Rated 4 out of 5 Unrealized potential
This is one of the less appealing Sheratons I have stayed in. Small room,no menibar, crowded lobby with large numbers of people coming in and out.
As the only hotel accessible from the train, this should be a premium property, perhaps with a check-in at the rental car center (with bags delivered to rooms) to avoid crowds in the lobby and upgraded rooms. I sometimes have to take flights at 7 am out of MIA, so I NEED this hotel. It could and should be better!
December 23, 2014
Rated 4 out of 5 by DonnaV Airport layover
Room was nice, service great.
Restaurant dinner, unsatisfactory, high priced.
Breakfast buffet, good.
November 24, 2014
Rated 5 out of 5 by SPGPLATINUMCHICAGO First Rate Staff/Associates and Facilities
I have had the pleasure to stay at this property several times this year. The entire staff, from the GM on down, are all highly professional, friendly and very accomodating to my needs.
The suite I was given was beyond expectations. The Club Lounge provided excellent morning and evening choices. The property location, on a river accross from a golf course, is very attractive. The fitness center contains all the equipment one could need. Even though the hotel is located in proximity to Miami Airport, we rarely heard any plane traffic !!
In addition, the restaurant, Rickenbecker, has an excellent menu and first rate food.
I look forwaed to many more visits.
October 21, 2011
Rated 1 out of 5 by wigstheome Indifferent Staff and Service
Checked in on a Thursday night. Front desk acknowledged my Platinum status, but no upgrade was offered -- haven't stayed here before so don't know if upgrades are frequent/infrequent. Room (1050) was perfectly acceptable and reasonably renovated. Very little noise from airport. One drawback was an ineffective HVAC unit that never got the room cool. Room service was delivered late, but the food was reasonably well prepared.
Did not receive a wake up call despite the prior evening's request. Next discovered that the shower was broken and could not be turned on. Housekeeping clearly didn't care enough to report it. When I told the front desk, I was simply thanked for pointing it out. No offer to have it fixed, my room changed, or any help of any kind. That type of indifferent and failed service is why I will neither recommend or stay at this hotel again.
November 15, 2013
Rated 4 out of 5 by Redhead52 hotel was good
I do wish you had refrig. And microwave in room. I have been to a lot of hotels and this is the first that did not have them in room.
December 7, 2014
Rated 4 out of 5 by GRP1921 Good Travel Through Location
We stayed here for 2 nights before our cruise and 1 night after it. The hotel appears to be on part of the airport property and is very close to the terminals. The complimentary shuttle service was as advertised which is always appreciated.
On our first stay we were not upgraded or even placed on a SPG preferred floor. On our return stay we again were not upgraded or placed on a SPG preferred floor, but as we checked in early (and were accommodated) I understand that time. The front desk staff were helpful but I found the concierge desk to be less so. Rather indifferent and not overly helpful with any of my questions. The hotel does provide a complimentary shuttle to Coral Gables daily. You leave around 6:30 PM but there is only one pick-up time - 9:00PM. While Coral Gables has a fair number of shops, the vast majority are either wedding gown or hair styling - and those will tend to be closed at the time you are taken there. There are some nice restaurants in the area, but unless you are having a longer dinner, you will likely find yourself killing time waiting for the return shuttle - of course you could cough up a few bucks for a cab, which this cheap skate did not do. At the hotel the restaurant is okay. Nothing extraordinary and the prices are mid-range. The hotel location is great if you are looking to arrive early for a cruise. Flat rate from the hotel to the port (same for return) of $24 - very reasonable. Far cheaper if travelling as a family / group than the shuttle service which is about $10/person. Pool is not overly big, but was clean. Overall, would stay here again as a transit point.
December 3, 2014
Rated 2 out of 5 by RafKam Just OK
Managed to have enough disappointments in a one-night stay here: paying for parking at an airport hotel seems a bitter pill to swallow. Room was ok, didn't seem like a Platinum upgrade at all. Still, was quite comfortable and a good bad. A number of facilities were unavailable, like the Club Lounge, so a very basic breakfast buffet was offered (we're talking some pop tarts, filter coffee and bagels). Gym was also closed, so not much left in terms of facilities. The tiny pool could be appealing to kids, but anyone else would want to stay as little time as possible at this property, which is exactly what I did.
January 10, 2012
Rated 2 out of 5 by Frankgum1 Hotel and staff need improvement
Check in person was not helpful and it seemed to me it pained her to help. Did not get the room I requested and she made no attempt to help. Room was dirty and on second day was not cleaned till very late in the day and still did not supply all items.
November 14, 2013