Rated 5 out of 5 by Kartika Great room, great staff, great stay - Impressed!
From the moment we arrived we were welcomed by such genuinely warm and helpful staff. Mano (apologies if I've spelt his name incorrectly) at the front entrance is a treasure. What a truly lovely & helpful gentleman taking care of our bags and car. - and so friendly! Our check in was quick and simple, our suite was divine. A lovely handwritten welcome note with fruit was very much welcomed and appreciated. Everything has been carefully thought of in the suite. Breakfast was very nice. We couldn't ask for more. A very comfortable & much needed stay. Loved the balcony! Thank you to all the staff, they are a real asset. We will return, most definitely.
September 12, 2016
Rated 5 out of 5 by spindoc SPG status recognition, great location, proactive and friendly staff
This well located hotel remains an absolute stand out in Melbourne. The rooms are spacious and clean, the staff is very responsive and friendly, the general manager is attentive and proactive snd certainly knows how to run a top notch hotel. With so much choice of entertainment, shopping, eating and exercise options nearby, you would be churlish to expect more.
August 3, 2016
Rated 4 out of 5 by iros Convenience
This hotel only 2 minutes walking to tram station or train station.
Their staff very responsive and the check in and check ot process very fast.
Pool and sauna the best
the negative : rooms amenities not replace and completed every day.
July 13, 2016
Rated 5 out of 5 by Jackie270 Quaint & charming hotel with excellent service
With the exception of 3 areas in need of improvement, this hotel surprisingly exceeded all my expectations. They take good care of spg plats - with that signature handwritten welcome letter waiting for me in the room and a welcome fruit basket with it providing that warm personal touch that is lacking elsewhere. The valet or bellhop wore his top hat with pride, elevating this Sheraton above the brand's regular standards and made me feel like I stepped into a special experience in itself. Check-in was quick and friendly and room was ready at check-in time. Hotel was well maintained, clean, and shining. Luggage was left with the bellhop with instructions not to roll it as it was wrapped up, including the wheels. He carried it by hand as it was only 2 bags, I did not see a birdcage trolley. However, this instruction was not passed to the next lady who dragged the luggage to the room by its wheels, which ripped the wrapper through, sadly. This same lady also did not seem very welcoming and rarely smiled when I requested laundry service but she was an exception to the otherwise great staff at the hotel. I stayed in a terrace suite - which was spectacular with its own private balcony and fully stocked amenities. The suite was excellent except for the sofa which appears to need replacing/reupholstery as there were old stains on them. Otherwise, the rest of the suite was comfortable and the welcome message on the screen was another nice touch. It was sufficiently spacious and well designed for a romantic stay for a couple and I highly recommend it. Breakfast food variety could be more varied on different mornings but otherwise was a simple pleasant affair in a cosy restaurant. Food variety was a good international selection with many fruit juices. The cranberry juice was awesome. Staff here are also great, friendly, and helpful. I would definitely be returning again, although I don't know how much longer I'm going to be able to enjoy being an spg member as starwood gets handed over. #starwoodproud #spglife
July 5, 2016
Rated 5 out of 5 by SydneyTraveller81 Great boutique Sheraton Hotel
We stayed here for a couples getaway and would highly recommend it. Rooms are a great size, comfortable and have lovely amenities. We loved the location as it was a nice walk to shops and restaurants. We enjoyed the little café downstairs for quick coffee and breakfast. Service was very good also. All in all a wonderful weekend stay.
June 29, 2016
Rated 5 out of 5 by Ladyvince Sheraton Melbourne Experience
The Sheraton Melbourne is a modern hotel situated in a good position for access to all CBD facilities. The staff are extremely friendly and helpfull and without exception go out of their way to ensure you stay is memorable. The breakfasts are very good and the coffee shop serves great lunches.
April 25, 2016
Rated 4 out of 5 by JWJ88 Enjoyable stay
Very good customer service and room is clean and in order. Nothing to pick on during my stay and very comfy bed.
March 28, 2016
Rated 2 out of 5 by walkonsand Rooms of same tariff have very variable features
I stayed twice with the same tariff. Room size was quite different (one room with side table, other without; the place for putting my luggage would fit my suitcase the first time, not the second), so it did not make me happy.
Tried the seafood buffet, not value for money. Shrimps and crab overcoocked, not too much selection overall.
There are better places in Melbourne to stay.
March 19, 2016