Rated 5 out of 5 by Alexis Great atmosphere
The hotel staff can create holiday atmosphere for the guests. I should be one of the top choices if you consider a vacation in Miami.
November 17, 2014
Rated 4 out of 5 by soberndorfer Good business hotel
Parking and drinks on the bar way too expensive
November 15, 2014
Rated 4 out of 5 by JAB13 Confusing Checkout
I was in Rm 1016. Dr. Fernando Jimenez in Rm 1053, & left me his Rm Key to pick up a liqueur bottle after he checked out early but his Rm reserved till Nov. 7th. Guest Services did not have any records of Dr. Jimenez on 11/07/14 at 7:30am. I never got the bottle. Thank you.
November 10, 2014
Rated 3 out of 5 by Goodshepherd121 Location, Location, Location
Hard to drive to...easy shuttle to MIA...very good staff...old, noisy rooms and a Club room which was nice but a little customer unfriendly.
Great location...only 3 min from the 24/7 shuttle..this and 1-1 AA points only reason we'd stay again...oh, and for $20, they took my car back to Hertz...NICE!
November 9, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 5 out of 5 by PITTERPAT THE STAFF WAS INCREDIBLELY RESPONSIVE
GREAT PEOPLE,INCREDIBLE STAFF,WELL TRAINED TO ANSWER ALL QUESTIONS QUICKLY!! & VERY RESPONSIVE!!
November 4, 2014
Rated 4 out of 5 by MrsO65 Nice place to stay
This hotel was a nice surprise for convenience to the airport and metro. The beds were extremely comfortable. The view of the golf course was lovely, and the staff very accommodating.
October 30, 2014