Rated 3.6 out of 5 by 586
Rated 1 out of 5 by keysdonna Chaos
It seemed like no one knew what was going on.
August 4, 2016
Rated 1 out of 5 by JJ0633 Poor customer service.
Guest services and bell man staff needs more training on customer service. They need to be more approachable and smile more. Not once during my stay, in the elevator or I walked in into the hotel your staff greeted or any other guest . That's not good customer service. My first time visiting Miami and staying at this Sheraton, your staff couldn't provide me with info about public transportation and have any available local maps or tourist info. I doubt I'll be staying there again.
July 25, 2016
Rated 3 out of 5 by NDorsett Great location
Great location and friendly staff. Thank you Lazaro for the outstanding service.
July 10, 2016
Rated 3 out of 5 by Thonijp Hotel really close to the airport
Rooms need some upgrades specially at the bathrooms tubs.
June 26, 2016
Rated 5 out of 5 by Willow55 A Delight
Great location. The rooms were nicely decorated and the sleeper bed was fabulous . Customer service was outstanding.
June 22, 2016
Rated 2 out of 5 by hatearrogance Bell staff very obnoxious
We had a very bad experience checking in today. We had a stay, park and fly package. There were to be 10 days parking included. As we took our bags out of our car a bell hop accosted us wanting our paperwork before he would let us do anything else. He made a derogatory remark about how many bags we had (which was not excessive) We told him about our reservation and tried to explain the situation. Another bellhop finally took me into the lobby and staightend any reservation confusion out. Next the rude bellhop came in and insisted on loading our bags onto a cart and would not let us take the cart to our room claiming that it was hotel policy because of security reasons not to let guests take their own bags which is ridiculous. We took our bags off of the cart and carried them to our room ourselves. It started our trip off to a bad start and we don't feel as if we want to come back. We have stayed here before without incident.
May 16, 2016
Rated 4 out of 5 by eaph2000 Lost my Mail
I arrived at the hotel at 1 am and left at 8 am, the only request I had for the front staff was to mail me two letters, properly posted and with proper amount of postage, non of the two envelopes were received at destination one was my daughter the other was a business for a return product. Now I am being charged for all the products, the ones sent to my daughter and the one sent directly to the company. When I called the hotel to explain and ask for help, the response was eminently unhelpful "we just deposit the mail". Really disappointing the "response" that is what I consider bad service, they could have been less rude and try to be sympathetic at least.
May 10, 2016
Rated 1 out of 5 by smm355 Very poor service
I pre-paid for this hotel for 1 night during a trip to Miami. I had requested a king bed because my boyfriend is 6'4" and does not fit in the queen beds. After arriving at the hotel around 2am, I found out that they had "given away" my king bed that I had PRE PAID for! They were unapologetic and said they could give me a breakfast coupon instead...which I didn't even receive. After questioning why I would have pre paid for a room I didn't even receive, the staff had no answer, and made no attempts to help accommodate. This was extremely frustrating to arrive at a hotel at 2am and to have pre paid for something you didn't receive. On top of that the staff seemed to not care about trying to assist.
March 30, 2016