Rated 3.6 out of 5 by 367
reviewers.
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 2 out of 5 by Frankgum1 Hotel and staff need improvement
Check in person was not helpful and it seemed to me it pained her to help. Did not get the room I requested and she made no attempt to help. Room was dirty and on second day was not cleaned till very late in the day and still did not supply all items.
November 14, 2013
Rated 3 out of 5 by HiggyHockey2012 They spent their remodel budget on the lobby
Got upgraded to a bi-level suite on the top floor - great, but the room was very dated and smelled of mildew/mold on both floors. The ventilation system was clunky and noisy. The lobby and club lounge are beautiful but its obvious they didnt spend a dime on the suites....
December 5, 2013
Rated 3 out of 5 by 21Guest21 disappointed
Front desk stuff not paying attention to clients but congregating and laughing and letting clients wait for well over 10 minutes.
Twice had to go back downstairs as keys were not correctly programed.
Club on the 10th floor, most of the time UNattended and dirty. At breakfast time, no milk and they "forgot" to put on the coffee machine.
December 3, 2013
Rated 2 out of 5 by kayenine Needs rennovation
Used "Suite Upgrade"and were given the Presidential Suite which consisted of a 9th floor kitchen/living room unit attached to a 10th floor bedroom unit (basically a standard hotel room) attached by a seriously funky spiral staircase through the ceiling which would be impossible for most seniors or anyone with a fear of heights. Other than LCD TVs, furniture and appliances were old and worn out. Couch and chairs looked like something someone would put out on the curb with a "Free" sign. Seriously sagging and lots of threads hanging off. The downstairs was very uncomfortable and we spent as little time down there as possible. Upstairs room was decent but not on the level of most Sheraton properties. Did not eat in restaurant or interact with staff much so cannot speak for those aspects.
December 11, 2013
Rated 5 out of 5 by Alexk12 Excellent hotel and great location
Great service as expected from Starwood hotels. Good location and nice view
December 11, 2013
Rated 5 out of 5 by Concorde We enjoy our regular stay at this hotel
We feel at home at this hotel and appreciate the attention given to us by the staff. Best wishes to all of them for an enjoyable Festive ChristmasSeason.
December 10, 2013
Rated 2 out of 5 by HF2013 Wanzen im Zimmer löst bei der Empfangsdame höchstens ein Schulterzucken aus
Wir hatten diese Unterkunft gebucht, da wir Frühmorgens in MIA ankamen und nach einem 10 Stündigen Flug nicht gleich in der Nacht weiterreisen wollten. Das Hotel liegt gleich gegenüber von der Auto-Anmietzentrale und wir dachten uns, wir könnten uns somit den mühsamen Weg mit dem "People Moover" ersparen. Das war der Fall bei der Ankunft, wir konnten direkt in den Gratis-Shuttle einsteigen und der Check-in ging problemlos. Eine nette Dame riet und, beim Check-out doch nochmals den ihr vorgelegten Award-Coupon vorzuweisen, da momentan niemand Zuständiger dort war. Im Zimmer fanden wir eine Wanze, welche herumrannte. Wir waren zu müde und fielen um 04.00 am ins Bett - eine unruhige Nacht mit dem Wissen um das unappetitliche Tier. Am Morgen beim Check-out wiesen wir den Award-Code nochmals vor, aber die Dame dort wollte nichts davon wissen noch wollte sie etwas diesbezüglich abklären. Unseren Hinweis auf die Wanze quittierte sie mit einem Schulterzucken und der Frage "Wollen Sie nun auschecken oder nicht?". Wir fragten nach dem kürzesten Weg zur Auto-Vermietstation gleich über die Strasse und sie meinte schnippisch, halt mit dem Shuttle zurück zum Airport und von dort über den People Moover. Wir waren enttäuscht und haben bezahlt und vor dem Haus einen Taxi gerufen, der uns über die Strasse fuhr. Schlechter Service einer sehr schlecht gelaunten Mitarbeiterin, welche überhaupt nicht an einem Posten mit Gästekontakt eingesetzt werden sollte. Das Preis-/Leistungsverhältnis wäre sonst nicht schlecht, aber diese Behandlung muss man sich von einem Sheraton wirklich nicht gefallen lassen.
December 7, 2013