Rated 3.6 out of 5 by 588
Rated 3 out of 5 by chiguy21 Quick One Night Stay
The staff was very nice and helpful. But my room had a musty smell. There wasn't a plug near my bed for my phone so that was a bit annoying.
August 26, 2016
Rated 4 out of 5 by Giac57 Some inconvenient in a good hotel
At the check in the bell captain requested me $5 for each luggage I was going to store with them, total $ 15, cash only. Beside this everything else is a good hotel with nice golf view, as SPG gold, I still consider this a serious pitfall for the otel.
August 25, 2016
Rated 1 out of 5 by keysdonna Chaos
It seemed like no one knew what was going on.
August 4, 2016
Rated 1 out of 5 by JJ0633 Poor customer service.
Guest services and bell man staff needs more training on customer service. They need to be more approachable and smile more. Not once during my stay, in the elevator or I walked in into the hotel your staff greeted or any other guest . That's not good customer service. My first time visiting Miami and staying at this Sheraton, your staff couldn't provide me with info about public transportation and have any available local maps or tourist info. I doubt I'll be staying there again.
July 25, 2016
Rated 3 out of 5 by NDorsett Great location
Great location and friendly staff. Thank you Lazaro for the outstanding service.
July 10, 2016
Rated 3 out of 5 by Thonijp Hotel really close to the airport
Rooms need some upgrades specially at the bathrooms tubs.
June 26, 2016
Rated 5 out of 5 by Willow55 A Delight
Great location. The rooms were nicely decorated and the sleeper bed was fabulous . Customer service was outstanding.
June 22, 2016
Rated 2 out of 5 by hatearrogance Bell staff very obnoxious
We had a very bad experience checking in today. We had a stay, park and fly package. There were to be 10 days parking included. As we took our bags out of our car a bell hop accosted us wanting our paperwork before he would let us do anything else. He made a derogatory remark about how many bags we had (which was not excessive) We told him about our reservation and tried to explain the situation. Another bellhop finally took me into the lobby and staightend any reservation confusion out. Next the rude bellhop came in and insisted on loading our bags onto a cart and would not let us take the cart to our room claiming that it was hotel policy because of security reasons not to let guests take their own bags which is ridiculous. We took our bags off of the cart and carried them to our room ourselves. It started our trip off to a bad start and we don't feel as if we want to come back. We have stayed here before without incident.
May 16, 2016