5 by Bernadette3 Good location
Excellent location for Miami airport with lovely pool & very pleasant outside facilities for eating with view of golf course & canal. Shuttle to & from the airport was very frequent & efficient. Not having brought our own computer the business centre was great.
March 4, 2014
Rated 5 out of 5 by Jdoe Nice Hotel
Very Convenient, clean, comfortable. Great bartenders.
March 3, 2014
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 5 out of 5 by babs1221 Great hotel
Stayed here before a cruise and the hotel and amenities were better than the cruise. A must hotel for people.
February 13, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011