Rated 3 out of 5 by Apecalvin Out of the way, and Public Areas feel Budget
The Sheraton Melbourne is tucked away in a quiet alley. It’s not very centrally located, so it may not ideal if you are very new to the city, and need a bit of time to figure out the public transport system. I do like that there quite a few nice small restaurants in the vicinity. The hotel itself faces an ugly multi-storey parking facility. Walking in from the street, you find yourself in a small, unimpressive hallway where there is a concierge desk and lift lobby; reception is one floor up, and is equally unimpressive. In fact, everything so far has a budget-hotel feel, even though you can tell everything is new. For a category 5 hotel, you would expect to be greeted in a more spacious lobby – with grander decoration and a higher ceiling, or at least a lot more character. Things are much better upstairs – corridors are spacious and well-lit; looks, smells and feels new and clean; I booked two rooms, while they were not the most spacious, they were modern, had good light-flow, and the wonderful signature sweet-sleeper bed! Breakfast at the café – I liked the modern-yet-rustic décor, but the selection could be better - have you had the buffet breakfasts in SPG properties in Asia? Lastly.... Platinum recognition is dismal – no suite and no executive lounge. A pity.
August 6, 2015
Rated 4 out of 5 by Dav24 Nice hotel, good location
Nice hotel, was upgraded to superior room which was nice, however requested a high level and was up on level 6 out of 14 levels, which was a bummer. Was looking forward to a nice view instead we faced office buildings and a car park, had to beg for compermery internet and I'm an spg member!!!! I have received it at other Starwood hotels I have stay at. Breakfast was "ok" needs more hot food variety, compared to other buffets I have been to.
July 14, 2015
Rated 2 out of 5 by NY2014last Worst SPG experience ever
1) My wife and I both are platinum, still there was absolutely no recognition of our status - Your24 declined, Suite Night Award declined, we got a room which faced a building wall
2) We had made it clear through my ambassador that it was our honeymoon - there was again no extra effort to make it special - completely embarrassing for me
3) The hotel did not have an executive lounge - the website states it, my ambassador told me, and then the reception told me its not available
June 23, 2015
Rated 4 out of 5 by Flexsystem Location of the hotel is good for me.
I will come back again when the price is right.
May 8, 2015
Rated 5 out of 5 by Rumpole2 Wonderful!
Stunning, modern hotel with fine finishes. Beautiful building with a well furnished room and luxurious bedding. Everything is new and well put together. The staff were very helpful and organised. We really enjoyed the breakfast, too.
April 26, 2015
Rated 5 out of 5 by br1980 Perfect
A very relaxing way to unwind on a business trip, helpful staff, great service and comfortable bedding.
April 23, 2015
Rated 5 out of 5 by RicSeattle beautiful hotel with central location
Hotel is everything you could ask for - beautifully appointed, great central location, excellent service, expansive views, wonderful amenities, etc.
April 17, 2015
Rated 5 out of 5 by gkaras good position to explore
great hotel and nice to see another starwood property here in melbourne.
March 23, 2015