Rated 5 out of 5 by BJC911 Repeat Performance
This is the 3rd time at Sheraton Melbourne
From the time you walk in the door the service is the best of any Sheraton I have stayed in
Great room ,bathroom and bed
Breakfast is excellent
Fantastic location,1 min walk to numerous trams and 1 min walk to Parliament Station
we will be back
December 10, 2014
Rated 4 out of 5 by Coxy Fourth Stay
Overall, I was impressed again with this hotel. Thank you to the GM for the personal hand written note. That is always a nice little touch. I tried the seafood buffet at the Little Collins Street Kitchen and would not do it again, Sheraton on the Park's seafood buffet in Sydney puts this one to shame for about the same price point. Having said that, I had the la carte menu the next day and was blown away by both dishes that were bought to our table. Some of the best food I have had. Compliments to the head chef for not only his food but professionalism when he saw something was amiss in the dinning room. He stepped up and took care of the situation!!
I tried to use a suite certificate but was rejected even though before and after check-in there was at least one suite room available. Having said that, I do probably prefer the other rooms more than the suite due to its design. The better use space compared to the suites that have smallish bedrooms with oversized tv's making the room feel even smaller. How ever I don't like looking out at an office block directly opposite my room. Luckily for me I didn't need to use the room during the day.
The quality of sleep was perfect and very much appreciated. Since Sheraton Melbourne's opening I have not needed to return to the other SPG hotel in the immediate area.
December 11, 2014
Rated 5 out of 5 by jkscot24 Perfect evening
Smooth check in. Large room size. Great rain shower head. Amazing bed. Shame it was too windy to enjoy the Terrace bar. Will be visiting again soon.
December 1, 2014
Rated 5 out of 5 by Argy39 Another Great Stay
This hotel just keeps reinforcing ny decision to be my hotel of choice when travelling to Melbourne for either business or leisure.
The staff are extremely helpful and friendly. My Platinum level is always acknowledged and have always had a room upgrade. The management have done an excellent job in developing the culture of the staff across all sections of the business. Highly recommend this hotel.
Keep up the good work.
November 24, 2014
Rated 4 out of 5 by wendymcj Staff were extremely helpful.
Our group had an important Journalist/Speaker guest come to Australia to visit and it was our job to book the hotel and the Shereton did not disappoint us as they attended to her every request.
November 24, 2014
Rated 2 out of 5 by millionaire great hotel but..
My stay was great but as a platinum , I feel like they havent upgraded my room the way i wanted. I have checked that even standard suites are available but they told me its full and an upgrade is not entitled.
August 17, 2014
Rated 5 out of 5 by mitch28 Fantastic!!
Lived up to all my expectations!
First trip to Melbourne for my family, and I couldn't have imagined it any better.
I have been quite a number of times, yet the assistance and friendliness the Sheraton Melbourne treated us to, made the trip complete.
November 16, 2014
Rated 2 out of 5 by volleyballmb Good building but staff lacking
We stayed during the Melbourne cup (5th-7th) and while the location and room were excellent, the staff fell short at every opportunity. The concierge had no recommendations for dining on any night nor any lunch recommendations (i asked for tapas, he recommended the Chinese in the hotel, and didn't mention the tapas place right next door?); Room service was a travesty, only got one of the meals taken off the bills but none of the orders were correct or even matched the menu; IT support staff failed to call back 2 times, left with TV half working for most of stay and no functioning wifi; at checkout, I had to explain to the bell staff that they could hold onto our bag while we went shopping, was told that they could only hold while we checked out.
As i said, a real let down by all members of the staff.
November 9, 2014