Rated 5 out of 5 by Susique AMAZING
I recommend this hotel, we enjoyed our stay , staff were friendly , polite...special thanks to Annie in Little Collins st Kitchen ...she was lovely.
If I win lotto....we will be back next year for another holiday for sure. Maybe the Treasury Suite !!!!!! Please don't hesitate in trying this hotel. You wont be disappointed. :-)
November 3, 2015
Rated 3 out of 5 by RODNEY17 Underwhelming - should be better!
If your expectations are kept modest, you will probably enjoy this hotel.
Being new, it's pleasant enough with modern well furnished rooms and a subdued ambiance.
Location is excellent - great restaurants, theatres, parks, public transport etc all very accessible on foot.
Unfortunately I have found our stay generally underwhelming for a range of reasons.
Checking in on a Sunday only one restaurant was open being the breakfast room. The best feature of the hotel is the north facing terrace on the third level however it was locked up until Tuesday. The indoor pool area is dark and unappealing.
The hotel is smoke free and makes no allowance to accomodate guests guilty of the habit to smoke any where in the hotel at all.
Service was generally at best corporate polite but rarely warm or welcoming except at breakfast
Platinum recognition was minimal with a single level room upgrade.
November 2, 2015
Rated 3 out of 5 by crb75 Aiming for mediocrity and achieving it.
* Handy Location
* Comfortable Bed
* Terrace Bar is nice
* Good picture quality on TV
* Wifi is fast
* Room nice and quiet
* Room service was good
* For a relatively new hotel room is showing a lot of wear and tear - windows dirty inside and out, unpleasant stains on furniture.
* Bathroom feels cramped.
* Truly terrible water pressure
* Poor platinum recognition
* The narrow building footprint gives the hotel a somewhat budget feel.
A couple of issues really soured me on this hotel.
Used valet parking and my car was returned with a noticeable (but still minor) mark on it. I do not hold the hotel responsible for what is acceptable wear and tear - but would have thought it would have been professional for the valet to have showed me what happened - rather than me finding out later.
At check in was told I had been upgraded to a corner room - except I wasn't? Yes in Grade 2 Mrs Walker said I should try harder in shapes and numbers - but in the years since I have figured out what is a corner and what isn't.
October 22, 2015
Rated 5 out of 5 by ChrisL620 Amaing experience!
Felt welcomed when surprisingly been upgraded! The staffs recognized me without hesitate made me feel like home, this is what high quality service really about!
October 4, 2015
Rated 4 out of 5 by SC6282 Good business hotel
Suitable for business people who need facilities before and after the working day.
September 18, 2015
Rated 5 out of 5 by DK78 Will always come back when in Melbourne
It is hard to fault this hotel. Great rooms, excellent service, nice food, great location. It is my first choice when staying in Melbourne.
A tip... book online to get free internet, otherwise you'l l have to pay for it.
The staff are outstanding, always happy to help, lots of them available, seem to love their jobs.
September 1, 2015
Rated 3 out of 5 by Apecalvin Out of the way, and Public Areas feel Budget
The Sheraton Melbourne is tucked away in a quiet alley. It’s not very centrally located, so it may not ideal if you are very new to the city, and need a bit of time to figure out the public transport system. I do like that there quite a few nice small restaurants in the vicinity. The hotel itself faces an ugly multi-storey parking facility. Walking in from the street, you find yourself in a small, unimpressive hallway where there is a concierge desk and lift lobby; reception is one floor up, and is equally unimpressive. In fact, everything so far has a budget-hotel feel, even though you can tell everything is new. For a category 5 hotel, you would expect to be greeted in a more spacious lobby – with grander decoration and a higher ceiling, or at least a lot more character. Things are much better upstairs – corridors are spacious and well-lit; looks, smells and feels new and clean; I booked two rooms, while they were not the most spacious, they were modern, had good light-flow, and the wonderful signature sweet-sleeper bed! Breakfast at the café – I liked the modern-yet-rustic décor, but the selection could be better - have you had the buffet breakfasts in SPG properties in Asia? Lastly.... Platinum recognition is dismal – no suite and no executive lounge. A pity.
August 6, 2015
Rated 4 out of 5 by Dav24 Nice hotel, good location
Nice hotel, was upgraded to superior room which was nice, however requested a high level and was up on level 6 out of 14 levels, which was a bummer. Was looking forward to a nice view instead we faced office buildings and a car park, had to beg for compermery internet and I'm an spg member!!!! I have received it at other Starwood hotels I have stay at. Breakfast was "ok" needs more hot food variety, compared to other buffets I have been to.
July 14, 2015