Rated 4 out of 5 by SarahWS Overall comfortable with 2 small issues
Great location, really attentive staff and comfy beds. But rather small bath towels and not bright enough light to read by in bed.
February 20, 2015
Rated 5 out of 5 by female63 Beautiful hotel
Had a lovely time here. Hotel is brand new so everything is spotless. Staff very friendly and helpful. Had breakfast and dinner in the restaurant - excellent. My only complaint - if I had to have one - is the lack of wifi in the room - but we were out a lot so not a big deal.
February 16, 2015
Rated 2 out of 5 by millionaire great hotel but..
My stay was great but as a platinum , I feel like they havent upgraded my room the way i wanted. I have checked that even standard suites are available but they told me its full and an upgrade is not entitled.
August 17, 2014
Rated 5 out of 5 by M000 a lovely night in melbourne
virtually brand new hotel, lovely staff, great swimming pool. Enjoyed my stay
January 27, 2015
Rated 1 out of 5 by Fourpointslover Business Hotel. Not good for Family Stay
Overall, my expectation returning home, Melbourne seemed to be too high against my neighbors and friends in Melbourne were so proud of this brand new hotel as it was found just unlikely on people's tongue from my viewpoint.
- Business type hotel.
- Poor location
- Not spacious bed rooms and dark in general
- Not well trained, cynical a few staffs and those who look down at guests
- No family friendly hotel.
Nevertheless, the dining at Little Collins St Kitchen was excellent.
July 14, 2014
Rated 1 out of 5 by blackie36 Smart New Property - Abysmal Customer Service
See below comments - I did raise these issues during my stay and posted a review the same review on tripadvisor, but received only a faceless, impersonal and 'canned' response which failed to address the issues raised.
Teething problems on opening night are one thing - it is the complete lack of management response that will keep me away from this property. If management cannot address customer issues, I see little chance of staff attitudes ever improving.
"Clearly this hotel is not ready for paying guests. I checked in earlier today to find that the TV in my room was not working - inexcusable for a property which has supposedly been tested extensively before paying guests come through the door. Supposedly the engineers are on site looking in to it - maybe it will work for the lucky guests who arrive tomorrow ...or next week?
My room service order was simple - a Chicken Caesar Salad. Who would have thought it could be so difficult? After 30+ minutes I am presented with saddest excuse for a Caesar salad that I have ever seen - (minus the chicken which obviously just got forgotten along the way).
Oh - and they charge you $8 'tray service' for the delivery of room service."
April 2, 2014
Rated 5 out of 5 by Chrissy78 Excellent Service
We stayed at the Sheraton hotel for my birthday on the 8th August for one night upon arrival the concierge staff were extremely welcoming and offered to assist me with a small child by collecting our bags and directing us to park. The reception staff were equally as accomodating and so friendly. Once we arrived in our room our bags were brought up immediately and the a nice surprise when one of the staff knocked at the door with chocolates for me. Each and everytime i called guest services the service was oustanding. They certainly made the experience delightful and would have no hesitation in returning to stay at the Sheraton or recommending it to friends and family.
August 9, 2014
Rated 5 out of 5 by annmaree Great Hotel / great stay
What a Great hotel thank you very much.
Great room, very comfortable, clean and love the bathroom. your breakfast buffet was wounderful.
staff were very kind and helpful, loved the happy birthday plate done for my husband and card very nice touch
loved our stay will love to stay again
5 stars all the way thank you ...
July 29, 2014